Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register

Quick Links


Shells Virtual Desktop
BMail.ag - Secure Email Service
Server.net
CPLicense.net
VPS Server
Buy VPN
Vultr
VMs for AI
HostDare
ReliableSite White-Label Dedicated Hosting for Resellers
InterServer VPS
BMail.ag - Secure Email Service
Best VPN
High-Performance Bare Metal Server Solutions
Karvl.com
Server Mania Cloud Hosting
DataWagon Hosting
AlphaVPS Hosting
Evoxt.com
Clouvider
VPS Hosting with NVMe
Residential IPs in the US & 4G Mobile Proxies in EU & US with Unlimited Bandwidth
ReliableSite White-Label Dedicated Hosting for Resellers
Rabisu - Hosting Solutions
Shells Virtual Desktop

Categories

In this Discussion

Home › General
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

Kimsufi/Soyoustart/OVH Rise New Price

1…599600602604605…662

Comments

  • bingo_jakebingo_jake Member
    edited November 2025

    questions about setting up vRack. I got 2 Rise-LE servers that come with 1GB private connections, but I don't see them in the list to add them to vRack. in the API, it shows them but the vRack field is empty and the API POST to change that is disabled.

    do I need to ask them to enable that? or I am missing any steps? I created vrack private network but the list is empty.

    do I also need to activate vRack Services?

  • barbarzabarbarza Member

    You need to create a vRack first as far as I know...

    Thanked by 2bingo_jake tux
  • bingo_jakebingo_jake Member

    @barbarza said:
    You need to create a vRack first as far as I know...

    yes, I have already done that. but on the page the list of eligible servers is empty

  • allthemtingsallthemtings Member, Megathread Squad

    @bingo_jake said:

    @barbarza said:
    You need to create a vRack first as far as I know...

    yes, I have already done that. but on the page the list of eligible servers is empty

    The page is buggy at the best of times you gotta keep trying or try, it worked for me from mobile but not desktop web browser for some reason

    Thanked by 3barbarza bingo_jake tux
  • NotFoundExceptionNotFoundException Member

    @allthemtings said:

    @bingo_jake said:

    @barbarza said:
    You need to create a vRack first as far as I know...

    yes, I have already done that. but on the page the list of eligible servers is empty

    The page is buggy at the best of times you gotta keep trying or try, it worked for me from mobile but not desktop web browser for some reason

    Yea, even gets worse when you bought a IPv6 subnet for it. Spaghetti code made in France

    Thanked by 3allthemtings bingo_jake barbarza
  • proset10proset10 Member

    Has anyone tried asking to swap the HDDs SATA to SAS or to get any additional discount for SYS-LE-2?

  • kenjing789kenjing789 Member

    Is KS-LE-2 64GB worth the price of 28$ or there anything better ? I need a new server for remote development ? Budget only 35$

  • webcraftwebcraft Member

    @kenjing789 said:
    Is KS-LE-2 64GB worth the price of 28$ or there anything better ? I need a new server for remote development ? Budget only 35$

    There will always come a better deal at one or the other place but LE-2 is pretty decent for the price.

    Thanked by 1kenjing789
  • kenjing789kenjing789 Member
    edited November 2025

    @webcraft said:

    @kenjing789 said:
    Is KS-LE-2 64GB worth the price of 28$ or there anything better ? I need a new server for remote development ? Budget only 35$

    There will always come a better deal at one or the other place but LE-2 is pretty decent for the price.

    Ye, i know that. But in short timeframe Im unsure if i should grab ig or ikoula deal for S3/M2

  • tuxtux Member

    There are also some SYS models about 30 usd/month (and cheapest maybe less, due BF)

  • OhJohnOhJohn Member
    edited November 2025

    Ok. So when you do a nws speedtest on 10G servers at OVH, DDoS protection kicks in. Even on non-game line servers...

