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@VeloxMedia
You must realize that a crisis of trust has
emerged, and once trust is broken, it is extremely difficult to repair. This will deal a severe blow to your reputation as a provider.
If I were a new customer, I would hesitate and think twice before purchasing your services, rather than trusting you with my money.
If I were an existing customer, I would not renew my server subscription, knowing that paying you guarantees no reliability.
I strongly suggest you think carefully about how to resolve this critical problem.
My vps currently online again.
Actually the problem is that 'Eric' doesn’t care about reputation or long-term trust because this has all the markings of a classic exit scam.
Reputation only matters if you plan on staying in business. If 'Eric' and 'Lewis' are actually the same person—which seems obvious given the hidden identity, the 'Christmas' excuses, and the $1,000 ransom demand—then they aren't trying to build a brand. They are trying to squeeze the last bit of juice out of this company before walking away.
A legitimate new owner would be transparent about who they are and what company they’ve registered to save their reputation. Instead, he’s hiding in the shadows and moving to Discord where he can delete the evidence of this , crisis of trust.
You can’t repair trust with someone who is already halfway out the door with your subscription fees.
No, YOU misunderstood the context. How about expanding the previous replies and re-reading the context and the pages of discussion leading up to that point?
He was all "woe is me, I've bought this thing and now it's costing me too much, I'm doing you all a favour, it's not fair for me to support these plans because I only want the customers that make the most profit".
Not one single person had suggested doing a chargeback and continuing to use the service at that point. Up until that point, it'd just been this "Eric" acting like a douche.
I can't remember at what point, but that "I've just done a chargeback and will continue using the service anyway" was from one person, and seemingly a reaction to "Eric" switching from a "please, nobody chargeback" to claiming that any chargebacks won't cost him anything and he only knows about them because he's reading all of Lewis' e-mail and only knows who is doing it.
The problem with just taking anything he's said later on in the thread at face value is that he's said so much that completely contradicts it earlier on. But hey, it's Christmas!
Exactly 😂
Until legal action is taken, we will remain in the same boat. Since he still wants to keep playing with serious things.
You’ve perfectly highlighted the core of the deception here.
The 'I’m reading Lewis’s email' excuse is the ultimate slip-up. If this were a legitimate acquisition, there would be a formal migration of support tickets and administrative access. Instead, he’s basically admitting he’s just logging into the same old accounts—because he is Lewis.
Also, his logic on chargebacks is a total bluff. If he truly 'bought' the company, he bought the merchant account's reputation along with it. No 'new owner' would be indifferent to a wave of chargebacks unless:
He doesn't actually own the company (and is just a front), or
He knows the ship is sinking and is just trying to stop people from clawing back their money before he can withdraw the final balance.
He started by begging people not to chargeback, and now that he’s been called out, he’s pivoted to 'it doesn't even affect me.' It’s a classic defensive move from someone who is caught in a lie. He’s not a 'favour-provider'; he’s a guy who inherited a mess of his own making and is now trying to gaslight the customers into paying for his exit strategy.
can we just call him LewEric from here on out
Actually, I can see how that can happen. If the stripe e-mail was @veloxscammers.com then, when "Eric" took ownership of the domain and pointed the MX somewhere else, he would receive all that mail.
The important point though is knowing that mail is confidential and isn't intended for him, but continuing to read it anyway, is a crime in the UK under the Computer Misuse Act 1990.
I'd also say that it would be completely legitimate if he'd taken over the stripe account, but a) he's said that isn't what happened and b) Lewis was a sole trader, so that wouldn't be allowed.
Don't forget, on most payment platforms, having control of the associated email (or even just the ability to view new emails) typically means you can reset access to the payment account via the 'Forgot Password' function.
Most credit card issuers and payment platforms (like PayPal) have a strict dispute window, typically 120 to 180 days from the transaction date, this is Chargeback Window.
By maintaining an active dialogue and offering complex excuses, he keeps you waiting. Once the deadline passes, you lose your statutory right to a "chargeback," effectively making the funds unrecoverable and securing the money in his pocket.
If he can convince a percentage of users to "wait for a resolution" rather than filing immediate disputes, he prevents a "Chargeback Storm" that would trigger an automatic freeze on his current accounts, allowing him to continue siphoning funds.
