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Is if fair for the GeenCloudVPS to cancel my 3-years service without refunding??
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I've seen remarkt "no refund" or "your data will be lost" blinking, in large, bold, red colored texts on "cancel" pages with even confirmation dialogs repeating that it's irreversable and people still click it and complain about data or money being lost afterwards.
There is really no amount of measures that can prevent stupidity.
write Chinese warning on the order page, that gonna help a lot
many Chinese can't speak English, they just fallow some tutorials to order
Yeah, that's got to be a bannable offence.
Just realized the title "GeenCloud VPS"
But what OP highlighted is that it is somewhat ambiguous what happens after submitting a request for cancellation (i.e., is it just a request that will only be confirmed after reviewing the reason?). So what you should do is update that interface to make it clear that the reason might not be read at all, and that the cancellation is fully automated. If you do that, then there is no way that Bs will follow with the same story.
Or maybe people should put into that text box: "By accepting this cancellation request, you also agree to a full refund"
Or maybe people should just not click cancel and then confirm the warning message if they're not sure they fully understand the T&Cs.
You expect a lot from people
If they could, it would have been a different world
Can we close this thread and call it a day? Please?
I don’t even need to read the details to guess that it must be one of our Chinese newbies again — unable to tell the difference between cancellation and refund. Your English skills still need improvement. If you’re a beginner, you should seek help from the community instead of confidently trying to handle everything on your own.
Some people just love to break the rules and act arrogantly. The promotional item clearly isn’t eligible for refunds, yet he insists on getting one — truly rebellious to the core.
Next up, you’ll probably run into a PayPal subscription. And once the automatic payment goes through, I’m sure you’ll pop up again, loudly accusing the merchant of “stealing” your money — as if you hadn’t clicked anything yourself.
If you don't understand English and have to use "some tutorial" even to order, isn't it the responsibility of those tutorials to point out what is being said, what the ToS are, etc?
What's next, some upset MJJ who is offended that OS images are not offered in Chinese and using that as an excuse to cancel?
When I go to a restaurant in China that only advertises in Chinese, has a website and menu in Chinese, and I'm trying to order something using some tutorial, is the restaurant to blame when I don't get what I wanted (but have ordered)?
"I don't understand what the fuck are my provider saying and doing but i want all the unsustain unreasonable VPS deal and they have stfo and bow before me because i'm customer"
No thanks, if don't understand anything and still order, you deserved it. That consequence and karma.
Hi,
sorry i was too lazy to read 6 pages, probably without too much breaking news, can someone please tell me if:
If yes: nothing happend, good hoster
If no because 1. did not happen: customer = problem
If no because 2. did not happen: hoster = problem
Chinese? GTFO
No, but he was told by support that it cost 5$ to reinstated and he ignored all of those.
Also few people told him he can pay 5$ and try to transfer this server to get all/most of the money back - also ignored.
No as first was no also.
OP is on a mission, on a mission to create chaos rather than resolve an issue.
Sounds like another Greencloud bonus if this makes shitty clients with unreasonable expectations to skip them and save the hassle on you in the future.
Yep, I noticed that the other day too. I already flagged one of his posts reporting this but looks like no action was taken!
TLDR:
Customer doesn't seem to want service reinstated. The customer failed to get docker working (they never actually specified how they messed that up) and so now they hate the provider.
Their intention was only to get a refund despite the policy being no refunds.
Provider has offered to recreate the cancelled vps for $5 admin fee. Customer just wants the refund that isn't on offer.
Customer has been told the service could be transferred and several people said they wanted it, but customer doesn't want to go down that route because they only want a refund.
Basically customer will not accept that the T&C's should apply to him.
another gpt summary, sohai
This problem hasn't been resolved yet?
I couldn't make it through page 2. Did I miss anything?
Cancellation ≠ Refund
The point isn't that he is not a native english speaker, but is that he likes to use the fking llm generated content. Shame on MJJ
Always the same old story—seems folks don't care to read the terms before buying anything? Why, in a mutual agreement, should the other party bear the burden when you change your mind?
I'm not saying who's right or wrong， I'm just trying to find a way to get fewer unreasonable customers like this.
BTW, Canceling or terminating a non-refundable package is nonsense, as it can cause misunderstandings
OP:
Is there a service like fraud record but for MJJ?
I think something like that could pretty useful.
@sweetbed
You're wrong. THEY DID NOT CANCEL YOUR VPS, YOU CANCELLED IT (yes, that's yelling). You pressed the cancellation button.
&
That's just a reason for cancellation comment, not a support ticket. They may read it, they may not (I assume most hosts don't - it’s just optional quick "goodbye" comment), but it was you who cancelled the VPS.
You directly pressed the immediate cancellation button. Poof, gone... unless you had chosen cancellation after the billing term, which you clearly didn't.
OP deleted his VPS by himself.
Nothing else.