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CraneMail vs. MXRoute

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Comments

  • @Gulf which one has better deliverability? Can you please posts tests if you have?

  • jarjar Patron Provider, Top Host, Veteran
    edited December 2025

    @COLBYLICIOUS said:
    @Gulf which one has better deliverability? Can you please posts tests if you have?

    A 1:1 comparison is hard to get. All I can show you is what is possible under the right conditions: https://api.prod.glockapps.com/s/5b1a3048d1

    But that doesn't mean you can replicate it. Nor does it mean that failure to replicate it is necessarily provider issue. For example, this is the same test from another domain that has a higher history of it's email being reported as spam (because of angry spammers who get terminated): https://api.prod.glockapps.com/s/813e0ee648

    I guess what I'm trying to say is, I could produce accurate tests which show one doing better than the other, and then flip the results in the opposite direction with none of the data being "wrong." Because the provider's reputation is only part of the calculation at any given time.

    The best test is "can positive results be achieved under the right conditions" which is modified by "good luck getting the right conditions." It usually works better when you're not trying :joy:

  • Yeah I was wrong , mxroute uses directadmin

    My bad :)

  • @jar said:

    @COLBYLICIOUS said:
    @Gulf which one has better deliverability? Can you please posts tests if you have?

    A 1:1 comparison is hard to get. All I can show you is what is possible under the right conditions: https://api.prod.glockapps.com/s/5b1a3048d1

    So the Polacks and Yandex do not like a .ME domain?
    Or the lack of website on it?

    For example, this is the same test from another domain ...

    Haven't you tried the same test, with a TLD, which isn't considered spammy (like .COM, .NET, etc.), with a website on the domain (even a simplest one), but without extensive mailing history (which mxroute.com obviously has)?

    I.e. simulating a kind of "typical home user", who usually uses some "typical" TLD, has a kind of "landing page" on it, but emails infrequently (another truth of these days)?

    Thanked by 1jar
  • jarjar Patron Provider, Top Host, Veteran

    @DataRecovery said:

    @jar said:

    @COLBYLICIOUS said:
    @Gulf which one has better deliverability? Can you please posts tests if you have?

    A 1:1 comparison is hard to get. All I can show you is what is possible under the right conditions: https://api.prod.glockapps.com/s/5b1a3048d1

    So the Polacks and Yandex do not like a .ME domain?
    Or the lack of website on it?

    It's so hard to say. For a while Yandex sent all mail from us to spam but then it cleared up. Big lack of communication there.

    For example, this is the same test from another domain ...

    Haven't you tried the same test, with a TLD, which isn't considered spammy (like .COM, .NET, etc.), with a website on the domain (even a simplest one), but without extensive mailing history (which mxroute.com obviously has)?

    I.e. simulating a kind of "typical home user", who usually uses some "typical" TLD, has a kind of "landing page" on it, but emails infrequently (another truth of these days)?

    I mean you can see my second test did pretty well with exception to the providers that people were more likely to report invoice and welcome emails as spam (typically in retaliation). The two tests together tell a bit of a story but testing beyond that isn't really useful. If I can say that they will accept mail from us and deliver it to the inbox, that's my main concern. If they won't, no matter what the variables, that's a problem.

  • @jar said:

    @TimboJones said:

    @bikegremlin said:
    I'm old.
    I went back to the good old POP3.
    Betterbird - local search - fast, simple, no problems.
    Backups & restorations - simple, no problem.

    Life is good.

    No. POP sucks ass and I don't know wtf you could mean with backup and restore being simple and no problem. IMAP is even easier. Your desktop, laptop or phone dies? No problem, just sign back in. You have copies on at least two places. POP has lost many of emails, that really doesn't happen with IMAP unless one tries.

    There's very few reasons to stick with POP3 in the last two decades. I can only think of automatic/machine processing reasons, not practical user ones.

    If you only use one email client on one system, and you want faster search, it "can" be the better choice. But you'd definitely want to back it up locally and you are right it is indeed very situational.

    I gave IMAP another go with Betterbird email client set to download everything.
    That seems to provide the best of both worlds: full local coppies (apparently it can be configured to download and store everything locally) that can be locally backed up and searched quickly from a local SSD - and the advantages of IMAP's sync accross different devices and locations.

