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Comments
Back up again
@Chunkserve I need you to look at your tickets.
It seems to be a recurring complaint here... they seemed to be looked after once a week or something...
@Chunkserve Ticket opened Dec 4th, first repsonse Dec 11th. refund promised to me on Dec 14th and im still waiting... i really dont want to poke the bear here (paypal)
Ticket-ID: #FAT-281110
https://lg.chunkserve.com/looking-glass/
can not access
Sadly still waiting for a resolution on this
yeah it's down~
@Chunkserve Ticket #UKX-948878
its 15+ days I'm also waiting for them to resolve a problem
@Chunkserve
Order Number : 5490941257
Additional vCPU please
That's so strange: the man @Chunkserve was online 1 hour ago...
So what? Ticket QUF-664453 has been open since April 5th, 2025 - that's the one about Reverse DNS for IPv6.
Is there anyone here who they are responding to?
I'm sorry, sorting unansweared tickets today. Most of them is done, yours (and others) should be as well later.
@Chunkserve VPS not working from Dec 17. Order ID: 9679254056. Can't create ticket, control panel not work (Error code 524). You are not responding to private messages.
Did you get your refund since then?
It was issued
yes, but the overall process took some time
Hi, @Chunkserve I can't manage my VPS at all by now
Ticket #NHL-812888
I created Ticket #AHY-715085 on December 6th requesting a refund for the VPS. Since then, they have replied a couple of times saying that they had forwarded the issue to their colleagues, and that's it — no further responses.
@Chunkserve - VPS is down since half a month and no reply on the ticket yet.
[Ticket ID: YOL-336223] VPS DOWN
Worst Service!
Chunkserve will be deadpooling soon.
@Chunkserve I'd really appreciate some help. The service is unusable for me due to the IP flapping.
This + every other ticket is processed (attaching a screen as proof) - https://i.imgur.com/jCVC3kv.png
Recenly some cases got delayed (especially ones regarding billing) cause of my colleague avaliability. Regarding the service, I sorted the problems out.
The problem with manage panel (virtualizor) is ongoing - we're running multiple virtualizor clusters, and on one of them (11 nodes), 1 node is in crashed state and requires a reboot (couple of Proxmox services crashed) - all VMs works fine, however the management layer is impacted. On that node, there are just couple of servers for managed customers, and we already planned a maintenance window to do the activity. Strangely, when this issue started to happen, Virtualizor on the master server stopped responding. After restart, it works for couple of minutes, but after +- 10minutes it stops - and requires a manual restart. We do not see naything in logs and the service is reported as up - that's why we raised a ticket to mitigate this problem. I have some guessess why it may happen.
I repleid to you before I saw the comment, so according to the message, I swapped the IP and now will look into that specific /32 further. Please let me know if everything is fine now for you!
Haha, yes... if you count "forwarded to colleague" as processed. But now your colleague should finally have time to fix the nameservers
I replied to you regarding the nameserver case, it was on-hold. At the moment we’re processing it!
Should work - pelase ping me on the ticket if something is wrong.
===
If I missed something, or someone's server is having issues, please ping me on the tickets.
Updated GB6 test after +1 vCPU freebie:
@Chunkserve Check #FJS-763144, please. Thank you! I like your service.
Is the offer still valid? If yes, kindly upgrade - Order Number :8135782257