Moreover, he could also seize this opportunity to evade criminal charges for premeditated acts, thereby confining the incident to the realm of a civil dispute.
To put it simply, the fact that everything started falling apart — conveniently blamed on 'DDoS attacks' exactly one month after he collected everyone's money is too consistent to be a coincidence. It follows the classic timeline of a coordinated exit scam.
This is a key transition period where he uses 'smoke and mirrors' to keep everyone in the dark, effectively paralyzing users so they don't take action to reclaim their money while they still can.
this is the golden window that @Calypso does not mind about
So mostly caught up. What a shit show.
And people thought it was a boring Black Friday sale.
At this point I’m thinking that Lewis is Eric. And he is just trying to scam any extra money that he can until the end of the month when all his servers are suspended/terminated because he hasn’t paid for them.
At this stage, there are at least two points being used to paralyze the majority of users:
First, his apparent indifference seems to 'validate' his claim that he has no connection to previous payments and lacks the authority to process refunds.
Second, since it’s currently the Christmas holiday, he appears to be 'working around the clock' to mitigate the DDoS attacks. For a vps provider, actively mitigating attacks and maintaining uptime is a position of absolute moral high ground. As long as they appear to be in the middle of this 'battle,' most customer complaints fail to gain collective traction because they are framed as unreasonable demands during a crisis.
This is why we must keep pushing the facts: we can't forget how this began, and we must stay focused on our options for recourse. The issue is that both points could easily be verified without him revealing who he is. If his claims were genuine, providing evidence — such as screenshots of the DDoS traffic logs or logs of his communications with 'technical staff' would be effortless and second nature ( Especially when multiple locations have experienced so-called DDoS attacks, and they claim that some of the attacks are from within ).
Do we have a dedicated documented webpage for this exit scam?
[AI alert - content removed]
Yeah, blame me.
My experience with trying to get money back when paid with creditcard: they ask you all kind of questions why you want to chargeback and "I don't like what's going on" isn't an option. You got a service delivered, you can still use that service now. And when in the end they stopped the service, CC company said "you've already tried to get a refund, too bad for you, we won't accept this one either because of your previous try".
That's just why my opinion is: while you still get what you've paid for, the refund may not be granted.
If stripe actually is with Lewis and if Lewis and Eric are not the same person (big ifs) how would Lewis (who would need to dispute chargeback) prove that there is still a service being delivered?
I can't understand why you wouldn't try to get your money back. There is no chance this will turn out well for anyone involved. N
New guy is an idiot, wouldn't want a server for free there.
that's exactly what Velox wants you to think. this needs a chargeback solution.
Much of this resembles The Truman Show — a scripted performance where all parties are initially complicit for their own gain: consumers, vendors, LET, and payment processors.
However, once the bubble bursts and a loss must be realized, everyone shifts into a state of mutual bewilderment. In the process of expending their emotional energy and cognitive effort, the victims inadvertently push the 'show’s' narrative and traffic to its absolute zenith.
Left holding the bag.
Based on Stripe's Q&A, I filed a dispute with my bank a day ago. Although they processed it quickly, the impression I got from the bank aligns perfectly with what Calypso mentioned.
Still no disclosure of personal or business details? They have been quite active in the comments, but still dodging the question about their identity
It's a ponzi.
>monthly infra bill>effectively 90% discount on similar plans from earlier time>year-round promotion>conversion rate to long-term planThis actually saddened me so I am willing to share my netcup box with you man. I have paid it for 3 months, perhaps we can share the bill (not that much I think its 5 euros something lifetime for a 7 euro box so it would still be cheap and netcup has some of the highest reputation)
I will give you the box for 3 months for free, trusting you. DM me and I can probably talk to you if you want a development box as I know some genuinely free services too which I keep it a secret.
I only bought that box due to fomo though and bought one delux host 1 month for their storage thing but never ended up using it and its close to end.
DM me and maybe I can help you. Wishing you luck for the job hunt and have a nice day man.
Free tier resources are the way to go honestly. I have found free tier resources to be more than some deals here usually funded by the AI datacenter hype but there are definitely free stuff that one can get.
Free !!! just do your homework and terminate the service and if there is usage bill me.