    So far so good - I may fully switch to IMAP.

    The downside is still the required space on the server (and performance over very slow Internet connection speeds). For example: I ran ~40 email accounts on a 10 GB MXroute lifetime account without a single problem for years - but using IMAP would require more storage on the server, of course.

    Another downside are the people who store hundreds of gigabytes of emails. Though POP3 doesn't directly solve that problem, just moves it to their local drive(s). POP3 does make mail server migration of such accounts a breeze (no terabytes of emails to move).

    Thanked by 1jar
  • TimboJonesTimboJones Member
    edited December 2025

    @bikegremlin said:
    Another downside are the people who store hundreds of gigabytes of emails. Though POP3 doesn't directly solve that problem, just moves it to their local drive(s). POP3 does make mail server migration of such accounts a breeze (no terabytes of emails to move).

    Who are these people with hundreds of gigs or terabytes of email? Take a look at the biggest email accounts from Microsoft and Google. You'll find 50GB will more than suffice for 99.999% of email users.

    The largest standard Microsoft 365 mailbox size for a primary mailbox is typically 100 GB, found in E3, E5, and Business Premium plans, often paired with a large archive, while smaller plans offer 50 GB

    Also, with IMAP, if you moved mail servers, you can drag and drop the emails in your desktop app into the mailbox of the new account. It'll upload to the server over a long time due to rate limiting, but it's usually like a 15-60 minute process for the typical user.

    Thanked by 1MannDude
  • @TimboJones said:

    @bikegremlin said:
    Another downside are the people who store hundreds of gigabytes of emails. Though POP3 doesn't directly solve that problem, just moves it to their local drive(s). POP3 does make mail server migration of such accounts a breeze (no terabytes of emails to move).

    Who are these people with hundreds of gigs or terabytes of email? Take a look at the biggest email accounts from Microsoft and Google. You'll find 50GB will more than suffice for 99.999% of email users.

    I agree, 50 GB is enough for a vast majority, but not for everyone.
    But ~30 times 10 to 30 GB (depending on the particular account) is what I'm dealing with nowadays (with some smaller, "normal" storage use accounts).

    The largest standard Microsoft 365 mailbox size for a primary mailbox is typically 100 GB, found in E3, E5, and Business Premium plans, often paired with a large archive, while smaller plans offer 50 GB

    Yes. Correct me if I'm wrong, but Google allows for some crazy amounts of storage space per email account.

    With POP3, the limit is your local drive size (and, perhaps, the total number of emails, old Outlook used to go dumb when it gets too much though, if memory serves me, splitting emails into archives and "folders" could fix the problem).

    Some people insist on using email as a sort of a backup and database. If they work with large attachments, storage space quickly fills up (there is no amount of memory that human stupidity can't fulfill).

    Also, with IMAP, if you moved mail servers, you can drag and drop the emails in your desktop app into the mailbox of the new account. It'll upload to the server over a long time due to rate limiting, but it's usually like a 15-60 minute process for the typical user.

    Thanks. That worked wonderfully for moving servers while also moving from POP3 to IMAP, so I suppose and hope it would work for IMAP -> IMAP as well (haven't tested it yet though).

    Anyways, thanks for the "push" (if that is the right term) - IMAP does have its charms.

  • I use pop3s, and my Thunderbird folder (which is compressed, in an encrypted directory) is about 1 GB. I've got email going back about 25 years. I try to purge unimportant emails occasionally, though. I keep multiple daily backups, both local and remote.

    Does IMAP compress the stored email? And more importantly, are there options to store it all encrypted? Otherwise, for security and privacy, local storage still seems like the best option (for me, at least).

    Thanked by 1bikegremlin
  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @david said: oes IMAP compress the stored email? And more importantly, are there options to store it all encrypted? Otherwise, for security and privacy, local storage still seems like the best option (for me, at least).

    That's up to the mailserver & host.

    Both cPanel and DirectAdmin support compressing email folders automatically, but it can make migrating between hosts a bit messy, and moving from cPanel -> DA ~impossible for emails.

