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Black Friday 2025 - [9x DCs EU/US/JP] VPS Prices Collapse: 82% Recurring, FREE VPS, €200 Free Credit

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Comments

  • rarecloudrarecloud Member, Patron Provider

    @ybakiame said:
    Order Number: 8882709203
    +1TB bandwidth, please.
    Thank you!

    Added. Thanks

  • rarecloudrarecloud Member, Patron Provider

    @l27001 said:
    @rarecloud please update test ip for Frankfurt. It doesn't respond

    @drdred said:
    @rarecloud Please Looking Glass for 🇳🇱 The Hague and 🇩🇪 Frankfurt

    Here is an IP from Germany: 85.121.53.63
    Netherlands: 85.121.54.2

    Thanked by 1l27001
  • rarecloudrarecloud Member, Patron Provider

    @POMAH said:
    Order Number: 1099984214

    +1TB bandwidth, please.
    @rarecloud Thank you!

    This is a flash sale, you already got a RAM Upgrade.

  • rarecloudrarecloud Member, Patron Provider

    @storm said:
    Xmas flash sale order # 1042457893

    Added 1 month for free!

    Thanked by 1storm
  • robachickenrobachicken Member

    @rarecloud Could I get someone sensible to reply on case GQI-711470? We're at over a month now of trying to get my issue resolved and still going in circles.

  • drdreddrdred Member

    My Order Number is: 4330339549
    Please +1 free month. Thanks

  • CollinsLoriCollinsLori Member

    Is the event still ongoing? Is there a purchase link available? I couldn't find this event on the official website.

  • ponponponpon Member

    Order Number: 4815738209
    +1TB bandwidth, please.

  • dumindu89dumindu89 Member
    edited January 3

    Order Number: 5935154885
    +1GB RAM Please

    Any plan to add São Paulo or Miami as data center locations to target LATAM region?
    It looks like your colocation partner; M247 has data centers in both locations.

  • truemagictruemagic Member

    Order Number: 3492056506

    +1TB bandwidth, please.

  • sampppasampppa Member

    @rarecloud said:
    Regarding compensation

    We mentioned by email during the migrations that we are offering between 2 weeks and up to 2 months of extra service as compensation for downtime, depending on the situation.

    However, considering the number of issues and the long downtime you personally experienced, we would like to go further.

    We would like to extend your next due date by an additional 1 full year, free of charge.

    This is not about money for us. We would much rather give you the chance to test the new infrastructure for a full year, and hopefully allow us to prove, to you and to others reading this forum, that we have genuinely evolved.

    Please accept our apologies and this compensation.
    Our goal is not to convince with words, but to let the service itself show that the effort, sacrifices, and changes were worth it in the end.

    Please reply here or send us a DM with any detail that helps us identify your service, such as your order number, the current IP address of your VPS, or the email address associated with your account.

    I still haven't received any compensation of downtime nor migration, ticket: YHE-372044

  • kugyokugyo Member

    Hello,

    My Order Number: 7837483101

    +1GB RAM, please.

    Thanks

  • lqu0080lqu0080 Member

    6649938746
    +1GB RAM, please.
    Thanks

  • EARIEARI Member
    edited January 8

    Waiting 2nd week to get refund (or even get information will they refund me server i could not use cause its only ipv6 enabled) after migration. No one cares

  • asioasio Member

    Order nr: 8331574665 +1TB BW Please
    Order nr: 9460113227 +1GB RAM Please
    Thanks in advance ^.^

  • huazi01huazi01 Member
    edited January 8

    Order Number: 9106112193
    Please help me increase the memory.
    +1GB RAM Please

  • song123song123 Member

    Order Number: 1327662910 +1TB BW Please
    Order Number: 2094124681 +1GB RAM Please
    Thanks in advance ^.^

  • rarecloudrarecloud Member, Patron Provider

    @sampppa said:

    @rarecloud said:
    Regarding compensation

    We mentioned by email during the migrations that we are offering between 2 weeks and up to 2 months of extra service as compensation for downtime, depending on the situation.

    However, considering the number of issues and the long downtime you personally experienced, we would like to go further.

    We would like to extend your next due date by an additional 1 full year, free of charge.

    This is not about money for us. We would much rather give you the chance to test the new infrastructure for a full year, and hopefully allow us to prove, to you and to others reading this forum, that we have genuinely evolved.

    Please accept our apologies and this compensation.
    Our goal is not to convince with words, but to let the service itself show that the effort, sacrifices, and changes were worth it in the end.

    Please reply here or send us a DM with any detail that helps us identify your service, such as your order number, the current IP address of your VPS, or the email address associated with your account.

    I still haven't received any compensation of downtime nor migration, ticket: YHE-372044

    Again, I want to apologize for the issues caused by these migrations, but it was to solve problems with problematic datacenters and servers.

    I have added 1 extra month for free to your next due date.

    Thank you

  • rarecloudrarecloud Member, Patron Provider

    @dumindu89 said:
    Order Number: 5935154885
    +1GB RAM Please

    Any plan to add São Paulo or Miami as data center locations to target LATAM region?
    It looks like your colocation partner; M247 has data centers in both locations.

    São Paulo it's very expensive, we do not afford it considering our current prices.
    We are thinking about Miami.We will let you know.

    Thanked by 1dumindu89
  • rarecloudrarecloud Member, Patron Provider

    Hey Guys, I hope I answered all your questions and added the freebies to everyone who earned it.

    If I missed something, I am sorry, please DM to remind me. We will close this thread because we will post a new offer soon.

  • EARIEARI Member

    And still no respond to Ticket ID: #WPT-071663
    Support just ignoring no one answer.

  • EvgenSEvgenS Member

    @rarecloud,

    Hello. I still haven't received compensation for the downtime, initially due to the NVMe failure, then the migration, and later the TCP traffic issues caused by the IP address change (tickets #FNR-258530, #NEW-992830).

  • rarecloudrarecloud Member, Patron Provider

    @EvgenS said:
    @rarecloud,

    Hello. I still haven't received compensation for the downtime, initially due to the NVMe failure, then the migration, and later the TCP traffic issues caused by the IP address change (tickets #FNR-258530, #NEW-992830).

    Hello, we are very sorry for the inconveniences that we've caused with the migrations, but we've done it to improve our stability and performance, and you should've benefit from this. Unfortunately, I've seen that you moved from Germany, and I would like to find out why. We are very proud of our new servers from Germany and the Netherlands, but after the migration you moved to US. Maybe there are too many details here in public, do you wish to talk with me on DM or a ticket?
    I would like to see your issue with Germany network and try to fix it.

    Anyway, I have added 1 month for free to your next due date as a compensation for the downtimes.

  • song123song123 Member

    @rarecloud,
    I haven't received any notification of increased bandwidth or memory. You've overlooked me; please add me.

    Order Number: 1327662910 +1TB bandwidth, please
    Order Number: 2094124681 +1GB RAM Please

  • EvgenSEvgenS Member

    @rarecloud,

    Maybe there are too many details here in public, do you wish to talk with me on DM or a ticket?
    I would like to see your issue with Germany network and try to fix it.

    There is one issue with the new locations in Germany and the Netherlands that is specific to Russia. IP addresses from the 85.121.0.0/16 range are being blocked: the first few kilobytes of TCP traffic pass through, but then the connection is blocked. At the same time, UDP traffic is not affected.

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