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If you lack that basic information, you cannot form a question to ask AI
You are on fire
thank you
even velox dashboard offline
I think its probably fair enough to charge back based on what’s been posted here, but I also think the request from Eric some way back that people send a support ticket to notify them to close the service would be a reasonable ask too. On the off chance Eric isn’t in fact Lewis, then I don’t think Eric should be paying bills to host a VPS that has been refunded. If we take it on Eric's word that they have limited visibility of chargebacks, then having ones cake and eating it by refunding the service and continuing to use it does seem dishonest to me. If people are convinced their agreements began and ended with Lewis, then I don’t think it’s fair to use services from Eric if they’ve made a chargeback.
That's not really true. Your contract with Lewis just requires the services to be provided, he could appoint others to provide them on his behalf. In theory, how it should work is that your contract remains with Lewis, Eric provides the service, Lewis pays Eric for that service. If you're unhappy with the service, you take it up with Lewis, who then has to get Eric to sort it out. It should actually just be pretty much the same situation as any hosting reseller or provider that rents a dedi from someone else and sells space on it.
However. From the way it's handled, I very much doubt this is how it's being handled. It sounds like Lewis has just walked away from it after giving it wholesale to Eric after realising the consequences of doing a regular exit scam as a sole trader who's legally personally liable for all the debts. He's probably completely clueless to the fact that he's still liable for any chargebacks.
While I massively disapprove with basically everything about this has been handled, if the service is restored to the level promised originally (which is basically that it keeps running) then IMHO there's not a significant justification for a chargeback. If Eric starts cancelling services he believes are unprofitable, then there very much is, and then Lewis will get a very sudden reminder than he very much is still involved legally. Unless of course, Eric steps in and tells Stripe that as the new owner, he is assuming all responsibility for covering chargebacks. Again, from what we've seen Eric say so far, that seems incredibly unlikely.
FYI it worked
you buy from velox 3 years ?
Had a few yearly services, but I don’t like the feeling of this entire situation. Smells fishy. Sad to see it.
Oh, thanks for sharing that here. Tho I already knew as law is most likely 100% on your side as I talked to a few becoming lawyers. PayPal doesn’t want to risk anything on these types of cases, if it went that fast, maybe the account is flagged already.
So so many on here just posting nonsense. Quite funny to read.
Yes his account is flagged
Neither of these statements are correct though, sadly. You did receive the service, and a sole trader can't "go out of business" except through personal bankruptcy.
This is true
This is still too early to say. They still have a month from when the data was transferred to inform customers of this.
Not actually needed though as their existing privacy policy contained a clause saying that the data would be shared in such a situation (section 4). Your rights as a customer are limited to being informed about it, and the assurance that it's only being used for reasons strictly required by the business.
Again that doesn't matter per se. You contract is still with Lewis, and as long as the service continues running, he's not in breach of contract.
TLDR: this still feels scammy, and all indications are that Eric doesn't intend to respect the law re GDPR, but hopefully as a result of this thread he'll speak to his lawyers and they'll wise him up quickly as to what needs to happen. Until your service is cancelled, I'm not sure you have sufficient justification for a chargeback. Personally, I don't trust Eric in the slightest, but again your contract is with Lewis.
BTW I know this is a very different tone from my previous comments. I still stand by them, because they're based on what Eric has said to date. However, while service continues, there probably isn't sufficient grounds to initiate a chargeback.
LETS GO.
I agree that from a moral point of view of what you personally should do, you are correct.
I don't agree with Eric's point of view without more information, as whatever he arranged with Lewis now is already been done. Unless there is a component of that where Lewis pays Eric every month for continuing to provide service to those still with an active contract, or where Eric refunds Lewis for every chargeback Lewis now has to cover out of his own pocket, what Eric's asking for is screwing Lewis over - Lewis has to repay money for the chargeback after an already done deal, but Eric is saved costs compared to the already agreed deal. The only way this is fair is if Eric agrees to take responsibility for covering the chargebacks, but he's ruled that out.
TBH I still can't tell if Lewis screwed over Eric in this deal, or vice versa!
Actually, to be fair, even though I don't think these reasons are sufficient grounds for chargeback, if dozens of people start chargebacks around the same time for transactions with the same seller on the same date and for similar amounts, they're probably way more likely to believe that they're all justified.
Having caught up with the posts while I was replying to older messages, I'm glad people are having success in escaping this mess. It'd have been nicer if from the start there'd just been an offer of pro-rata refund for anyone who wanted it, but glad the right outcome seems to be happening now.
Wow, GitHub, Slack, Vercel... all of them trust the new @VeloxMedia. Why are you guys even leaving?
https://web.archive.org/web/20251227154930/https://veloxmedia.co.uk/
The best part of this new site is the proud boast of "<50ms uptime" but good spot on this claim!
Please be advised that our Incident Response Team has identified a significant increase in network activity today, which is impacting certain services. We are actively coordinating with the U.S. Department of Homeland Security, other relevant federal agencies, and our telecommunications partners to remediate these issues and to assist in any criminal investigations or prosecutions as required by law.
Furthermore Velox Media inc maintains established relationships with Stripe, PayPal, and all major payment processors. We are working closely with these vendors to fulfill their requests related to chargeback disputes. Applicable laws and regulations governing fraud and abuse in connection with chargebacks are clear, and Velox Media inc will comply fully with all lawful requests in accordance with our Terms and Conditions.
Please be assured that all legal obligations are being met. Should you have any concerns, they may be directed to the appropriate regulatory or authoritative bodies and handled in accordance with the agreed contractual terms.
Respectfully,
Andrew
Legal Department
Velox Media inc
I think at this point you should get in touch with President of United of States of America also.
You mean Lewis, sorry Eric, sorry Andrew, should get in touch with them?
Is the FBI involved too?
It's okay by me if they all touch each other.
Hello, if you want Fumo photos, please feel free to contact me.
Respectfully,
Alex (it s 67% real name)
Fumo Department
That literally took me out
How long does a relationship need to be before you describe it as "established"? "Velox Media inc" didn't even exist a few days ago, so these relationships would be better described as "brand new".
If you want to earn your customer's trust, it would probably be a better first look for your legal department if you started out with honesty.
Nah, his brother works for blackrock. He got insights and relationships from/with everyone
Just for avoidance of doubt, are you actually asking us to raise concerns with the appropriate regulatory bodies, or would you rather we didn't stir up shit for you? Given what's been posted by Eric so far, they would have a field day reading this thread.
Whos's Andrew?
your host, LewEricAndy