Eric people are against you because firstly the existence of gdpr and they don't feel safe about the fact that someone just handed you the keys and they didnt get notified except from discord and the lack of communication for some time from you
I am still on the 16th page out of 40th but honestly man, I am seriously wondering why did you even buy veloxmedia and I am sure that people here could've told you about how serious the situation was that you will lose thousands of $$$'s and still lose reputation and everything
This deal only benefitted lewis smh, is there any way that you can revert back the deal, you probably should and just let lewis deal the fallout/ with the cashback issues.
This is some real drama going on here. Hope a zero sum game or anything can happen where refunds happen to everybody where the deal was unsustainable and that's about it.
he got no money, all the money is with lewis i guess, take the refund money from lewis smh
this is a literal pyramid scheme of sorts, Why would someone invest thousands of $$'s into something like this does feel a bit off for me.
I think its that they both didnt exchange any money so lewis got all the previous deals and then the new host realized that all the deals were unreasonably sold and he had to put thousands of $'s perhaps but even then he wants to cut some deals / literally cut some servers that people paid for
He is doing a really bad job at trying to explain his situation and I cant understand why he even invested in something like this for even a couple thousands dollars if he knew the extent of the whole situation
Perhaps he didnt and in this case lewis fruaded him too and he should probably do something about it like suing him as one person from this thread constantly said that he should get a whole lawyer
this whole situation is beyond beyond fishy.
Yup I am feeling the same way honestly from how he's answering and the constant threats he is giving
I got no money in veloxmedia but never am i ever buying something from them. The whole thing's a scam
Who else is having a slight doubt as to if they are the same person?
Of course. But because it's free, they could take it away once your resource consumption inconvenience them.
It's Christmas is not an excuse. The timing was entirely within their control. There was no reason to try to rush anything through a couple of days before Christmas. It's all part of the exit scam, it's just not clear yet whether Lewis has scammed everyone, or whether this "Eric" is a real person and if so whether he's involved in the scam or just an incompetent victim.
Isn't the same happening here except people paid 100's of euros?
Doesn't make sense to buy a vps from people like velox or any new company and if you are already doing that, at this point go get something like hetzner or ovh or upcloud or netcup
I was thinking of creating a vps provider or anything which targets low end (I thought about creating an non profit vps provider) but I cant tell how bad of an idea that becomes after reading this.
Although I can share the free stuff that I know of which are usually very restricted but my issue with these become that people abuse these services if something's completely free so it shuts down so the best thing probably is to keep a hidden mouth about free services mostly
I used to watch some free vps videos for funsies and people say "can it mine" and other bs which makes me feel like, bro they give you good servers and you want to reduce them to some cents and in turn you are gonna make that service which is already on loss lose so much that nobody can get free stuff. So its better to keep such services hidden to keep the abuse vector low but this also becomes the reason why people like velox can then offer the next best thing which is an blatant scam anyway
Shame shame puppy shame.
There are two scenarios I can think of:
Eric is lewis, in which case: chargeback/sue
Eric isn't lewis: in which case the way I am seeing it with a person constnatly mention that chargeback would impact lewis's bank account/paypal, chargeback
If eric isn't lewis, I wonder why someone will invest 1000's of dollars and not know the full extent of situation but its obvious that lewis scammed him but he should take action against lewis and just stop the sunk lost fallacy
VeloxMedia's reputation is beyond tarnished imo.
At this point, I am wondering but for those people who want cheap deals. The best idea is probably to find someone reputable whose willing to create a colocation split between some high level clients
Or if you are using veloxmedia for the cheap 7$ deals, idk there are many others who actually have decent reputation I suppose or one can just go with the tried and trusted hetzner if they don't even trust some more stable like racknerd (not sure about dedirock but they have family relations with colocrossing so they might be a bit safe too)
Basically I feel like this industry can't have new players. The current hardware prices and everything makes a striaght nope and the markets have already sunk to the bottom so much that any more and it becomes loss making
And those market leaders are still reputable with 20+ or 10+ years of experience. This thread made me wonder more about picking the right organizations for vps buying. Its a lesson in vps buying which I got without any loss except time but shame that people might lose money in this. May they get their money back since losing money definitely is sad and I sympathesize with everyone who lost money in veloxscam imo