    Francisco

  • @david said:
    I use pop3s, and my Thunderbird folder (which is compressed, in an encrypted directory) is about 1 GB. I've got email going back about 25 years. I try to purge unimportant emails occasionally, though. I keep multiple daily backups, both local and remote.

    Does IMAP compress the stored email? And more importantly, are there options to store it all encrypted? Otherwise, for security and privacy, local storage still seems like the best option (for me, at least).

    Brief answer (I'll surely be corrected if wrong):
    No.

    A bit longer answer:
    You can't reasonably expect emails to be encrypted while in transit (unless you sent them encrypted from the start so the receipients must decrypt them).

    Similar goes for emails stored on "your" email server (whichever provider's services you are using).

    Even if the emails were encrypted on your server, the fact they were not 100% reliably encrypted during the transit (and on in-between servers if they "hopped") means that your server's encryption is of limited power to preserve the privacy.

    You can encrypt your local drive, of course (I'd recommend that), but I would not expect an email provider to keep my mails encrypted (again, hopefully I'll be corrected if wrong).

    P.S.
    Yes, removing the stuff you needn't store can keep your email storage lean even after decades (similar situation on my end for my own email accounts).

    IMAP is more practical for working on the go, I must say. I could make it work with POP3, but this is more convenient (I can see sent emails on all the appliances without having to BCC to myself when sending, for example - though the BCC to self can be automated in Betterbird to name my currently main email client).

    Thanked by 1david
  • @Francisco said:

    @david said: oes IMAP compress the stored email? And more importantly, are there options to store it all encrypted? Otherwise, for security and privacy, local storage still seems like the best option (for me, at least).

    That's up to the mailserver & host.

    Both cPanel and DirectAdmin support compressing email folders automatically, but it can make migrating between hosts a bit messy, and moving from cPanel -> DA ~impossible for emails.

    Francisco

    Does "Automatically" mean that without the user doing anything - both cPanel and DA store ALL folders compressed?

    What about encryption? I think you stated earlier on that NameCrane stores ALL email encrypted on the server - is that still the case? And is the encryption applied at the email folders level, or just encryption at the filesystem level?

    Thanks,

  • @memok said:
    I work with two providers. Both have their pros and cons.
    MXRoute was very good at first; the support was great.
    Now we're just pushing a cart around fixing some bugs.
    Support responds when it wants to, but it usually doesn't.
    You open a support ticket, and I wait a maximum of seven days for the problem to be resolved.
    So, MXRoute gets a -1 for this approach.
    With CraneMail, you generally handle everything yourself. I don't think there are many support options. While there are currently issues with some filters, the fact that they work and trigger is fine for now.
    Regarding Namecrane, I've had support tickets where I waited perhaps seven to ten days for some of the services I've received, but the problem has been resolved.

    Could we use cranemail to send promotional emails to people who subscribed to our newsletter?

  • xeyoxeyo Member
    edited December 2025

    Hey! I migrated my emails today from Microsoft (Office 365 with my own domain at GoDaddy) over to Namecrane. Honestly, it went way smoother than expected - first emails are already coming in. Nice! šŸ˜„
    Next thing on my list: checking the spam settings.

    Quick question for you, @Francisco - where can I find the eM Client license?

    EDIT: I found it (marketplace).

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @xeyo said:
    Hey! I migrated my emails today from Microsoft (Office 365 with my own domain at GoDaddy) over to Namecrane. Honestly, it went way smoother than expected - first emails are already coming in. Nice! šŸ˜„
    Next thing on my list: checking the spam settings.

    Quick question for you, @Francisco - where can I find the eM Client license?

    EDIT: I found it (marketplace).

    Good stuff :)

    Yeah they moved EM Client some time ago and it caused a lot of confusion.

    Francisco

    Thanked by 1xeyo
  • I have another question @Francisco . How can I log in to the SpamExperts website as an EU customer? No matter what I enter here, I’m unable to log in.

    workspace.org -> Login To "Anti Spam Management (SpamExperts) ->

  • For anyone who wants to know the answer: SpamExperts first needs to be activated in the domain settings.

    Thanked by 1Francisco
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