  • yongsikleeyongsiklee Member, Host Rep

    @kenjing789 said:

    @webcraft said:

    @kenjing789 said:
    Is KS-LE-2 64GB worth the price of 28$ or there anything better ? I need a new server for remote development ? Budget only 35$

    There will always come a better deal at one or the other place but LE-2 is pretty decent for the price.

    Ye, i know that. But in short timeframe Im unsure if i should grab ig or ikoula deal for S3/M2

    Ikoula deal is only for a limited time and price go up after that time. Not worth it.

    Thanked by 1Platonks
  • tfgp99tfgp99 Member

    @yongsiklee said:

    @kenjing789 said:

    @webcraft said:

    @kenjing789 said:
    Is KS-LE-2 64GB worth the price of 28$ or there anything better ? I need a new server for remote development ? Budget only 35$

    There will always come a better deal at one or the other place but LE-2 is pretty decent for the price.

    Ye, i know that. But in short timeframe Im unsure if i should grab ig or ikoula deal for S3/M2

    Ikoula deal is only for a limited time and price go up after that time. Not worth it.

    Worth if you change for a better machine, year by year

  • jcsniderjcsnider Member

    Anyone know what average OVH response time is for support tickets on plebian accounts? Haven't been shot down on NVME replacements yet.. because I haven't heard anything at all :(

  • loayloay Member

    @jcsnider said:
    Anyone know what average OVH response time is for support tickets on plebian accounts? Haven't been shot down on NVME replacements yet.. because I haven't heard anything at all :(

    Three days or never.

  • jcsniderjcsnider Member
    edited November 2025

    Has anyone tried using the disk replacement api call? Is that doomed to fail? Or does that just create another three days of silence to never?

  • OhJohnOhJohn Member
    edited November 2025

    @jcsnider opening a ticket should only get you in a queue*) where sometimes a ticket is picked up by some OVH employee that has nothing better to do at the moment.... (might be the gardener at the OVH main plex though)

    Better to start with chat, they will probably turn the chat into a ticket but that will be one that will be worked on.

    But: I don't think they will offer you to replace the SSDs with NVMes.

    *) if you are not on a paid support level...

    Thanked by 1tux
  • barbarzabarbarza Member

    @jcsnider said:
    Anyone know what average OVH response time is for support tickets on plebian accounts? Haven't been shot down on NVME replacements yet.. because I haven't heard anything at all :(

    Chat is the way to go

    Thanked by 1tux
  • jcsniderjcsnider Member

    Where is OVH school for those who are too broke to order servers 24/7 and learn the hard way? Chat > Ticket. Leave invoices lying around for days before paying in order to secure servers. Nothing makes sense!

    Thanked by 2OhJohn barbarza
  • OhJohnOhJohn Member
    edited November 2025

    @jcsnider said: Nothing makes sense!

    Welcome to OVH world.

    Thanked by 1tux
  • jcsniderjcsnider Member

    @OhJohn said:
    @jcsnider opening a ticket should only get you in a queue*) where sometimes a ticket is picked up by some OVH employee that has nothing better to do at the moment.... (might be the gardener at the OVH main plex though)

    Better to start with chat, they will probably turn the chat into a ticket but that will be one that will be worked on.

    But: I don't think they will offer you to replace the SSDs with NVMes.

    *) if you are not on a paid support level...

    @barbarza said:

    @jcsnider said:
    Anyone know what average OVH response time is for support tickets on plebian accounts? Haven't been shot down on NVME replacements yet.. because I haven't heard anything at all :(

    Chat is the way to go

    Thank you both. Chat was very quick to respond and they also created a support ticket which seemed to be prioritized. I haven't heard anything back but the server went down for a few minutes and then rebooted into rescue mode. I just logged in and found NVMEs! Sadly they reclaimed the ssds but this will be our primary workhorse for a few years.

