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I think the communication is the real issue here. No-one expects 5 nines for a hundred bucks per year but a simple:
"Sorry guys we're having issues and we're working overtime on Christmas to fix it, no ETA but ASAP!"
Gives of a very different vibe than:
"Yeah we got attacked, it would cost 1k to fix it but we're just going to null route it and not sent out an email..."
I did assume a butthurt LETer living in his parents' basement would be DDOSing.
I did notice latency jump up on the hour (guessed it was people backing up their services, then died on the hour, too!)
see:
^ This is not AI
The servers are running fine and online. Just under network attack right now. They're going up and down. The datacenters are working on it.
I gave an option if anyone has critical needs. I can also have a vps moved if critical but it's more expensive for a Dev to do that on Xmas than the $1000.
I'm sorry others are causing issues. I really am but no one paid for a dedicated Internet access or any specific high end hosting or even actual support. Everything is being operated within service level.
Again if your home Internet is out you aren't expecting a tech to come out instantly, and this is wayyy cheaper than home Internet.
No they are not, which is why i filed a chargeback.
Once again, the communication here is the issue. This all sounds somewhat reasonable but why do I have to find out through Lowendtalk?
Why not send out an email to all customers, explain the situation and give an ETA?
Imagine a business model where you sell 3+ year plans and only have to keep them running for 180 days while being able to grab some extra 1000$ anytime. And don't even get me started on " I see you have some sensitive node in our portfolio, it would be really sad if it was wiped out without any notice. No idea why it shows 'suspended' in our systems. Complete mystery."
But you though it was a good deal and passed your due diligence check before you took over.
I said basically that exact same thing multiple times for hours.
Since it still wasn't online I wanted to give an option. I'm used to clients that wouldn't blink twice at $1000/hr for emergency support on Xmas.
Running 1000/1000 for 0€, dont even ask how i have it. Paid should be 9€.
Reguards
For sure, I see that the site accessible time to time, but only some pages. SSH is not accessible at all.
Thanks, I think most people here are annoyed that they had to find out through Lowendtalk. An status update email for the affected customers would (have?) done wonders.
No-one is expecting the moon here but it does help to know where we stand.
Same goes for the plans that some of us got, there's a lot of uncertainty about if those will be cancelled. A simple yes/no would suffice here.
My recommendation would be to honour them at least until renewal and then send a best offer to the customer to come to e mutually beneficial deal.
Do you see your server online or offline? SSH isn't accessible because the datacenter null routed our IPs while they stop the attack because it's affecting their other clients.
We moved our portal to a temp host but it's being attacked so it's up and down but just leaving it like that until it's done or the main ones get fixed.
It seems to be only you you is incapable of looking at his post history and seeing what he posted just yesterday while you were busy singing his praises, but OK, one last time I'll help a brudda out:
https://lowendtalk.com/discussion/comment/4694093#Comment_4694093
He (whoever he is) told us this.
Tell you what, just read the rest of them yourself so I don't have to quote each and every one.
https://lowendtalk.com/profile/comments/VeloxMedia
Only if you're incapable of reading, or too busy shilling for him.
OK, same post. https://lowendtalk.com/discussion/comment/4694093#Comment_4694093
But anyway, you accuse me of "emotionally guided speculation" whilst then spouting "My guess is that he'll cancel and refund orders that do not even cover his costs".
Oh really? I mean, he literally wrote https://lowendtalk.com/discussion/comment/4694088#Comment_4694088
But sure. I'm sure your guess that he'll refund something is better than my "emotionally guided speculation" based on reading what he's written.
So now, I'm going to turn this back on you. Where has used the word "refund" to suggest that anybody will get refunded? Sure, he's used the word a lot, but always in the negative sense saying he won't refund anything sold before he took control. But please, show me the quote that supports your argument?
And that is one of the big problems, isn't it. Something that we have asked him over and over and over and over to clarify. He either has the obligation to honour the sold packages or he doesn't. He simply won't tell us, preferring instead of just randomly threatening to cancel some services but not others.
Can you think of any rational explanation why he won't say who he is?
And again, as I've stated before as a sole trader in the UK, Lewis would personally be liable for any chargebacks for things sold by him as a sole trader. That's also what "Eric" has stated, again I only just quoted it above.
What else have I said that could be "wild speculations"?
As soon as the company is legally created, the directors and shareholders are public record. If, and that's giving the guy a lot of trust that he hasn't done anything to deserve up to this point, if the company formation does happen, we'll find out anyway.
But given that we know Lewis was acting illegally/fraudulently when selling these services because most of the invoices just say "Veloxmedia" rather than "Lewis whatever t/a Veloxmedia" when he was a sole trader, that he'd been doing that for 4 years and making a loss, that he only just created a LET account and sold a shit ton of services just a few weeks before giving up on it for good, looked for a buyer (on reddit of all places) and somehow completed on the sale in the space of a couple of days, to someone who won't say who they are but is desperate that people don't chargeback to Lewis... Yeah, I might be wrong, but all of my spidey senses are telling me the last few days are just the coda to his massive exitscam.
