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2025 Black Friday / Cyber Monday: FLASH SALE & MEGATHREAD - "The Trade War"
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Fine. You twisted my arm. :P Somehow I missed this one before, and it's perfect for making sure all the current Linux distros on the DistroWatch Torrents page have a seed... >.>
From what I can gather, it costs about £50 to register a limited company in UK, using online forms. Business names are free, with no registration required by law.
Also forgot to say - once your address is listed at Companies House, it's pretty hard to get rid of it. You can superficially do it, e.g. https://www.gov.uk/guidance/removing-your-home-address-from-the-companies-house-register but it takes a long time, is expensive and all the previously filed accounts / charges will still have your address on and not all of them can be changed.
Instead of doing something that already tested, instead you playing with fire, and now you burn your own home
I dont need the apologize, you need to apologize to other customer THAT actually pay for it and you accuse WRONGLY, they deserve that sorry
Im sorry if my word are a bit attacking, I'm just trying pointing the truth, that you or your staff trying to hide
I dont really care about how its implemented, what I care is when someone pay for it, you need to honor it, not cancelling because of your own due diligence failures
You wasted:
1. people time,
2. people money that can be allocated to buy another server, and most importantly
3. trust
Let me check the monitoring system I set up as a MJJ to see what's going on.
The video shows only one VPS. If you add three to your shopping cart, you'll find there are three VPS in the cart and get a bundle price, but you've only paid for one of them？
service cancelled? not a good idea.
Honestly, this makes no sense.
A sole trader cannot be part of a group of companies. A group is a specific legal definition, with specific legal obligations to permit assets and profits to be moved between member companies without incurring additional tax liabilities.
FWIW, I'd strongly advise you to operate as a limited company. You're opening yourself up to a whole load of personal liability as a sole trader. Look at how many new hosting providers deadpool within a couple of years. Ask yourself - if that happened, do I want to be able to walk away from it with just my reputation damaged, or do I want to lose my house as well?
Sometimes I wonder why we have any hosts here at all.
Can't believe how long this has been drawn out over $13, everyone's got their money back, who's going to give me my time back....
Wait, there’s a drama now on this thread?
Any TLDR?
ARPW Group is a Limited Company, I'd imagine any 'companies' you're running under it are considered part of your Limited Company, e.g VeloxMedia
Regardless of that part of it - even if you are a Sole Trader you're required by UK law to display your registration / the names of all individuals involved for this on your website and invoices.
VeloxMedia isn't a registered entity with CH in the UK so you're either funneling this money through a Limited Company (ARPW) or your Sole Trader entity in which case you should be displaying your Full Name on your invoices and website.
https://www.gov.uk/invoicing-and-taking-payment-from-customers/invoices-what-they-must-include
https://www.legalo.co.uk/blog/website-legal-requirements/
tldr seems to be that there was a misconfiguration and the wrong price got charged for something, apology was issued, and things seem to have been made right. don't know why it's still going on.
TLDR:
1. Someone complain about "bundle order" to be canceled
2. VeloxMedia response with accusing to "DELETE 2 OTHER VPS in the cart"
3. The guy didnt use the "DELETE 2 OTHER VPS"
4. Multiple people give proof its indeed not scrape link
5. VeloxMedia ignoring the proof, and Keep defending its a "SCRAPE LINK"
6. Some guy Send the proof again
7. VeloxMedia finally admit the dumb things that we customer do
Or from the other angle:
Someone followed an order link for 3 crappy VPS for $47. Basket contained 1 crappy VPS for $13 and they bought it.
Provider accused customer of hacking the site and then doxxed them.
Other people then tried and found that the customer was right.
Provider blamed everyone but themselves, only apologising after they realised that everybody agreed with the customer.
All this for a handful of low-spec servers sold at 1 for $13 instead of 3 for $47. Even if that wasn't the intended deal, the provider could have just honoured what was sold at almost no financial cost and no reputational cost.
Not $, but £.
I tried to condense it as far as reasonable and impartially. shrug It looked like a misconfiguration, and I concur that the handling of the situation was poor (but that's par for the course around here, and always has been). But it also sounded like everything is resolved now.
its 13.2 usd, or 10 pound sterling
The drama start when the provider accused the customer to be lie, and importantnly the line "Are you bot" is insulting
@SmokyHosts
Does this mean they are illegal?
FWIW, an example of a similar misconfiguration last year with me and Hosthatch. 10TB server priced same as 5TB for a few minutes. I thought it'd be corrected on the last page, but clicked buy just to test it (if I really wanted to scam them, I'd have gone for 3 years at an even cheaper wrong price instead of 1 year). Contacted HH immediately via DM here, ticket and posting about the mistake in thread. Only reply I got was after the sale and their usual "orders are final and can't be refunded". This year, the renewal invoice was automatically generated and the unintentional discount is still being honoured going forward.
I felt bad that I'm losing them money on a product that already has razor-thin margins, but equally I can see that it doesn't matter much in the grand scheme of things long-term. The price for 3x one year at the wrong lower price isn't all that much lower than 3 years at the correct price, so they obviously decided that honouring mistakes is better than potentially pissing off a customer (even though I was offering to pay more).
You're right, I was wrong.
W with HostHatch, its our fault, we will honor it
but here, its our fault, we blame you, fuck with the deal
I think the real drama was leak of customer info into these forums by provider.
Seems folks all forgot this.
The other issue is really a non-issue after all the apologies and refunds and what not and is not worth beating a dead horse on.
Dont worry, I still have fresh mind about this
I'm not a lawyer but probably
You can't be a sole trader under a 'group' or another company that's for sure, so money from sales is either going through a Limited Company or a Sole Tradership but it's not clear which as they leave all relevant required info about this off of the website and invoices.
That prob after the root cause of that guy complaining, Its already loud when they start to mocking the customer
Vibes right now:
I see, now all the invoice isn't lawful, does that mean its nulled?
Could be bilbobuck's for all I care.
All this badgering over a mistake, incompetence, human error. Pick whichever one makes you sleep better.
Could Velox have handled it better? Yes.
Do I think they have a right to cancel service for improperly configured products? Yes.
For each instance where a single product being ordered put the onus back on the customer, "Hey customer, we apologize but the product you have ordered is part of a bundle deal and can't be ordered individually. Would you like us to issue two additional invoices for the full bundle, or refund?" end of conversation.
Or as others have pointed out, eat the loss, disable the deal and figure out how the customer has managed to do it.
I kinda wish I was a bot actually...