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HostDzire VPS Suspended Without Notice – KYC Demanded Before Any Explanation
Hi community!
I’m sharing my experience with HostDize so others can make an informed decision.
My VPS services were suspended without any prior notice, warning, or request for clarification. There was no communication about:
- any policy violation,
- any complaint on my IP,
- or any activity that allegedly triggered the suspension.
When I contacted support, I was immediately demanded full KYC documents (passport, photograph, address proof, etc.) before they were willing to explain why my services were suspended.
In fact, I had recently purchased a 1-year annual VPS from the Blackfriday deals this year!
I was never asked to share my personal documents with the host while I was ordering and making the purchases. In the interest of transparency, I've been trying to understand from @HostDZire
- what triggered the suspension,
- whether there was a complaint or abuse report,
- and the basis for suddenly demanding personal documents now, after arbitrarily suspending my services without any reason whatsover.
These questions were not answered.
On this forum, HostDize responded by saying they have “very good reasons” to suspend my VPS and demand KYC, but that they cannot share any information unless I first submit my private documents. [https://lowendtalk.com/discussion/comment/4690306#Comment_4690306]
This creates a concerning situation:
- You pay for a service.
- Service gets suspended before anything else
- No notice or explanation is given
- Customers are pressured to submit sensitive personal documents
- Transparency is withheld until compliance
At no point was proportionality observed. Even basic, non-sensitive information (like “there was an abuse report” or “policy X was triggered”) was refused.
I understand KYC requirements where legally mandated - but suspending services first and refusing to explain anything unless personal documents are handed over is not acceptable.
Prospective customers should be aware that:
- Your services can be suspended without warning
- You may not be told why
- You may be required to submit sensitive KYC documents just to get an explanation
I’m posting this as a factual account so others can make an informed decision.
Thank you!
PS: On a side note, any guidance on getting my refund would be appreciated. 
Comments
Never send personal documents to strangers whom you do not see and do not know. It is better to refuse and do not bargain in exchange, it is not a fact that after providing them they will solve your question. There were many cases when, after providing the KYC, they refused to provide services. You risk a personal data leak and you get nothing.
what was location of your VPS?? Was it from LeaseWeb.
@HostDZire
okay, i suggest both of you guys be honest, just tell us the truth
what did you host/doing on the VPS? @donb
what abuse message you get? @HostDZire
we don't want play puzzle game here
or this drama will never ends
you
If you know that you were fully compliant with the law in both your own jurisdication, where the server is located and the provider's location, then provide the KYC and await the server to unblocked.
If you've paid in advance and KYC wasn't an issue before, it's likely that there has been some request about you to the provider that they are legally obliged to respond to (or maybe tell us who owns this IP or we'll sue you as the provider instead). If you know you've done something bad, maybe you might not want to hand over KYC.
No point posting here for sympathy, and only you can know the legality of your situation.
If OP don't want to do KYC and they can't give the complain they had in detail, Hostdzire should refund him.
Nah, HostDzire.
I've been using VPS services from a couple of providers here. Specially the BF deals on this forum are very popular. Never did I get any suspension, or even a ToS violation anywhere ever. I simply don't know why they suspended the services, and that's precisely what I'm trying to know from the host. They don't state anything, but ask for private details, lol.
I am wanting to know about that 'request'. If they're legally obliged to something, they need to serve me a notice/complaint. Not arbitrarily shut the servers and 'demand' my private info. I wouldn't handover my KYC to anyone just because he asks for it imagining that "I've done something bad". Compliance doesn't work that way.
And if you'd properly read my thread, this is in the interest of other community members to make an informed choice before going with such a host, not to sob around for your sympathy. Good day.
Well, as i said, we have valid reasons to do it.
We cant share you any further details unless you do the KYC, then only you will get chance to prove your innocence, and will get our co-operation.
But since you are publcly blamming us,
So i will share something so others can know what actually happened.
And this is India VPS, we have to take strict action if something illegal is reported.
Check screenshots below.
