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And a free jail ride for someone else's sins!
I disagree. When you get a service from a provider and agree to their ToS you are effectively entering into a contract. And that contract requires you provide real details for it to be in effect under the law.
Ia this really your argument? Sigh... I sleep tight at night. Do you? Because you have not said anything about the real issue here... You have not said a word about what tis server was hosting, and if you gave your real details (name, address, telephone number) when registered to the provider. Just that your emal is real (of course the email is real, or, you would not receive login details when registering, but I can open tens of emails with fake ID details).
BTW, due to my profession, I am well aware about legal obligations and such. Believe me. If they want ID and such to proceed talking with you, they have every right. If you want to push them to inform you about the police note, you have to move legally, by either sue them or send a formal notice.
So what makes you think people provided fake details? Did you do a BGV check? Why didn't you do that the moment a user signed up? Why did you allow him to use an unreal detail? What happens to ToS now?
Lie.
1. CERT‑In Directions (IT Act, Section 70B)
In April 2022, India’s national cyber authority CERT‑In issued legally binding directions that apply to:
Data centers
Cloud service providers
Web hosting providers
VPS / dedicated server providers
These require providers to:
Collect and verify custo* mer identity information
Typical KYC documents include:
Government‑issued ID (Passport, Aadhaar, PAN, etc.)
Address proof
Business documents (for companies)
Valid phone number and email
This applies to:
Indian customers ✅
Foreign customers renting India‑located servers ✅
Can you send me your email using PM to check ?
Absurd.
They never did any of these. They still don't do it when you signup as a customer. Why? They state they don't do it since people don't like it. So flouting the laws of land?
Did you read that terms? Does it say you have to state your real address or do a KYC while entering into a contract?
Here, take a read now: https://hostdzire.com/legal/terms.pdf
https://hostdzire.com/legal/privacy.pdf
Mirror: https://limewire.com/d/12vEC#XwcRdCKJds
Its because you had services in other countries where kyc wasn't needed.
Please don't come-up with some random comment just for the sake of it. You don't even know which services and where I have been using on hostdzire. You haven't even read their own claim. Please avoid such baseless comments. Takes us nowhere.
i totally agree @HostDZire should definitely do that
Once you boil it all down, this is most of what the complaint comes down to. It's fairly minor. If you want to report them to the police for not doing KYC up front, okay. But if they choose to only do KYC when asked by law enforcement to produce information, that's really their problem and hardly unprecedented in this industry. It makes for a fairly minor complaint. It's not like it should really change the expectations of a customer that they might have to produce legitimate information if a legal complaint arises. Now, later, all the same to the end user. Would be the same at any host that accepts orders from fake identities under the right conditions so it's not like you could reasonably say "They accepted the fake identity therefore I shouldn't be the recipient of similar actions under similar circumstances." Everyone knows when the police come knocking the host has to straighten up. If a host is going to risk it's reputation with law enforcement to protect you, that's generally something more rare that you specifically go searching for anyway, not something anyone would expect. As I'm sure it's not your expectation that they might.
If you really want to stick it to them, all you really want to do here is walk away. If they failed to meet their requirements and police are poking around, then that'll be on them. Which, conveniently, is the exact same thing you'd do in any other situation where a legal request popped up and you didn't want to do anything that might shift liability toward you.
So the complaint that they should have mentioned receiving a legal complaint up front is the only thing left and meh, end result is equivalent. It's an easy one to give on, just not sure it gains anyone much in the end.
Sounds wrapped up to me. What's for lunch?
We have @DigiRDP Hyderabad server.
Is the end nigh?
Why this thread is being dragged.
Understand one thing, provider has decided that you are more trouble than profit, they don't want you anymore.
Have peace with and walk away. Ask for refund nicely (which is not possible anymore) if any service tenure still remains.
Plz double bandwidth!
Invoice#: 213011
Either do KYC as part of signup process or don't do it at all. Better yet, don't use providers that require KYC. You're just asking to have your data hacked and leaked since databreaches are so common now days.
HostDZire truly did what they had to do.
If they recieved a complaint from Indian authorities on their Indian company, stating a customer that was Indian (despite getting or not fake details written at first), they would be legally liable if they didn't comply with the DMCA notice, it's all within the same country. And getting a legal notice for fraud from a valid authorities' e-mail is no minor feat, that must be said.
I think everyone is also forgetting they do tend to be resellers of other companies - so this puts them in a tougher situation for compliance than, say, if they had their own structures.
This Black Friday at LET has brought a certain wave of fraud and even side-executed attempts, and brute-forced attempts, at getting refunds for whatever it takes, for the most variable reasons one can possibly imagine. I've seen truly amazing arguments at the support section on our own case. This particular issue with HostDZire unfortunately does seem a case of forcefully doing it, just like other providers had already complained about (I recall @labze talking about this midway into the BF thread, for example, and oh do I understand him now...).
Fortunately, glad to see creating a LET thread as a forceful mechanism to cause a refund like this was PayPal is getting progressively less and less effective in the general opinion, because this leads customers and providers nowhere. It's truly a waste of time for both parties.
