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I must have missed it, where was Canada referenced in this thread? Why would offering deals in Canada be a bad idea?
Not bad at all, just last couples of dedi-offers from hostdzire was "cheap and LET enough" in Canada location, but mediocre deals in EU, and I want EU
Tip: Ask for what you want, not what you don't want.
bullsh!t, i've been in the trade business for many years, i know how it works
Given that I guess no provider here would ignore the police and instead support a suspected (or actual) criminal.
@jsg the point here is -
1. The IP is question was allotted to my service I purchased like 2-3 weeks back. So the possibility that the "abuse" has occurred before the IP was allotted to me can't be ruled out.
2. I have been using another service with the same host for an year now. No issues till date as such.
3. The host didn't reach me out with a notice stating that there's a complaint against the IP in question, until things were dragged to this forum. Simply suspending a paid service and asking customer to share passport, photograph & address isn't the way.
Besides your line "HostDZire is just an intermediary, I insist on seeing the police request!" is ridiculous, because HostDZire is not "just an intermediary", he represents the company from which you yourself chose to buy a product/service.
TL;DR respect the rules of the game or fuck off!
Yes, I'll provide it to the authorities if they demand it legally. Not to some intermediary who suspends my services even without telling me why they've suspended, and just kept asking for kyc even to tell me what the problem was.
Again, the host should've checked the date of the 'abuse' activity. I don't think it was during the last 3 weeks, since this service is a new purchase I made. I hardly set things up.
Posts were made to draw attention and put reasonable pressure on the seller.
The specific actions taken will not be discussed here, but the refund was necessary.
Once the money was returned, the issue was resolved.
Why would a customer want to continue with a service who don't do a basic check before blindly turning off your services, and demand KYC even to explain why they banned you out? You purchase a service 3 weeks back, and suddenly you claim there's a complaint on the IP and you're a fraudster. I've been using their other services past 1 year or so. There are cases wherein the hosts receive such complaints but on the IP that was assigned to someone else previously. Why can't a basic check be done?
put pressure to get any peny from the provider
he fighting very well
Honestly, I didn't want to terminate my services with them. But the way they've been alleging that I've committed a crime even without a basic check - given that the notice is on an IP which I was allotted 3 weeks back - would surely make any customer leave them.
If it's a valid police report, I would expect the provider to suspend my services, forward the police report and allow me to handle it in a timely manner. If things are unable to be resolved, then I would just cut my losses and move on. I don't get what is point on trying to fight it.
Exactly. I wasn't even aware that my services was suspended for a complaint until I posted this thread. They were hell-bent on seeking my passport details even to tell me why they suspended the service. Again, this is about a service I purchased 3 weeks back in a BF deal here on LET! And it's quite likely that the complaint they received on the IP was before my purchase. And they don't want to show me the date of the 'abuse' either.
They proceeded legally? Lol, okay. Whatever makes you sleep tight at night.
Hositdzire has obligation to give real data when authority asks for. If they allow you to continue without giving your data, especially even after a letter has been issued, then the hosting company may fall under subsidiary offenders.
Authority can use. Not HostDzire. If they have a legal obligation to give real data, and they want real data from me, they'll have to serve me the complaint notice, not some pressure tactics of demanding passport data without even telling me what the matter is. So you purchase a new service with a new IP and the next day your service is terminated without even telling you what happened. All you need to do is first give your passport details, photograph & address. Only then you'll be spoken to. That's not how hosts are supposed to operate as per law. There's also a high chance that the IP abuse has occurred even before it was allotted to me 3 weeks back. The date on the notice would clear it all. Basic checks.
And to OP yes according to law vps provider being a intermediary should suspend your service. KYC is not mandatory but Intermediary Rules 2021 require reasonable due diligence, Providers must show they tried to identify users involved in alleged crimes. It protects them legally. So its your choice if you want proceed further or not. But nothing is illegal about @HostDZire asking for KYC.
If you are running a VPS hosting business with an attitude of bulldozing your customers and seeking their private information without even telling them why you need them, then good luck with your business mate. I would never come to you, even if you give your services for dirt-cheap prices.
As for the intermediary rules, there's a due process for seeking KYC, not at their whims and fancies.
@donb
Can you reply the ticket or email ? you sent us email and we have replied you there as well.
Your recent invoice was fully refunded already
and about 10$ is left from another invoice for which i asked your details, if you are going to leave that amount just confim in ticket or email. but off course we already got more than 10$ loss due to GST avoidance from your side, so even we dont refund that 10$ we are legally correct, but we can refund that amount too, just reply there.
So we can proceed with closing your account at HostDZire.
And off course you can keep discussing here, we dont have any issue about it.
I just want to clear everyone here that we have refunded your money..
Thank you.
