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@seflow
Is there a huge bug in the control panel? For example, when I create a VPS, it is billed on a 30-day cycle, which is correct. But when I delete it a few hours later to release the resources, I am still charged for the full 30 days?
SeFlow Global Cloud includes Cloud VPS with monthly billing, and Cloud Server with monthly or hourly billing, depending on your choice.
If you choose monthly billing, when you create a virtual machine you are charged for one month, and the following month you are charged again for another month.
If you create a virtual machine and destroy it after a few hours, you are still charged for the full month because the plan is monthly.
If you want to create virtual machines for only a few hours and then remove them while paying only for the time used, you can choose Cloud Server with hourly billing. In that case, if you create a virtual machine and destroy it after three hours, you are charged only for those three hours.
Hi sir, I don't mean to offend you, but isn't there even a prominent warning for this kind of thing? I mean, when deleting resources—it's late 2025 now, shouldn't we be more user-friendly?
send him a dick pic
I understand your point very well. I have informed the product manager of the business line about what you reported. Every customer’s feedback is important for our continuous improvement. I have also received approval to recredit the amount of the deleted virtual machine.
Please open a ticket indicating that, as agreed with Sabrina, you request the recredit for the virtual machine that was deleted by mistake. Include the product name and the model name so the team can identify it, perform the necessary checks, and proceed with the recredit.
We await your ticket to proceed as agreed. Thank you for your feedback.
With an ID, of course
you know what else is massive?
No problem, thank you. But if I may add, many IDC providers usually reward IDs that offer correct suggestions with credits or points to encourage more users to help improve various details. Of course, I still want to thank you for your diligence and responsibility!
@seflow
Ticket Created #026565
Thank you for your generous to customers and your prompt follow-up on this matter.
@seflow Maybe I don't get it, but I was responding to your offer of a 1core VPS @ around $2 month. I done all the proof stuff, and I am looking at an empty dashboard. If what I really signed up for is a credit, and now I have to take from here, that is good. But, how I get what that VPS. Again, maybe I am don't get it, but I don't find your panel very user friendly. Please advise.
You can login to vps via ssh (ssh [email protected])
On the order page it is written:
Order Terms
I have read and agree to the Terms of Service
Ho letto ed approvo espressamente le seguenti clausole specifiche inerenti alle Condizioni di fornitura dei Servizi Data Center
Think this is against EU law, you should be align that every English text is really English, most people on the world don't read or speak Italian.
Also the linked content is on Italian:
https://www.seflow.net/wp-content/uploads/2024/11/Seflow_clausole_vessatorie.pdf
Still not able to register.
They are clearly targeting english speaking customers so the terms should be in english.
If you didn't notice there's a link above that one stating in english "I have read and agree to the Terms of Service"; But the link points to a 33 pages long text in italian laguage.
I guess you can always pay 1000 euros or more to get it translated so you get 50 euros credit. Since they reached "500 orders with free credits". Why do business with a company who thinks it's reasonable to expect their customers to pay half milion euros for translations so they save 1000; Not to mention you potentially "have to" dance like a monkey flashing your id card, i'm sure your data is safe in the hands of a company who can't afford 1000 euros to have it's TOS translated.
If you are having difficulties using the control panels, you can open a ticket directly from your customer area and the team will guide you through the process. In the meantime, here are two links that explain the purpose of the portals and how to access them.
Understanding portal
https://my.seflow.net/knowledgebase/4793/Understanding-the-portals-and-panel-access.html
How to login
https://my.seflow.net/knowledgebase/4795/How-to-Access-the-SeFlow-Global-Cloud-Portals.html
@mp11 @maxxxxx I confirm that I am able to reproduce the issue you reported. I have forwarded it to the development team. They will review it tomorrow morning and will open an internal case with the UX team to apply the necessary corrections to link to right link.
Thank you
free credit only 30 days?
Gentlemen, don't waste your time here, seflow set a very strict and unreasonable policy, you can not get this offer. seflow flagged all the offer orders as fraud by default, you must send your ID to them. Actually it's kind of policy collecting IDs and reducing the amount of offers delivery
Sorry you couldn't get the offer. No problems here, and I'm happy to evaluate the service with the credits.
@seflow
I apologize for having to disturb you again, but the account manager has completely botched the restoration of the credit points! I'm utterly embarrassed! When I checked the restored balance, I found that the long-term valid balance had been carelessly changed to a validity period of only 30 days. Oh my God, I can't believe it! Especially while I've been actively promoting your exceptional services, the account manager turned out to be so negligent!
Hey @seflow , not sure if this is just a classic case of loss in translation, but whoever maintains your English text on your admin panel might want to have a look at the dashboard text "Credit available for over 30 days" since it seems a few people only notice the "30 days" and not the word "over" which can be confusing. Some may not be patient to wait a day or two, to notice that number not decreasing. That's my feedback on your new cloud service so far, and the vps OS install and control have been smooth.
@Dudwen821 I do not believe it is fair to make such assumptions after you received free credit, mistakenly deleted your virtual machine, and had the credit restored without any issue. Making strong statements toward a manager who simply carried out his work appears excessive.
If you review this discussion, you will see multiple confirmations that the credit is not expiring within 30 days. I confirm that in your case there is no 30 day limit on the use of the credit. The manager did not modify any of the parameters you mentioned. He only restored the credit as a courtesy.
@jon617 Thank you for your message. This is not a translation issue. It is related to the logic with which that part of the module was originally designed. Our product manager, who has been following this discussion, has already identified the problem and a development task has been opened to adjust the module.
The initial idea was the following. If you are above 30 days, the system shows the “over 30 days” message to preserve consistency with the monthly billing logic. Only when you are below 30 days does the counter start decreasing. We have seen that this approach creates confusion, so it will be updated. The new behavior will display the exact number of days when below 30 days, and “over 30 days” when equal to or above that threshold.
This change requires a code update, not just a translation adjustment, so it will take a few days for the developers to take charge of the task, implement the fix, and release it.
I have two questions as panel is confusing.
Are we billed hourly? Suppose I create vps and destroy it after 24 hours - I will be billed for 24 hours right?
The credit handling depends on the service you selected and on the billing method applied. Cloud VPS use monthly billing. If the service is cancelled after 24 hours, the full monthly credit is lost. A Cloud Server works differently. If you choose hourly billing, you will be charged only for the hours of actual usage.
For full details, you can review the following guide
If choose their cloud server (not regular vps), it comes with hourly billing.
GLWS
GLWS
Over means more than 30 days however I don't understand why they can't make the calculation more clear and write full amount of days. CLearly the customers are getting confused by this display logic.
Anyway, here are YABS for the two lowest priced services:
IT1 location
CZ location
Clausole vessatorie = Nothing good
Hello,
The dev task has been closed and the credit projection box has been improved.
@Carlin0 The mandatory clauses must be accepted during the ordering process of a service. They are required by current regulations and are necessary for the contractual validity.
asking for ID selfies, ridiculous, you got my answer, fck it!!!!
typical unusable itaki provider