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Is if fair for the GeenCloudVPS to cancel my 3-years service without refunding??
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yes in China you can dispute everything and the merchant has to resolve to maintain their reputation
So "initiating a request" asking if I can get a refund is not an "ask" ?
You fucked up, twice. Even three times if we count using ChatGPT for generating walls of text that dilute your messages and only introduce confusion.
Pay 5$, restore the service and use the service, nothing more you can do.
No, mainly because my docker deployment is not working. Making me questioning my purchases is wise
the subject is cancellation not refund. so confirm that no cancellation was initiated by the instance owner and it's just a solely a ticket to ask about cancellation process?
Docker works fine for me on all my GC servers.
its your own ignorance that your application not working. VPS works.
next time try cancelling non refundable deals on ctrip and see what happens.
How hard it is to understand that GC made it clear at the time of taking your order that there will be no refunds what-so-ever?
If I was you I'd activate the service again by paying $5, then come to LET and make a post for 'service-transfer" so at least you will get some money back.
wow, nice! love shenzhen
Thank you for your advice.
Why there are so many MJJ here recently?
I'm sick of reading the same nonsense over and over again
post-black-friday buyer's regret
also there is a chance you can get some (most?) of your money back.
In the same ticket ASK them (or wait for @NDTN to confirm here) that if you restore the service for 5$ would you be able to transfer it to someone (10$ / free) - this way you could 'resell' your server for like ~50%-70%-100% (depends how good of the deal you bought) to someone and have some/most/all of your money back.
BUT FIRST ASK THEM IF THIS IS POSSIBLE.
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@NDTN as I already tagged you personal question:
Just double confirmation (-:
Can you (or someone else) take a look at #538119 and confirm to me that my server in question is really transferable and not falls under
Non-Transferable Services: Community-exclusive deals, giveaways, and free services are non-transferable.? I have a feeling it should be this, but uhmmm, support says I canYou asked. The manager said no. This isn't one of those "sometimes".
No YOU cancelled the room, they just said goodbye.
I've transferred in the past an anniversary greencloud VPS and the transfer was free (because it was my first transfer).
My whole point is that I wrote the letter asking whether I could refund when putting the cancellation request. Because the website requies you to input the reasons so you may proceed. So when the cancellation request is granted, I thought they agreed. That's why when they refused to refund, I'm very upset.
My whole point is that I wrote the letter asking whether I could refund when putting the cancellation request. Because the website requires you to input the reasons so you may proceed. So when the cancellation request is granted, I thought they agreed. That's why when they refused to refund, I'm very upset.
And everyone else's whole point is that the service was non-refundable and so it doesn't matter how nicely you ask for a refund, you won't be getting one.
I think it was OK to refuse my request in the first place. And told me that's nonrefundable however my request is. No acting like this.Without any communication letter, stopping my service and refusing the refund.
Ok - different story.
So they accepted your request?
Then they would have to accept all of it - Canclation AND request.
Just ask them to re-enable the machine.
I wrote the letter asking whether I could refund when putting the cancellation request. Because the website requies you to input the reasons so you may proceed. So when the cancellation request is granted, I thought they agreed. That's why when they refused to refund, I'm very upset.
In a word:
I think it was OK for them to refuse my request in the first place. And told me that's nonrefundable however my request is. No acting like this.Without any communication letter, stopping my service and refusing the refund.
Didn't it instantly tell you that your request went through? How could you think someone had read your text in under a second? I've cancelled servers before, I assumed nobody even reads what I write there.
The response from GC is quite simple, pay 5$ to re-enable your serivce.
Pay them $5.
Not instantly as you said. Maybe it takes like serval hours? I could not remember the exact time. But I'm quite sure it takes some time to grant my cancellation request.
Why would you assume that? You can cancel your service at any time but it doesn't automatically mean you're getting a refund.
Can I ask for refund when my servers are idle 99.9% of the time?
Because I have paid for my service. If I'm not asking for the refund. I could just put the server in idle. Why bother writing long letters and initiate the refund process?
Cancel immediately first, then try asking for refund afterwards.