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Is if fair for the GeenCloudVPS to cancel my 3-years service without refunding??
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I bought/rented a few servers from OVH us and iKoula from France to take advantage of BF.
I asked to cancel one of their servers from us OVH, a few days from the purchase citing the network was not as fast as I thought it would be. They sent me proof in the order process that the network was fine, just not the level I wanted it to be at. I then asked for refund for the sake of it. Viola! They refunded me and asked for a good review
I also asked to cancel one of the servers I bought from iKoula. It had some trouble maintaining online as my port 22 monitoring service sent me disconnection from time to time. They eventually canceled AND refunded the whole month that I did not ask for.
They both were running BF promotion. I believe they have similar or more restrictive TOS than GC.
That’s a favor, not an obligation.
According to GC 's TOS, no refund, that's all.
Dont bring up irrelevant things.
There's a dropdown box for customer to choose "Immediate" or "End of Billing Period".
It's clear enough.
According to OVH's and iKoula 's TOS, no refund, that's all, as well.
This is never irrelevant. Rather, this is EVERY PROVIDER here should learn to go bigger. Do not fight with small clients for small $$ for god's sake. Dang!
Just buy from big companies like OVH and iKoula.
Don't be generous at someone else’s expense.
Ok how much is that let me set up a gofundme page for you OP
Well if you think OVH and iKoula has better TOS or doing better favors than GreenCloud, just keep buying from them not GreenCloud.
Problem solved
Your interpretation is the problem.
OVH and iKoula has no better TOS. And they yet refunded me $$ out of good will. If you want a bigger picture, you should do the same or more. That's what I am saying.
That's good for you when OVH or iKoula did that, but it might not be feasible in every provider's case. If we make an exception this time, there would be numerous requests from MJJs to change location, refund, etc., as they will focus on why we accepted A's request but not B's. Since A will normally share the story on a local forum, a lot of Bs will follow suit.
Any provider should not bring this kind of drama to show up here in the first place. Damage control in house is key to status quo. Everyone makes mistakes. Do not let everyone else know you made mistake.
Do you believe we made a mistake, and that we, as a provider, must tolerate this behavior as standard? An individual provider's exceptional goodwill should not be used as the standard, nor should you blame others for failing to meet it.
It's definitely awkward if not misleading, but I think we're all used to seeing it so we don't think much about it. The whole process is weird, I'm not requesting anything, I'm cancelling, deal with it. Forcing me to asdf in the box is just to annoy me I guess.
1st - Docker should work on VPS, so far i haven't encounter any providers' VPS dont support. there are some issues (differences) years ago kvm vs openvz but these days LET all sell kvm so Docker should work.
2nd - most (if not all) promo subscriptions on LET are non-refundable. i have 5-6 Greencloud vps on 3yrs subscriptions and 1 of them is idle but i did not cancel it because i dont get any money in return so just keep it running.
... you should not have cancel it.. i bet you got yourself a good deal, you could have re-purpose it for other use.
It's because hosting, at least in LET, were or are frequently abused by unruly users who take the advantage of hosting generosity, leniency requesting refund which not only took the computing resource, but also adds to operational cost (refund costs money).
The standard cancel dialog is basically a "sorry to see you go" feedback, in case you want to send a parting message to the provider, perhaps letting them know why you're cancelling.
simply can't comprehend how buyers can expect refunds when the order page literally says no refund for low cost flash deals especially when its no fault of the provider
ah yes low end consumer forum
Hey, you look like you need more kimchi
Unfortunately MJJ's buy first, dispute/chargeback later!
omg, MJJ farted into the flour and there are 6 pages of long discussion how he did it
MJJs should just stick to languages, T&Cs they know best
Agree, this is bad for reputation. I know Greencloud has a good reputation here. But reading things like this, does not help shaping (at least my) interpretation of flexibility nor reasonable behavior of a provider. Yes, there is TOS, but there is also reasonable and preventing garbage being spilled on a forum like this. Resolve the issue and move on to the next customer would my modus operandi.
Can you send me $100.000 please? Just asking.
Greencloud had really nice and fast customer service before but I guess when they grow bigger and ppl start to abuse their kindness its going worse. For example I have one of their BF offer and they cannot provide working ipv6 because of datacenter. I asked today if they could transfer it to any datacenter with working ipv6 but they said it cant be done because its promotional package. I dont see any flexibity if you cannot do it after over 10 days of broken service
Unless you have to deal with this over and over again, and by now you know that even if you resolve things there still are ones around that even create a hate-thread and keep on going for $0.37.
Also the story changes direction a few times going on in the thread, making it more seem that OP just reacted on an offer and assuming things that may be outlined in the ToS as not possible. Then it's his bad, and instead of ranting about it here he could also communicate with the provider that he made a mistake and ask for some leniency.
Ranting here doesn't make it better from a provider point of view. Also, as a user of this forum, I'm not too keen of rewarding this behaviour...
I mean, I have acquired a few VPSes the last couple of years that I made a mistake with and shouldn't have bought because of either ToS that I didn't read carefully, location, or specs I overlooked. I don't even bother of getting a refund simply because I regard it as my own mistake and don't want to basically let the hosting provider pay for it.
It depends on what kind of customers a company want. In my eyes, Greencloud just gained more cred with this thread. Why? Because they adhere to the rules in their TOS and they do not cater to mjj's and entitled snowflakes. Well, in this case they kind of did after the snowflake cried about it on a public forum, but anyway.
I do not want flexibility in a provider, I want them to strictly adhere to the rules we have agreed upon. If they have "flexibility" with the rules, next time that flexibility might flex the other way and they no longer feel like deliver what I ordered. And if they flexed the rules the first time just to accommodate me, I cant really complain just because it does not benefit me this time, can I? Flexibility usually goes both ways.
Take this thread for example. The TOS clearly states no refund, but op cancelled the server and then expects Greencloud to break the TOS and refund anyway.
Imagine if it was the other way around. The TOS clearly stated refunds on everything, but then Greencloud just cancels a users server and refuses to refund. I mean, it's just "flexibility", right? Everybody wants some flexibility in their provider.
I could not agree more, just ban him and move on, issue resolved.
I think that maybe the OP kinda wished if there were ways that he could've been known that when he meant cancelling, he wouldn't get a refund as although yes its written in the terms of service, I feel like a better job could've also been done if it was written on the
web page where OP cancelled it.
Maybe something every provider here can learn/do perhaps if they do not give refunds on deals?
I'm kinda partly with op. Cancel should either be a partial refund or just service stops at end of billing period. No where in that process does op release the provider to provide nothing for payment rendered.
Yeah, I was caught out by that once before (a different provider) when I cancelled a month before the end, expecting it to just not renew like a different provider's panel.
But at the end of the day, I only clicked cancel because I no longer wanted the service. I never expected a partial refund. If the OP had expected it to cancel in 3 years time rather than immediately, he wouldn't have been banging on about a refund from the very beginning. It's clear that his intention was to get a refund, despite the policy, from before he ever clicked cancel.
Ban the clown for:
or