And off course we have blurred 99% of the information and kept few information there to show that complain is regarding your IP. but off course if you do the KYC, we will share you full complain copy, and then we can discuss how to handle this further.
So it took a public post for you to put this 99% blurred copy.
You don't need my KYC to serve me the complaint copy, if it's legit.
India's been prey to many fake cyber-fraud notices. And in the era of AI, it isn't a big deal. Share the complaint. Let me examine.
@donb it's fraud, would you mind explain it?
That entirely depends on the nature of the request. Depending on what you're suspected of doing, it's entirely possible that the provider may be required to keep the details of the case from you.
I mean, it doesn't sound like it. It sounds like you just want to vent because there's a perceived injustice to you.
Again, my advice stands. If you know you've done nothing illegal, just hand over the KYC. If you know you've done something illegal, then maybe take it as a warning and cut your losses. If you don't know, maybe use a magic 8 ball.
If you don't trust the provider to handle your KYC, then you probably shouldn't be trusting them to host your data either.
Would you mind letting me know what's the fraud? And how did you infer that?
So, something like call centre scams? Or perhaps the vps/running program has bad security and loopholes.
How about you prove your innocence before demanding the same from someone else?
case from you.
Well, not really. The host could've let me know about having received a complaint on the tickets. They could have emailed me seeking my details, if mandated by the order, by sharing the order. I still doubt that shady blurred order. You can find 100s of such fake documents all over internet. Unfortunately, many people have fallen prey to such "orders" and got scammed. Reports are everywhere.
Seeking transparency isn't venting. And if you're not subjected to a transparent process with your paid services arbitrarily shut, it is indeed injustice. Hope that clears the air.
Thanks for the advice. Like I said before, I wouldn't share my private information to whoever randomly seeks them. It's not about "knowing done nothing illegal, let me share everything", it's about the need. I don't need to share my information to anyone like this. I don't get intimidated. I'll wait for @HostDZire to share the complaint order copy, and I'll examine the legal recourse if it's legit.
This is some scary phrasing.
Ask the police, they said that you are (alleged to be) involved in a fraud! What do you expect from @HostDZire? To ignore their police and to instead trust that some unknown person tells the truth? I don't think so.
Lol? I don't need to prove anything to you buddy.
You're just an intermediary. Share the complaint order with me, and let me handle it.
I'll do that, sure. Let me get the complaint copy, no? Or do I simply wag my tail to some randomly blurred image with a seal?
In general, it is strongly discouraged for individuals from the APAC region to have any relationship with Western companies. They are hostile against you and you will never get anything good from them except humiliation for your own money.
It sounds like the likely outcome then is that you'll just be waiting until the police figure out who you are without the KYC details.
You understand that when they see documents in a foreign language, especially in Chinese, then for them you are automatically a fraud and a scammer. That's how they're taught, and there's nothing they can do about it.
Provide their innocence, by letting you pass their ID scan to the Indian government? What the fuck has LET come to?
Isn't HostDZire an Indian (Asia) company? And OP seems to potentially be western. This situation actually wouldn't happen if OP used a western company since Indian police don't have jurisdiction. Your post is confusing, sorry if I'm confusing what you mean.
Edit: and no, there is no faulty of HostDZire. They are probably doing what they have to do legally. not everyone has to agree with it but it is what it is.
FYI, with the right price, it's possible to get someone to pose on camera and scan their id card.
what is this? did you finished your high school?
I cant really further reply in this thread, you can have your fun, good luck.
In last post i have shown that we had the reasons to suspend your vps.
As per law i cant share you any further details, read the word "confidencial" in big bold sentence in complain copy.
So i should share a cyber crime complain copy to your fake registered email, and details.
To prove that we are not lying ? , but you cant do KYC to a Legal Registered Company, who is operating since 2015. really ?
As a unknown user you dont have to follow any law, but we have to, we cant just do whatever you say just because you have posted a thread in LET right ?
Then don't be surprised if your personal data gets leaked.