All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
ColoCrossing wil take your VPS hostage! Careful this Black Friday!!!
Ok so I had an open invoice with ColoCrossing to renovate a service and I paid using paypal.
After paying I noticed the invoice still appeared as UNPAID so I opened a support ticket and asked them to check it.
This was on 11/09/2025. Same day I got a response saying:
Daniel,
Thank you for reaching out to us. We value your business and appreciate the opportunity to assist you with your billing-related inquiry.
I would like to inform you that your support ticket has been successfully forwarded to our dedicated Billing Department. They are well-equipped to address your billing concerns and will respond during our normal business hours in the USA. Our Billing Team is committed to providing you with accurate and timely information regarding your inquiry. Whether you have questions about invoices, payment methods, or any other billing-related matter, they are here to assist you.
Thank you.
Molly,
Colocrossing Cloud.
So I waited... On 11/12/2025 I got back to them asking why the invoice was still on HOLD...
Nothing...
Today I updated the ticket again and it was changed to ON HOLD without any update from ColoCrossing. So I went to paypal and asked for a refund... I do not want to renew a service with a company that can't even reply to me after a week.
I go through the process with paypal... MINUTES LATER my service get disabled (it is still on term, until the 28) and the ticket was immediately updated with what I took as a blatant threat:
I see that you charged back. Shall we cancel the VPS?
Of course, this time the message has no signature... apparently whoever is threatening customers is not brave enough to sign with their name.
Comments
UPDATE:
Server is back online after a brief outage
Just so you know
CHARGEBACK IS NOT REFUND
End of story.
Introducing charge back functions.
True. Chargeback is not a refund.
Nope. Customer waited for refund 7 days according to their statement being put on hold for 7 days, and yet ColoCrossing managed to identify the chargeback in minutes.
Congratulations @bermudi - you've been colocrossed, but don't expect too much compassion because ColoCrossing has a special status around here.
Tl; Dr: ColoCrossing refunded the customer after Paypal chargeback due to waiting 7 days for a request.
I see... I'm to blame huh?? how long am I supposed to wait if there is absolutely no response? Not even a "we're on it." ? Am I supposed to wait until I loose my service because they haven't bothered updating the invoice as paid? WTF!
The fact that the ticket was updated MINUTES after I went over the process with PayPal says everything imho... they CAN respond, they just didn't want to... and the fact that my service was suspended as payback when it is still on term says a lot more! they will threaten you with your data even when they are not responding to me giving them more money
Ok yes I do agree it can be resolved faster / better, but it is not rare for things to take a while to happen. My refund with Amazon for instance took 2 weeks to process but I am perfectly fine with that. Every chargeback costs something to the provider and it shouldn't be a function to be misused.
If I were to run a company I would certainly put PayPal dispute email as high priority and check what happened in details, it wouldn't be hard to understand that they can identify chargeback in minutes.
I know a lot of people have this hate for ColoCrossing, but I would say the same thing if the above happened to any provider as well.
Dude, you are right, but snap out of it. You're not allowed to talk badly about ColoCrossing on a forum that has an admin partner with ColoCrossing. You got your paypal refund, now deal with it and move on.
Well take it whatever the way you wish, but to me I have relatively high tolerance on customer service for some reasons, maybe because I know the pain of handling with customers.
The service still works perfectly fine before the chargeback since the service expiry date is in another 2 weeks time, so I am not very sure what's the problem here. If this is posted in AITA then this is ESH.
Chargeback shouldn't be misused and you should try to communicate with the provider first and if there's no resolution after a reasonable timeframe (to me that's a week) then only you raise it to PayPal.
@default Here let me link you a completely valid complain and I don't see you comment a single thing: https://lowendtalk.com/discussion/211521/has-anyone-seen-the-following-server-from-terabit-io-scam#latest
Anyway I am out - don't want to spend my weekend arguing with people I thought I can trust like @default
Hi @FAT32
Do you work for CC?
I take responsibility and I apologize. Your PayPal payment did not post to the invoice on our side. The ticket was flagged to me while I was out on vacation this week and I returned this morning. The status change on the ticket was handled wrong and I understand your frustration.
