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I can't log in to my account, and I can't recover my password either. Please help me check this account: [email protected]
I used another account to submit tickets, but why were they closed without a reply? My account has inexplicably disappeared, and I can't log in. My email is [email protected]. Could you please tell me the reason?
The other to tickets were most likely closed since we can't take action on an account from another ticket, opened by an email not related to that account.
I took a look and can verify your account with that email exists, but it does not have any services.
You will need to track down what account you created to order services. Or you can reply to one of the invoice emails you got. If you did not get any invoice emails it's most likely a typo in the email when signing up.
Thank you! The problem has been solved.
@keoir It's time to complete the prize redemption.
It’s time to fix VNC.
We are losing millions per hour.
@keoir ticket #16488, please have a look
Must be millions of packets.
They have been flying into space for a month and have not yet returned to Earth
@keoir @DartNode 3 weeks unanswered ticket. Ticket #17126.
Hi @phenic, your ticket was sitting in the Sales queue, and we recently had a surge in support tickets, so Sales wasn’t actively processed during that time.
I've moved it to the correct department now so it can be handled quickly. Sorry about the delay
is noc dead? 4 weeks now.
Still haven't got the "Warehouse Deal: Page 404 Special - $7/yr VPS-1 - US West (Los Angeles) Pre-Order"
Any news on this? It was supposed to be "deployed sometime December"
Could you please take a look at my support ticket? It's been over a month and I haven't received a reply.#16651
Your company really needs to hire more staff; the work order processing is incredibly slow, and I'm getting impatient.
More like millions of memes.
This might need to be handled differently.
All tickets should be looked at and assumed that they might not be in the correct department.
Then categized accordingly.
Doing that can also help fix common issues quicker and shorten the que quicker.
Both my servers there were down for a week due to a stupid mistake on my part (pushing a config to all my VPSes without testing which ended up breaking networking on all of them), but they recently replied to my ticket and said that VNC has been fixed, and sure enough it was.
@DartNode @keoir any updated ETA on the LA vps preorders?
We're sending a truck to LA this weekend and will be deploying everyone once the POP is live
Could you please process work order 17336 as soon as possible? Thank you.
over a month now. 😔
Tue Jan 6 08:13:25 PM CST 2026 Basic System Information: --------------------------------- Uptime : 31 days, 1 hours, 31 minutes Processor : Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHz CPU cores : 56 @ 1200.000 MHz AES-NI : ✔ Enabled VM-x/AMD-V : ✔ Enabled RAM : 94.3 GiB Swap : 49.2 GiB Disk : 889.5 GiB Distro : Debian GNU/Linux 13 (trixie) Kernel : 6.12.57+deb13-amd64 VM Type : NONE IPv4/IPv6 : ✔ Online / ✔ Online IPv6 Network Information: --------------------------------- ISP : Snaju Development ASN : AS399646 Snaju Development Host : Snaju Development Location : Houston, Texas (TX) Country : United States fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/nvme1n1p2): --------------------------------- Block Size | 4k (IOPS) | 64k (IOPS) ------ | --- ---- | ---- ---- Read | 221.41 MB/s (55.3k) | 467.19 MB/s (7.2k) Write | 222.00 MB/s (55.5k) | 469.65 MB/s (7.3k) Total | 443.41 MB/s (110.8k) | 936.85 MB/s (14.6k) | | Block Size | 512k (IOPS) | 1m (IOPS) ------ | --- ---- | ---- ---- Read | 646.07 MB/s (1.2k) | 706.67 MB/s (690) Write | 680.39 MB/s (1.3k) | 753.73 MB/s (736) Total | 1.32 GB/s (2.5k) | 1.46 GB/s (1.4k) iperf3 Network Speed Tests (IPv4): --------------------------------- Provider | Location (Link) | Send Speed | Recv Speed | Ping ----- | ----- | ---- | ---- | ---- Clouvider | London, UK (10G) | 89.7 Mbits/sec | 90.7 Mbits/sec | 104 ms Eranium | Amsterdam, NL (100G) | 89.8 Mbits/sec | 88.7 Mbits/sec | 113 ms Uztelecom | Tashkent, UZ (10G) | 85.8 Mbits/sec | 82.9 Mbits/sec | 202 ms Leaseweb | Singapore, SG (10G) | 84.1 Mbits/sec | 79.5 Mbits/sec | 265 ms Clouvider | Los Angeles, CA, US (10G) | 93.0 Mbits/sec | 92.9 Mbits/sec | 38.0 ms Leaseweb | NYC, NY, US (10G) | 92.8 Mbits/sec | 92.9 Mbits/sec | 39.8 ms Edgoo | Sao Paulo, BR (1G) | 87.4 Mbits/sec | 89.2 Mbits/sec | 135 ms iperf3 Network Speed Tests (IPv6): --------------------------------- Provider | Location (Link) | Send Speed | Recv Speed | Ping ----- | ----- | ---- | ---- | ---- Clouvider | London, UK (10G) | 88.5 Mbits/sec | 89.2 Mbits/sec | 104 ms Eranium | Amsterdam, NL (100G) | 88.6 Mbits/sec | 87.9 Mbits/sec | 113 ms Uztelecom | Tashkent, UZ (10G) | 84.6 Mbits/sec | 79.9 Mbits/sec | 202 ms Leaseweb | Singapore, SG (10G) | busy | 73.9 Mbits/sec | 265 ms Clouvider | Los Angeles, CA, US (10G) | 91.7 Mbits/sec | 91.4 Mbits/sec | 37.9 ms Leaseweb | NYC, NY, US (10G) | 91.4 Mbits/sec | 91.7 Mbits/sec | 39.6 ms Edgoo | Sao Paulo, BR (1G) | 86.5 Mbits/sec | 88.1 Mbits/sec | 135 ms Geekbench 6 Benchmark Test: --------------------------------- Test | Value | Single Core | 1172 Multi Core | 8289DM your ticket please
Did you remember to close the back gate of the truck?
Or are the chickens leaking out onto the highway?
I'm gonna be honest here. During BF after seeing everyone fighting to get their 14 bucks / year VPS deal, I thought they are good and decent.
It's been 2 months since BF where they claimed there is a huge demand and they are busy and they need more time to fix stuff.
2 months later, VPS can't be pinged, not even sure when it went down as it was idler, panel shows server online and offline randomly, CPU usage goes between 100% and 8% randomly also.
VNC Console can't reach to server. Reinstalling server does nothing. I can't ping the server.
So practically I can't control VPS at all.
TBH I thought they are decent, turns out their VPS is just shit
Stay away.
Edit: To be fair, I requested refund for the server I bought during BF deals after the issue with the server, and I got response and refund in 10 minutes. Thanks for that.
Has anyone gotten a reply to a NOC ticket yet? The BGP session request hasn't been replied to for about 2 months now. Haven't been able to use my dedi.
It’s only 1.3 months since Black Friday.
Our VPS has been stuck in powered off state since Christmas.
We don’t even have panel, because VNC doesn’t work so there’s no way to perform initial installation.
Another overhyped newbie hoster. Not sure why they were so popular in the megathread, may be its the spaceX claims. The yearly VPS seems to always have 90% of memory in use (it only has the bare OS template installed and nothing else so far) and they have already taken two months of payments for the dedicated server that never came to be.
Terrible hoster, would stay away. Learned my lesson.
@keoir can you please look at ticket number 18054 for refund and cancellation? thanks
It was broken for a while but it was fixed for me recently. Is VNC still non-functional for you?