    root@rescue12-customer-ca () ~ # lsblk
NAME    MAJ:MIN RM  SIZE RO TYPE MOUNTPOINTS
nbd0     43:0    0    0B  0 disk
nbd1     43:32   0    0B  0 disk
nbd2     43:64   0    0B  0 disk
nbd3     43:96   0    0B  0 disk
nbd4     43:128  0    0B  0 disk
nbd5     43:160  0    0B  0 disk
nbd6     43:192  0    0B  0 disk
nbd7     43:224  0    0B  0 disk
nvme1n1 259:0    0  1.7T  0 disk
nvme0n1 259:1    0  1.7T  0 disk
nbd8     43:256  0    0B  0 disk
nbd9     43:288  0    0B  0 disk
nbd10    43:320  0    0B  0 disk
nbd11    43:352  0    0B  0 disk
nbd12    43:384  0    0B  0 disk
nbd13    43:416  0    0B  0 disk
nbd14    43:448  0    0B  0 disk
nbd15    43:480  0    0B  0 disk

root@rescue12-customer-ca () ~ # ./script2.sh
=====================================================================
       NVMe Full Health Report + Raw SMART Dump
                     Tue Nov 25 12:07:13 AM UTC 2025
=====================================================================

─────────────────────────────────────────────────────────────────────
Device        : /dev/nvme0n1
─────────────────────────────────────────────────────────────────────
Serial        : S64GNN0Y817893
Model         : SAMSUNG MZQL21T9HCJR-00A07
Firmware      : GDC5A02Q
Capacity      :  1.7T

===== RAW nvme smart-log OUTPUT =====
Smart Log for NVME device:nvme0n1 namespace-id:ffffffff
critical_warning                        : 0
temperature                             : 35°C (308 Kelvin)
available_spare                         : 100%
available_spare_threshold               : 10%
percentage_used                         : 0%
endurance group critical warning summary: 0
Data Units Read                         : 125 (64.00 MB)
Data Units Written                      : 0 (0.00 B)
host_read_commands                      : 2,781
host_write_commands                     : 0
controller_busy_time                    : 0
power_cycles                            : 5
power_on_hours                          : 1
unsafe_shutdowns                        : 4
media_errors                            : 0
num_err_log_entries                     : 0
Warning Temperature Time                : 0
Critical Composite Temperature Time     : 0
Temperature Sensor 1           : 35°C (308 Kelvin)
Temperature Sensor 2           : 42°C (315 Kelvin)
Thermal Management T1 Trans Count       : 0
Thermal Management T2 Trans Count       : 0
Thermal Management T1 Total Time        : 0
Thermal Management T2 Total Time        : 0

─────────────────────────────────────────────────────────────────────

─────────────────────────────────────────────────────────────────────
Device        : /dev/nvme1n1
─────────────────────────────────────────────────────────────────────
Serial        : S64GNN0Y817915
Model         : SAMSUNG MZQL21T9HCJR-00A07
Firmware      : GDC5A02Q
Capacity      :  1.7T

===== RAW nvme smart-log OUTPUT =====
Smart Log for NVME device:nvme1n1 namespace-id:ffffffff
critical_warning                        : 0
temperature                             : 34°C (307 Kelvin)
available_spare                         : 100%
available_spare_threshold               : 10%
percentage_used                         : 0%
endurance group critical warning summary: 0
Data Units Read                         : 125 (64.00 MB)
Data Units Written                      : 0 (0.00 B)
host_read_commands                      : 2,785
host_write_commands                     : 0
controller_busy_time                    : 0
power_cycles                            : 5
power_on_hours                          : 1
unsafe_shutdowns                        : 4
media_errors                            : 0
num_err_log_entries                     : 0
Warning Temperature Time                : 0
Critical Composite Temperature Time     : 0
Temperature Sensor 1           : 34°C (307 Kelvin)
Temperature Sensor 2           : 41°C (314 Kelvin)
Thermal Management T1 Trans Count       : 0
Thermal Management T2 Trans Count       : 0
Thermal Management T1 Total Time        : 0
Thermal Management T2 Total Time        : 0