Oh come on. You've been around here long enough to know that basically every scam in perpetrated by people who put in a ton of work during the BF weekend or the XMAS/NY week, buddying up to people (funny how the really friendly @itsTomHarper suddenly appeared right on cue), making friends and giving them special sweet deals all through the weekend, not just the timed deals.
If you say that you don't think that's the way almost every exit scam goes down, all I can say is that I don't believe you.
I won't actually go as far as accusing you of shilling for them. I'm glad your server is up. You got to realise that there are other's who aren't as fortunate and may be less inclined to believe all his stories.
Anyway, I'm done continuing this argument with you. If you want any more proof of what he's said, you can read his posts himself. You know how it works, but just in case, the link is above. But before you rush to defend him again, you might want to at least be sure you know what he's said.
I mean your claim on your newly created website states otherwise. 99,99%, hahaha.
We were advised by multiple datacenters engineers not to tell customers because they also believe it's the customers causing the attacks. If we said its working then it emboldened them to continue.
I still immediately issued statements that there were issues and still have been available and kept in communication. But sending a whole mass email isn't ideal. Plus it's not affecting all clients just some and were able to mitigate most already.
Noted, you also can't do maths. 173 days out of 174 days is 99.4%. The way you're going, it'll be under 50% over the year.
Okay check.
I'm giving you the benefits of doubt! I understand that an attack on Christmas after just buying a company is sub-optimal.
Hope this will get resolved soon.
Comparing a business VPS to home internet is a ridiculous false equivalence, and you know it. If my home internet goes out, the provider doesn't ask me for $1,000 to 'move' my connection to a working line—they just fix it because that’s what I pay them for.
Your 'option' isn't a service; it’s a ransom. If the 'servers are running fine' as you claim, then there is zero reason to charge a client $1,000 just to maintain the access they’ve already paid for. A network attack is a provider-side issue; it is your job to mitigate it, not the customer’s job to pay extra for you to do your basic duties.
Hiding behind 'it’s Christmas' while trying to squeeze a grand out of people who are already facing downtime is a new low. It’s becoming very clear that this isn't about an 'attack' or 'service levels'—it’s about how much money you can grab before the doors close.
That's not how you calculate SLA. It hasn't been close to 24 hours. Its not even fully down, and not all systems are down. So tell me how many hours can I be down while keeping it 99.9?
If people wanted to pay $1000 themselves for a working server, they wouldn't be buying some shitty 1 core VPS from a provider like you.
Honestly, I can't see any sane person giving you even an extra dollar to try to ensure their server is kept running because you've already shown that you're both incompetent and can't be trusted.
This was the price the ISP gave to increase the protection to stop the attack. I gave an option this as an option so everyone can make an informed decision.
I give info and you guys get upset. I don't give info and you guys get upset. Can't make anyone happy.
I'm done responding on this thread. If you want to know any status updates they'll be on our discord.
Merry Christmas 🎄
People really think someone who paid $7 for a year of service on lowendtalk will pay $1000 to revive said service?
What is about the future and plans?
Sounds like a money grab
@ralf
The problem isn't what he said, the problem is how people understand, interpret or even bend it to match their POV or worse their emotions.
Up to the point of "anyone with a different view is an enemy and treated as such".
I'm in fact not defending him nor am I saying that the way everything was handled was and is perfectly fine.
My point mainly is that if one attacks someone one needs to be certain to really be right and solidly based. Else one is hardly different from an enraged woman.
The FACTS and details are relevant, gossip and emotions are not, simple as that. To be clear, I myself have only very few facts like e.g. that my VPS is running and working fine. Plus, some conclusions which likely are correct or at least not far off, but still, those are only conclusions.
I do not know us-american, let alone state laws and certainly not the details - but details are important and in the legal context often even decisive.
I think that the main difference between me and many here is that I recognize and know that actually we know very little about that transaction and all the relevant details, and act accordingly.
If you provide tangible and solid - as in "quite likely would hold in court" - evidence or proof that Eric has acted criminally my view may change. Until that happens I'll continue to follow the rule "innocent until proven guilty". THAT is what the laws say pretty much everywhere and I think that's a good guide line.
Good way to solve your problems, I see.
No, thats extortion.
And such statement by an anonymous entity as you can only make your customers believe that this is how the business will be handled from now on.
Which you obtained illegally, I may add.
Stop playing the victim. No ISP on earth charges a flat $1,000 'one-time fee' to a customer to stop a DDoS attack—they either mitigate it at the data center level or they null-route the IP. You’re just making up numbers to see who is desperate enough to pay your 'exit fee.'
Moving the conversation to Discord is a classic move to avoid a public paper trail and ban anyone who asks real questions. You aren't 'giving info,' you’re giving excuses for why you’re keeping the money without providing the service.
We see the game, Lewis (or 'Eric'). If the service isn't restored, the next 'informed decision' we make will be with our banks.
As mentioned, I've noticed that site sometimes load some pages but are mostly inaccessible. Conclusion: DDoS attacks are possible or faked. Maybe too early to judge, at least I hope so.
As people have said, this happens every year with the same exit scams... At previous times, was the hoster online in the thread and answering questions or not?