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Is if fair for the GeenCloudVPS to cancel my 3-years service without refunding??
Hello everyone,
I need to share a recent, deeply troubling experience with GreenCloudVPS regarding a 3-year VPS cancellation and refund request. This goes beyond standard service disappointment; it highlights a potentially systemic flaw in their refund process that I believe violates the principle of Fair Dealing in business.
My goal is to warn others and seek advice from the community, especially those who have successfully dealt with similar "TOS Trap" situations.
The Core Problem: The Cancellation Loophole
GreenCloudVPS’s cancellation and refund process appears designed to achieve Unjust Enrichment—they take the service's value from you while retaining 100% of your multi-year payment.
Here is the step-by-step contradiction I faced:
Step 1: Manual Application Required (The Illusion of Review)
When I decided to cancel my 3-year plan due to critical service failures (unable to receive essential security emails, unreliable Docker functionality), I was required to submit a detailed, written application for cancellation.
The Implication: This manual process suggests the company is reviewing the reason for the request, giving them the chance to address the service failure and, crucially, review the refund terms.
Step 2: Service Termination Approved (The Value is Removed)
The company approved my application and terminated my 3-year VPS service on 11 28,2025, removing my access and, therefore, the service's entire value.
The Implication: A logical customer assumes that terminating a paid contract triggers the necessary refund process for the unused portion, especially when the termination is due to service failure.
Step 3: Refund Denied via TOS (The Value is Retained)
After the service was successfully shut down, the support team rejected the refund, claiming: "refunds are not available for promotional plans," citing the TOS.
❌ The Systemic Flaw & Unfairness
This process demonstrates a profound lack of good faith:
If the service is truly non-refundable: GreenCloudVPS was obligated to deny the cancellation request outright and inform me: "We cannot refund you, but you may keep the service for the remaining 3 years."
Instead: They took the key action of terminating the contract (closing the service) but refused to fulfill the corresponding obligation (refunding the payment).
Breach of Fair Dealing: They used the manual request to gain consent to terminate the service, but then used the TOS as a shield to deny the financial consequence of that termination. They retained the funds for a contract they unilaterally terminated by choice, while using the customer’s service-failure complaint as justification for the termination itself.
To make matters worse, the support team eventually closed my ticket after simply repeating the TOS, refusing to acknowledge the severe procedural inconsistency.
And the customer support team keep quoting TOS as the final reason to not refunding my bill.
Below is the customer support's response:
Hi,
we have not failed you about "no-refund" policy , it was clearly stated on the order page and in our TOS to which you have agreed.
The cancellation request was initiated by you, and processed as requested by the system.
Thanks and have a nice day!
Hao Do.
You had to agree with our TOS to be able to sign up to our site: https://greencloudvps.com/terms-of-service.php
Thanks!
Tu Do Anh
Senior Technician - GreenCloud
Comments
use your original account.
I'm using my original account to file the complaint
😒here we go again
GTFO with this AI slop
Sorry, Because I'm not an native English speaker.So I'm using google to illustrate my point of view
Fair, just read when you buy something.
You wanted to terminate a service which was not refundable, they terminated the service for you.
Thank you for you comment. My point of view is that if they think my application is against their TOS, they should reject my application in the first place. Not cancelling my services and rejecting refund. In my view, that's against fair trade terms.
Cancellation ≠ Refund.
i don't understand the issue. i bought an iPhone, went home, realised that I'm not happy, i smashed it,.went to apple care to claim warranty and oblige apple care to enforce unto me that i don't have the discretion to destroy my phone and should refuse me when i was doing the act of destroying it
But surely, support should have pointed out that it was non-refundable when they got the cancellation request, or at least offer to re-instate the service again.
Because that's a huge block of text, I think @sweetbed is saying:
First of all, I didn't break anything. It's VPS services. not some phones. Second, If I book a hotel, if the hotel manager agrees to cancel my room service, they would for sure refund my money. And that's my point of view.
I've booked plenty of hotel rooms that say no cancellations.
I didnt even read a single line in your post and I'm just going to say yes.
OP did not share what was said during the process.
I don't have a GreenCloud VPS to test but usually when there is a link to cancel "immediately" a service, it's quite clear that the service will be terminated.
What are these? Explain?
As like you check out early by yourself in Hotel. Hotel has no obligation to refund.
Yes, and most of times, if the manager agrees to cancel your no-cancellations booking, they would provide refund services. Otherwise they would refuse your request, not like this.
Also what he's saying:
you can transfer instead of cancel tho
If the manager agreed to cancel it sure, but the manager wouldn't agree to cancel it because it's a no-cancellations booking.
By not cancelling your service upon your request and therefore keeping your information, they would be in breach of actual laws I think.
Would you like to share the full exchange you had with greencloud during the cancellation process?
Unlike that, I have to write the application, and waiting for the response. So when my application is approved, I thought they would refund my money.
You can forcefully get off the bus via PayPal resolution center.
PP 争议强行下车
You bought a service that clearly stated no refunds , what's so surprising when you don't recieve one? It is also your fault that you didn't ask them if a refund is possible beforehand
Cancellation does not always mean you'll get a refund , in this case maybe the hotel manager reserved the room for you , and made sure to Hire staff so room services were available, so a refund wouldn't be possible because the resources were still reserved for you ?
You do not know what's going behind the scenes and its always better to confirm everything , specially when it was clearly stated no refunds when you bought the service
I disagree. Sometimes all you have to do is ask.
Not if the contract with the hotel said "no refunds".
That is the whole point. You bought a service where the terms clearly said "no refunds". It did not say "some refunds" or "maybe refunds", it said "no refunds". That is a pretty clear statement and kind of hard to missunderstand.
Why do people have so much trouble understanding how contracts work these days?
If a contract states something and you agree to it, that's it! The terms are no longer up for discussion. It does not matter what you think or feel, it does not matter if you think it's unfair, it does not matter if you loose money or time, what is stated in the contract is what is going to happen, because you have already agreed to it! If you do not like what's in the contract, then don't sign it!
Next time write your own summary and ask it to translate, no need to post wall of text.
sorry, it's important to read, understand, and agree (if you truly understand and accept)
the TOS ain't ambiguous hence it's not a subject of interpretation rather for it's implementation
ok. Let me see what I can do