─────────────────────────────────────────────────────────────────────

=====================================================================
Report complete - Tue Nov 25 12:07:13 AM UTC 2025
=====================================================================
    Thanked by 4zakkuuno barbarza OhJohn bingo_jake
  • newbieshannewbieshan Member

    I just received a few KS-LE-C GRAs but I got standard

  • zakkuunozakkuuno Member

    @jcsnider said:

    @OhJohn said:
    @jcsnider opening a ticket should only get you in a queue*) where sometimes a ticket is picked up by some OVH employee that has nothing better to do at the moment.... (might be the gardener at the OVH main plex though)

    Better to start with chat, they will probably turn the chat into a ticket but that will be one that will be worked on.

    But: I don't think they will offer you to replace the SSDs with NVMes.

    *) if you are not on a paid support level...

    @barbarza said:

    @jcsnider said:
    Anyone know what average OVH response time is for support tickets on plebian accounts? Haven't been shot down on NVME replacements yet.. because I haven't heard anything at all :(

    Chat is the way to go

    Thank you both. Chat was very quick to respond and they also created a support ticket which seemed to be prioritized. I haven't heard anything back but the server went down for a few minutes and then rebooted into rescue mode. I just logged in and found NVMEs! Sadly they reclaimed the ssds but this will be our primary workhorse for a few years.

    root@rescue12-customer-ca () ~ # lsblk
NAME    MAJ:MIN RM  SIZE RO TYPE MOUNTPOINTS
nbd0     43:0    0    0B  0 disk
nbd1     43:32   0    0B  0 disk
nbd2     43:64   0    0B  0 disk
nbd3     43:96   0    0B  0 disk
nbd4     43:128  0    0B  0 disk
nbd5     43:160  0    0B  0 disk
nbd6     43:192  0    0B  0 disk
nbd7     43:224  0    0B  0 disk
nvme1n1 259:0    0  1.7T  0 disk
nvme0n1 259:1    0  1.7T  0 disk
nbd8     43:256  0    0B  0 disk
nbd9     43:288  0    0B  0 disk
nbd10    43:320  0    0B  0 disk
nbd11    43:352  0    0B  0 disk
nbd12    43:384  0    0B  0 disk
nbd13    43:416  0    0B  0 disk
nbd14    43:448  0    0B  0 disk
nbd15    43:480  0    0B  0 disk

root@rescue12-customer-ca () ~ # ./script2.sh
=====================================================================
       NVMe Full Health Report + Raw SMART Dump
                     Tue Nov 25 12:07:13 AM UTC 2025
=====================================================================

─────────────────────────────────────────────────────────────────────
Device        : /dev/nvme0n1
─────────────────────────────────────────────────────────────────────
Serial        : S64GNN0Y817893
Model         : SAMSUNG MZQL21T9HCJR-00A07
Firmware      : GDC5A02Q
Capacity      :  1.7T

===== RAW nvme smart-log OUTPUT =====
Smart Log for NVME device:nvme0n1 namespace-id:ffffffff
critical_warning                        : 0
temperature                             : 35°C (308 Kelvin)
available_spare                         : 100%
available_spare_threshold               : 10%
percentage_used                         : 0%
endurance group critical warning summary: 0
Data Units Read                         : 125 (64.00 MB)
Data Units Written                      : 0 (0.00 B)
host_read_commands                      : 2,781
host_write_commands                     : 0
controller_busy_time                    : 0
power_cycles                            : 5
power_on_hours                          : 1
unsafe_shutdowns                        : 4
media_errors                            : 0
num_err_log_entries                     : 0
Warning Temperature Time                : 0
Critical Composite Temperature Time     : 0
Temperature Sensor 1           : 35°C (308 Kelvin)
Temperature Sensor 2           : 42°C (315 Kelvin)
Thermal Management T1 Trans Count       : 0
Thermal Management T2 Trans Count       : 0
Thermal Management T1 Total Time        : 0
Thermal Management T2 Total Time        : 0