@donb:
They are not required to serve you notice. Because the state of maharashtra police has asked them about where abouts and have not asked to forward it to you.
They just need to show that they tried to contact you and you refused to comply. They won't go out of their way to serve you a notice unless legally binded and here in this case, they have no legal obligation to serve nor they are the authority who can serve.
By contacting you, they did their part.
They will just reply to Cyber cell of Maharashtra police that you refused to comply.
Rest it is upon Maharashtra police to decide whether they want to follow up the case by involving the cyber cell.
Can anyone give me TLDR? Last I read that OP got/will get all the money back.
Can you clarify this @HostDZire
And is there no way to validate the claims in the notice (assuming details are included) from your end?
How do you identify this? Do you keep logs of IPs with successful authentication to servers and match it with billing info ?
>OP came mid 20 December saying hostdzire has suspended one of the service>Made new thread (here)>Hostdzire gave 95% censored page from a police. "fraud crime" as main reason>Will restore service once KYC>OP refuse to comply>Hostdzire alleged it was a fake mail. Then tried to gave refundNote: OP joined LET on 2016, Hostdzire was established on 2015So, the question:
Okay since just now he did replied in ticket,
I have now refunded the remaining amount.
And closed his account with HostDZire.
@donb Please confirm here if you got the refund or not, so others can know.
You are going into another direction
User knows this because i have told him how we know.
So off course he can only confirm, i cant share such details here in public.
Please unblur the date field for all of us to see + confirm the date of purchase. This is not confidential nor nominative data.
Google, Hetzner, OVH, everyone block access to client area unless you do KYC.
HostDZire or any provider have right to ask for KYC. If you feel your data is at risk then you can simply ask your provider to refund your money.
HostDZine have right to refuse sharing any details with you and you have right to refuse for KYC and get your refund.
Removed the complain copy,
Because even this can be used against us.
Its India, not Europe so dont expect indian cyber crime guys to be nice with us. and its because due to current cybercrime situations in india.
So i am sorry but i have to say no to sharing any more details.
We have provided refund to the client,
Now he cant blame us that we suspended his service to steal his money.
Our only justification was, we suspended service only after getting complain.
We never said client did that crime or not, or anyone else did.
We required KYC to unsuspend or allow client to reinstall OS before unsuspension, we couldn't co-operate just by reciving his plain explanation that he had not caused the complain. but if he had done the KYC, what we were going to do is ask client to to backup data and reinstall OS.
Only for India VPS take strict action like this.
India has strict rule against this.
All indian companies are required to do KYC before delivering the service, you can google it.
This is why all the vpn companies and other hosting company shifted there company base to UAE, Singapore etc.
Even we did shifted our company to UAE, but also have Indian Entity active, which we use for indian clients only.
We know everyone hates KYC, thats why we dont ask for KYC while ordering any locations services, including india.
But for india we have to ask KYC after we get any abuse complain to unsuspend service or hear client side explanation, accept justification from client, because without KYC client simply lies that they have not done it etc and if you unsuspend, just after few days another complain comes.
Hopyfully this explains our side situations.
Thank you.
A new amendment is coming.it Will be even stricter.
Oh
Which one ? what does it say ?
Do you support 3rd party KYC @HostDZire ?
I remember i saw some KYC-aas before.
No Third party, we only get like 0-2 cases like this each month.
So its close to nothing.
its not like people dont trust us only for KYC, they dont trust anyone, KYC using 3rd party is also same thing, you have to always fear for data breach, its the truth, we know that and understand that. We can control our company only, we cant vouch for other companies right ? so its risky for us to use 3rd party as well. If some leak happens our user will blame us for that right ?
That is why we dont require kyc for every order forcefully, but i think for india vps and indian clients, we have to start it sooner or later.
What do you mean ? Related to us ?
@itachikonoha said:
🤣🤣🤣🤣🤣🤣🤣
Imagine being alive in 2025 and still thinking the police aren't corrupt
Everyone is a potential criminal...
in other words: HostDZire is an intermediary
I am so Happy ... at least I am not the one that Crazy
experience with HostDzire ....
I am just a Hard Extreme Critical Customers who asked my rights after paying for the service that I should " HAVE "
@HostDZire remove the alleged IP, so no one else getting blamed for it.
You dont really care about privacy and law. You are just enforcing your thoughts. Many are pointing to you that intermediary should do KYC in India even before purchase, its upto you to provide your KYC or not. HostDzire is just doing their part. Now if they receive another notice from MH Police they can clearly state that you denied KYC else they will be dragged into this. Now its upto MH Police to proceed further or not.
We love @HostDZire !!!
the digital act india bill which will replace the IT act 2000.
The proposed structure covers a lot of specific area. Let's see what comes out in actual bill.
@HostDZire KYC-as-a-service. ex: https://withpersona.com/