The argument that "I've never had to provide documents before, why do they want me to do it now" is a strawman fallacy. They are required now because something serious, messing with complaints/law, has actually happened, that requires them now and didn't require them before, because there was nothing that serious before. It's obvious, can't be even asked because of how painfully obvious it is.
I have customers with more than 10 services on which, despite T&Cs predicting it over 3, never did a single KYC. You know why? Because they have responsibility - when there is an issue, DMCA or other, they talk with the provider, are active, willful, sort it out, even on their own time; when a response is needed, a response is thoroughly given to the provider; and their details are complete, clear and coincident with the details used at the payment gateways as much as possible.
That's responsibility.
If a customer, like I read here, allegedly uses wrong details, even allegedly avoiding local tax; has an abuse notice; this abuse notice is not (pardon my French) some automated crap from FriendsMTS that doesn't even bother to answer a response to an alleged DMCA infringement after 7 days and writing them twice from a company's e-mail; and this notice is from a legal authority with the severity of this one, with legal consequences on the very same country for both parties, and validated as such... what handling could be expected? What refund could be expected?
And despite all of that, HostDZire even refunded them in the process.
I think @HostDZire did well here - it was a risky situation. I'd solely not had suspended the VPS because the call apparently was not any issue VPS-wise, but personal data-wise, and it would have been best to provide a time to fulfill the data. But since the customer apparently proved itself this averse to KYC and caused an entire scene just to get a refund from the provider, it eventually proved to be the correct procedure.
Using LET as a forum to question KYC, try to passively or actively force refunds, shame providers at will without consistent, ample evidence just because one case has occurred, like one customer has more importance than 100, 200 or 1000, has got to stop. Immediately. The rules of the game have been clear for everyone for truly quite some time everywhere, some years now, and it's time to stop pretending like one doesn't know them or doesn't apply to them because they think they are special. They are not. None of us are.
LET is not PayPal, Stripe or a chargeback. And like it's said in Portugal, "uma andorinha não faz a Primavera".
HostDZire is a provider that clearly does what it can, with what it has, and handles it as best as they possibly can, going the extra mile to give nice service to everyone. They don't deserve this - no legitimate operating provider does. It has been like already the third time this month I've seen someone going at HostDZire, I have a service with them, has worked beautifully and their support answers thoroughly. Their provisioning e-mail is among the most complete I've ever seen.
They don't deserve this. Low-end VPS pricing doesn't pay this kind of mess.
Your response about 1 trillion trade surplus was an indication you don't have a clue what you're talking about.
If Digikey buys 1 billion worth of chips, China doesn't get any of Digikeys customer data. So it's like, "what the fuck does trade surplus have to do with China doing bad shit with my information they don't have?"
Your response was dumb and not relevant.
Sucks to live in your country, then.
I operated some public NTP servers back like 10-12 years ago. It was a hassle keeping it patched and correctly configured to prevent DDoS abuse.
Most likely that happened to you. At the time, it was seriously under resourced and definitely a target of attack as a result.
Well... cough cough
did you finished your 3rd grade?
don't be so self-important. your information isn't worth much，Chinese companies are not chasing after you to sell their products,they know you don't like them, and they're not begging you to buy,their biggest weapon is price — buy it or don't, it makes no difference to them, because they know you have no choice
so what you said
"Chinese companies often have to jump through hoops to earn business from Western companies. Audits, factory tours, etc (we haven't had to do any of that with any other country supplier but Chinese). They don't get the reverse for the privilege to sell to Western companies"
is totally bullsh!t
you don't think it's a "favor" to Chinese if you buy from them, do you? i think you buy from them is because you have no place to buy with such price
@HostDZire profits better be good considering daily new drama 👌🏼
Mere to bas ki nahi hai roz-roz safayi dena har baat ki 😬
Not until either of you learn to use a question mark when asking questions.
I intended it as a statement, not a question. @Rubben should get a free @HostDZire VPS.
So you're proven wrong and a non-stop fucking nuisance and you still complain it's the provider's fault.
@HostDZire
If there was a way to add him to FraudRecord and help the next provider, please do.
Yes, it does. And the section below that is how they use the data, so your argument you don't know how they'll use it is silly.
If your argument is that it didn't say it had to be real, you should be permanently banned. You're an abuser with brain damage.
Ok gramps
Again, you're clearly unaware of the discussion and continue to be wrong. Just stop.
There's whole industries of auditors that verify vendors (especially Chinese) are legit. You're being obtuse, naive and stupid. Just fucking Google it and verify yourself. I'm speaking from experience, you're speaking from plain ignorance. Don't argue shit you know absolutely nothing about just because you're butthurt some Chinese companies are scammers.
I've personally met people who moved from China that would talk of the poor quality scams and the ghost shifts and selling failed QA products as good. The Chinese workers boasted about it. That's why it's necessary to validate a vendor is legit or not.
The more you argue, the more you appear to be a scammer in denial.
That doesn't contradict what I said above, dummy. The labour costs are much, much cheaper in Mexico and China than the USA. It means extra cost goes into QA and validation of Chinese sources. It's still done for Western suppliers, just not needed to the same extent (more quality, less fraud).
Great, so now you learned something that will hopefully make better questions or statements in the future.
That is the correct statement you meant to say.