─────────────────────────────────────────────────────────────────────

─────────────────────────────────────────────────────────────────────
Device        : /dev/nvme1n1
─────────────────────────────────────────────────────────────────────
Serial        : S64GNN0Y817915
Model         : SAMSUNG MZQL21T9HCJR-00A07
Firmware      : GDC5A02Q
Capacity      :  1.7T

===== RAW nvme smart-log OUTPUT =====
Smart Log for NVME device:nvme1n1 namespace-id:ffffffff
critical_warning                        : 0
temperature                             : 34°C (307 Kelvin)
available_spare                         : 100%
available_spare_threshold               : 10%
percentage_used                         : 0%
endurance group critical warning summary: 0
Data Units Read                         : 125 (64.00 MB)
Data Units Written                      : 0 (0.00 B)
host_read_commands                      : 2,785
host_write_commands                     : 0
controller_busy_time                    : 0
power_cycles                            : 5
power_on_hours                          : 1
unsafe_shutdowns                        : 4
media_errors                            : 0
num_err_log_entries                     : 0
Warning Temperature Time                : 0
Critical Composite Temperature Time     : 0
Temperature Sensor 1           : 34°C (307 Kelvin)
Temperature Sensor 2           : 41°C (314 Kelvin)
Thermal Management T1 Trans Count       : 0
Thermal Management T2 Trans Count       : 0
Thermal Management T1 Total Time        : 0
Thermal Management T2 Total Time        : 0

─────────────────────────────────────────────────────────────────────

=====================================================================
Report complete - Tue Nov 25 12:07:13 AM UTC 2025
=====================================================================

    You got brand new drives!!!

    Thanked by 1jcsnider
  • barbarzabarbarza Member

    @jcsnider said:

    @OhJohn said:
    @jcsnider opening a ticket should only get you in a queue*) where sometimes a ticket is picked up by some OVH employee that has nothing better to do at the moment.... (might be the gardener at the OVH main plex though)

    Better to start with chat, they will probably turn the chat into a ticket but that will be one that will be worked on.

    But: I don't think they will offer you to replace the SSDs with NVMes.

    *) if you are not on a paid support level...

    @barbarza said:

    @jcsnider said:
    Anyone know what average OVH response time is for support tickets on plebian accounts? Haven't been shot down on NVME replacements yet.. because I haven't heard anything at all :(

    Chat is the way to go

    Thank you both. Chat was very quick to respond and they also created a support ticket which seemed to be prioritized. I haven't heard anything back but the server went down for a few minutes and then rebooted into rescue mode. I just logged in and found NVMEs! Sadly they reclaimed the ssds but this will be our primary workhorse for a few years.

    root@rescue12-customer-ca () ~ # lsblk
NAME    MAJ:MIN RM  SIZE RO TYPE MOUNTPOINTS
nbd0     43:0    0    0B  0 disk
nbd1     43:32   0    0B  0 disk
nbd2     43:64   0    0B  0 disk
nbd3     43:96   0    0B  0 disk
nbd4     43:128  0    0B  0 disk
nbd5     43:160  0    0B  0 disk
nbd6     43:192  0    0B  0 disk
nbd7     43:224  0    0B  0 disk
nvme1n1 259:0    0  1.7T  0 disk
nvme0n1 259:1    0  1.7T  0 disk
nbd8     43:256  0    0B  0 disk
nbd9     43:288  0    0B  0 disk
nbd10    43:320  0    0B  0 disk
nbd11    43:352  0    0B  0 disk
nbd12    43:384  0    0B  0 disk
nbd13    43:416  0    0B  0 disk
nbd14    43:448  0    0B  0 disk
nbd15    43:480  0    0B  0 disk

root@rescue12-customer-ca () ~ # ./script2.sh
=====================================================================
       NVMe Full Health Report + Raw SMART Dump
                     Tue Nov 25 12:07:13 AM UTC 2025
=====================================================================

