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Damn, I missed the Thanksgiving stuff while contacting OVH support last week. That was the bad mistake I did. (Even with no Thanksgiving last week). Always sth. to learn in OVH world.
Also: isn't that Canadian support and don't they have Thanksgiving earlier then the US?
This was a US account but the server was in BHS. Not sure where the support rep was located.
Got my KS-STOR today with 10g down, 500 mbit up and no other surprises. But 10g down is nice either way
Ah, ok, OVH US. That is a totally different league there than OVH EU or CA.
(but you are paying 6 dollars more per month)
Now since school is in session. Can you all teach me what the policy/procedure is for server returns? Suddenly I have a RISE-LE-3 that I don't need which had a $100 setup fee + $100 fee for this month. Any chance that they will restock it and provide a credit or something?
Don't know on OVH US. In EU, if you are a private (non-business) consumer, you can step down from the order in the first 14 days and get the paid money refunded (and have to return the server). Won't work if you are a business.
Problem is: as far as I know you cannot do server transfers on OVH US as you can do on OVH CA or EU. So this is probably also a blocked road.
Plus: I think OVH US also has a 30 days cancellation notice policy on server rentals, which is not the case on OVH CA or EU.
If you did order the Rise-LE-3 after you ordered the Rise-LE-4 and before you had the wrong disk on the -LE-4 swapped, you might talk them into refunding your LE-3 as you just ordered that one because the -4 was not delivered per spec and stock was running low.
With your skills*), you might get this settled as well with OVH US support.
*) don't forget about holidays or first snow or whatever to get a human touch in there.
After 24 hours my RISE-LE-4 is finally in intervention.... wonder if they're giving me some nice 7.68TB NVMes
Did you bound with the agent and wish them a happy christmas?
no i said if u dont give me nice ssds i will shove a stale baguette ** **** ****
Great we'll be able to compare the results of both approaches.
they like it harsh from my experience
Sending lucky vibes your way
Science!
Alright all. Time to get creative. How do I get them to throw some 2tb NVMEs into my perfectly good baguettes?
Script to read/write until the drives die? But then they'll probably replace with same size disks...
This is why we cannot have nice things
Nah, not about to destroy property for it lol.
Plus I'd imagine that they wipe the disks and catalog smart info before delivery.. it wouldn't be hard at all to figure out what's going on.
Ideally looking for something outside the box that is still ethically and morally sound.
Keeping the server with working disks in raid and enjoy the low price.
People that are complaining.. I don't think you can find any offers like that.
What location?
I cannot even start the Live Chat from https://ca.ovh.com:
Secure Connection Failed
An error occurred during a connection to chat.ovh.com. PR_END_OF_FILE_ERROR
Error code: PR_END_OF_FILE_ERROR
OVH casually upgrades KS-STOR and other KS servers? Is there a list of possible configs?
Still waiting on my KS-Stor in GRA, still hoping for a lottery 🥺
KS-LE-5 in WAW delivered exactly stock. I guess i will pay another one in a week.
ChatGPT (rewritten) version: LOL
Hi there,
I’ve just received my server ([identifier]), but it was delivered with 4 TB SSDs, while the order listed 2 TB NVMe drives. I really appreciate the deal you offer, and I’d like to keep the server if we can get it to the advertised spec.
Would it be possible to swap the drives for the correct NVMe configuration, or alternatively, move me to a unit that matches the specs? I’m happy to provide any verification you need—attaching the lsblk output here.
The server hasn’t been used yet and contains no data, so the datacenter technicians can proceed as necessary. Please let me know if you need any further info or authorization for the intervention.
Thank you for your help! I appreciate your time and look forward to resolving this so I can keep this great server.
Hope you’re having a wonderful day!
did they change the short expire date on orders?
i have had to give ovh a mouldy baguette...
5 hours later still offline and locked in intervention
mouldy baguette worked... its now got 2x 1.92TB NVMes in it
Yeah I told Octave that "if u dont give me nice ssds i will shove a stale baguette ** **** ****" was actually quite nice coming from @TomasSystems, he said he'll do something since there was an effort.