─────────────────────────────────────────────────────────────────────
Device        : /dev/nvme0n1
─────────────────────────────────────────────────────────────────────
Serial        : S64GNN0Y817893
Model         : SAMSUNG MZQL21T9HCJR-00A07
Firmware      : GDC5A02Q
Capacity      :  1.7T

===== RAW nvme smart-log OUTPUT =====
Smart Log for NVME device:nvme0n1 namespace-id:ffffffff
critical_warning                        : 0
temperature                             : 35°C (308 Kelvin)
available_spare                         : 100%
available_spare_threshold               : 10%
percentage_used                         : 0%
endurance group critical warning summary: 0
Data Units Read                         : 125 (64.00 MB)
Data Units Written                      : 0 (0.00 B)
host_read_commands                      : 2,781
host_write_commands                     : 0
controller_busy_time                    : 0
power_cycles                            : 5
power_on_hours                          : 1
unsafe_shutdowns                        : 4
media_errors                            : 0
num_err_log_entries                     : 0
Warning Temperature Time                : 0
Critical Composite Temperature Time     : 0
Temperature Sensor 1           : 35°C (308 Kelvin)
Temperature Sensor 2           : 42°C (315 Kelvin)
Thermal Management T1 Trans Count       : 0
Thermal Management T2 Trans Count       : 0
Thermal Management T1 Total Time        : 0
Thermal Management T2 Total Time        : 0

─────────────────────────────────────────────────────────────────────

─────────────────────────────────────────────────────────────────────
Device        : /dev/nvme1n1
─────────────────────────────────────────────────────────────────────
Serial        : S64GNN0Y817915
Model         : SAMSUNG MZQL21T9HCJR-00A07
Firmware      : GDC5A02Q
Capacity      :  1.7T

===== RAW nvme smart-log OUTPUT =====
Smart Log for NVME device:nvme1n1 namespace-id:ffffffff
critical_warning                        : 0
temperature                             : 34°C (307 Kelvin)
available_spare                         : 100%
available_spare_threshold               : 10%
percentage_used                         : 0%
endurance group critical warning summary: 0
Data Units Read                         : 125 (64.00 MB)
Data Units Written                      : 0 (0.00 B)
host_read_commands                      : 2,785
host_write_commands                     : 0
controller_busy_time                    : 0
power_cycles                            : 5
power_on_hours                          : 1
unsafe_shutdowns                        : 4
media_errors                            : 0
num_err_log_entries                     : 0
Warning Temperature Time                : 0
Critical Composite Temperature Time     : 0
Temperature Sensor 1           : 34°C (307 Kelvin)
Temperature Sensor 2           : 41°C (314 Kelvin)
Thermal Management T1 Trans Count       : 0
Thermal Management T2 Trans Count       : 0
Thermal Management T1 Total Time        : 0
Thermal Management T2 Total Time        : 0

─────────────────────────────────────────────────────────────────────

=====================================================================
Report complete - Tue Nov 25 12:07:13 AM UTC 2025
=====================================================================

    Nice! Enjoy it!

  • Hitori0221Hitori0221 Member

    Shiny PM9A3s, noice!

  • bingo_jakebingo_jake Member

    @jcsnider said:

    @OhJohn said:
    @jcsnider opening a ticket should only get you in a queue*) where sometimes a ticket is picked up by some OVH employee that has nothing better to do at the moment.... (might be the gardener at the OVH main plex though)

    Better to start with chat, they will probably turn the chat into a ticket but that will be one that will be worked on.

    But: I don't think they will offer you to replace the SSDs with NVMes.

    *) if you are not on a paid support level...

    @barbarza said:

    @jcsnider said:
    Anyone know what average OVH response time is for support tickets on plebian accounts? Haven't been shot down on NVME replacements yet.. because I haven't heard anything at all :(

    Chat is the way to go

    Thank you both. Chat was very quick to respond and they also created a support ticket which seemed to be prioritized. I haven't heard anything back but the server went down for a few minutes and then rebooted into rescue mode. I just logged in and found NVMEs! Sadly they reclaimed the ssds but this will be our primary workhorse for a few years.

    what DC? bhs?

    what options did you use for chat?

    Thanked by 1OhJohn
  • OhJohnOhJohn Member

    @jcsnider we really need you as a teacher in OVH school on how you did the chat->to ticket->to disk change procedure in OVH CA for your BHS server. I've tried that exam and failed last week. So before I go in for a rerun on that exam, it would be lovely to know what you asked in chat/ticket and whom did you chat with?

  • jcsniderjcsnider Member

    @OhJohn and @bingo_jake

    I initiated via the live chat bubble that is available during business hours in the control panel. My approach to dealing with any customer support is to always be super kind. Here is the transcript with identifiable info removed:

    From: OVHcloud Support
    (4:40:50 PM) *** Visitor joined the chat ***
    (4:40:50 PM) Visitor : Wondering if it would be possible to request disk replacement on [server identifier]? The server was delivered with 4tb SSDs instead of 2tb NVMEs as advertised. Would really like to keep the server if we can get it to advertised spec.
    (4:42:37 PM) Support: One moment while I check on this server
    (4:42:47 PM) Me: Thank you sir. Hope you're doing well today ^^
    (4:43:01 PM) Support: Do you have a lsblk or a screenshot of dd -h I can show the datacenter?
    (4:43:25 PM) Support: & I'm doing alright thanks for asking! Looking forward to thanksgiving
    (4:43:32 PM) Me: If you can bare with me for 2 mins I will get that for you.
    (4:43:44 PM) Support: sure, no rush
    (4:44:39 PM) Me uploaded: lsblk.png
    Type: image/png
    Size: 20915
    (4:45:05 PM) Me: There you go. We haven't done anything to the server yet. There's no data to be concerned about. The techs can go to down if they're willing.
    (4:45:55 PM) Me: Or we're also fine with just a different unit if you have one thats to spec. Pretty flexible. The deal you all have advertised on these were really compelling.
    (4:45:56 PM) Support: In that case will you authorize the datacenter to pull it immediately to see what happened?
    (4:46:04 PM) Support: If so, I'll schedule that now
    (4:46:10 PM) Me: Yeah they can have it all night.
    (4:50:10 PM) Support: Alright, I've scheduled the intervention as soon as someone at the DC is available
    (4:50:28 PM) Support: You'll get some automated tickets when the intervention starts, and when its concluded + technician notes
    (4:50:36 PM) Me: I really appreciate it. Thank you so much!
    (4:50:43 PM) Support: Happy to help, have a good afternoon
    (4:50:56 PM) Me: Enjoy your Thanksgiving. I hope you get some time off :D
    (4:51:04 PM) *** Me left the chat ***

    Thanked by 8barbarza OhJohn loay satorik bingo_jake offf imok Peppery9
  • barbarzabarbarza Member

    @jcsnider said:
    @OhJohn and @bingo_jake

    I initiated via the live chat bubble that is available during business hours in the control panel. My approach to dealing with any customer support is to always be super kind. Here is the transcript with identifiable info removed:

    From: OVHcloud Support
    (4:40:50 PM) *** Visitor joined the chat ***
    (4:40:50 PM) Visitor : Wondering if it would be possible to request disk replacement on [server identifier]? The server was delivered with 4tb SSDs instead of 2tb NVMEs as advertised. Would really like to keep the server if we can get it to advertised spec.
    (4:42:37 PM) Support: One moment while I check on this server
    (4:42:47 PM) Me: Thank you sir. Hope you're doing well today ^^
    (4:43:01 PM) Support: Do you have a lsblk or a screenshot of dd -h I can show the datacenter?
    (4:43:25 PM) Support: & I'm doing alright thanks for asking! Looking forward to thanksgiving
    (4:43:32 PM) Me: If you can bare with me for 2 mins I will get that for you.
    (4:43:44 PM) Support: sure, no rush
    (4:44:39 PM) Me uploaded: lsblk.png
    Type: image/png
    Size: 20915
    (4:45:05 PM) Me: There you go. We haven't done anything to the server yet. There's no data to be concerned about. The techs can go to down if they're willing.
    (4:45:55 PM) Me: Or we're also fine with just a different unit if you have one thats to spec. Pretty flexible. The deal you all have advertised on these were really compelling.
    (4:45:56 PM) Support: In that case will you authorize the datacenter to pull it immediately to see what happened?
    (4:46:04 PM) Support: If so, I'll schedule that now
    (4:46:10 PM) Me: Yeah they can have it all night.
    (4:50:10 PM) Support: Alright, I've scheduled the intervention as soon as someone at the DC is available
    (4:50:28 PM) Support: You'll get some automated tickets when the intervention starts, and when its concluded + technician notes
    (4:50:36 PM) Me: I really appreciate it. Thank you so much!
    (4:50:43 PM) Support: Happy to help, have a good afternoon
    (4:50:56 PM) Me: Enjoy your Thanksgiving. I hope you get some time off :D
    (4:51:04 PM) *** Me left the chat ***

    Masterclass in dealing with support. Good going @jcsnider !

    Thanked by 4jcsnider OhJohn imok Peppery9
  • jcsniderjcsnider Member

    @barbarza said:

    @jcsnider said:
    @OhJohn and @bingo_jake

    I initiated via the live chat bubble that is available during business hours in the control panel. My approach to dealing with any customer support is to always be super kind. Here is the transcript with identifiable info removed:

    From: OVHcloud Support
    (4:40:50 PM) *** Visitor joined the chat ***
    (4:40:50 PM) Visitor : Wondering if it would be possible to request disk replacement on [server identifier]? The server was delivered with 4tb SSDs instead of 2tb NVMEs as advertised. Would really like to keep the server if we can get it to advertised spec.
    (4:42:37 PM) Support: One moment while I check on this server
    (4:42:47 PM) Me: Thank you sir. Hope you're doing well today ^^
    (4:43:01 PM) Support: Do you have a lsblk or a screenshot of dd -h I can show the datacenter?
    (4:43:25 PM) Support: & I'm doing alright thanks for asking! Looking forward to thanksgiving
    (4:43:32 PM) Me: If you can bare with me for 2 mins I will get that for you.
    (4:43:44 PM) Support: sure, no rush
    (4:44:39 PM) Me uploaded: lsblk.png
    Type: image/png
    Size: 20915
    (4:45:05 PM) Me: There you go. We haven't done anything to the server yet. There's no data to be concerned about. The techs can go to down if they're willing.
    (4:45:55 PM) Me: Or we're also fine with just a different unit if you have one thats to spec. Pretty flexible. The deal you all have advertised on these were really compelling.
    (4:45:56 PM) Support: In that case will you authorize the datacenter to pull it immediately to see what happened?
    (4:46:04 PM) Support: If so, I'll schedule that now
    (4:46:10 PM) Me: Yeah they can have it all night.
    (4:50:10 PM) Support: Alright, I've scheduled the intervention as soon as someone at the DC is available
    (4:50:28 PM) Support: You'll get some automated tickets when the intervention starts, and when its concluded + technician notes
    (4:50:36 PM) Me: I really appreciate it. Thank you so much!
    (4:50:43 PM) Support: Happy to help, have a good afternoon
    (4:50:56 PM) Me: Enjoy your Thanksgiving. I hope you get some time off :D
    (4:51:04 PM) *** Me left the chat ***

    Masterclass in dealing with support. Good going @jcsnider !

    More likely than not I just won the support rep lottery... but regardless of the reason I'll take whatever wins I can get ^^

    Thanked by 2OhJohn barbarza
Sign In or Register to comment.