My message was not meant as a threat. When a chargeback hits, the invoice stays unpaid. I wanted to understand how you wanted to move forward. If the refund stayed in place, the service would stay unpaid, or you could remove the dispute and we would restore everything. That was the context.
I am still reviewing what went wrong with PayPal. I issued a full refund to your PayPal account. Again I'm very sorry for the situation.
Thanks for the clarification and processing the refund, I appreciate you taking responsibility and looking into what went wrong with PayPal.
Just to reiterate my main concern: the dispute was only for the renewal, while the current term is paid until Nov 28. Suspending the VPS today felt unwarranted and, from my side, a bit retaliatory.
Thank you for the follow up. You are right about the dates and the service is paid through Nov 28.
The suspension tied back to the dispute because the renewal invoice still showed as unpaid on our side. I should have checked the dates before taking that step. We do not often see disputes filed when the due date is still about fourteen days out. Once noticed the VM was unsuspended.
Your VPS is active now and will stay active through the paid term. If you need anything, let me know.
I did not even open that thread. I shall read it
Do as you may. Please don't trust me though - I'm just some random guy on internet. I for sure don't trust you since you officially announced that you would stop organising megathreads on LET, yet here you are not only breaking your own official decision, but also accepting to be bought for defending ColoCrossing. I guess money can buy anyone these days - so please (for the love of anything) don't you ever dare trust me. Sometimes I don't even know myself - therefore I'm not able to reach the philosophy of Socrates in understanding others.
Back on topic: thanks for helping the customer @Ernie - if only things would go this fast over support CC tickets.
Nope
I mean if you guys want to know the full story: Jon didnt responded to my official request for partnership, ghosted me for many months, and I dont feel appreciated hence I want to leave.
Lately he approached me again and revisit to my partnership request (again very slow in respond), hence I am back.
In fact my original request only asked for partial ownership of LET with no money involved, one reason being I don't want LET to only owned by Colocrossing related people. I am not sure that counts as "money can buy anything" or not, but since Jon is still taking time to consider we do a one-off contract for BF with just cash while he considers it.
I am too used to this community that I really hope to bring it to the next level, as you guys know I like to build a lot of stuff and I have lots of ideas, but without any form of partnership I am just building something for others and one day if it conflicts with their business the next second you know I will be gone.
I know there's definitely people who hate me around here but if this is a lost cause then I might as well not trying.
That's not of my business, but I think it smells like need to provide a little compensation for client nerves. Because the problem was on your (or paypal) side, then you didn't answer for the week them and finally you stopped his service while it still was paid. 3 of 3, you fail on every step in this case. But! The LET magic is works, the client got the explanations.
I believe you need to review you support system, the workers on vacation shouldn't get any tickets.
Now that @Ernie is back, I guess the problem of CC will be solved soon as I’ve contacted him many times through ticket system and he usually replied in minutes, he is a nice guys, of course Chris is too.
I do hope you can stay with us and push it to the next level and we all know how much you love LET, Jon will bring you good news!
Thank you for being so open. We like having you around here.
Colo Billing Staff got tied into an electric chair, everytime a refund open, they got zapped periodic so that why they insta resolve your issue
I want you to know that you are not only appreciated, you add more value than @jbiloh recent ventures.
I am going to be very critical and say without any remorse, Jon needs to hand over the keys to someone who not only gives a fuck about the community, the hosts, can see a vision and actually do it.
That person is you.
It's only a lost cause if someone higher just decides to pack it all in and snap their fingers to disappear.
A community driven forum in the hands of a corporate entity that just can't stop fucking it up is not something I see as healthy.
I'm not trying to speak for @FAT32 , but I don't think that would be something he would be interested in doing at the current time. I could be completely wrong, but from current discussion threads, he is probably looking to focus on other things in his life outside of this forum. He is very well respected as an Admin here, and I think most would agree he has done a fantastic job at that.
I could be wrong...
This forum is more than a one man job, you're right. There would be others I could personally agree should assist. Jon isn't one of those however, and FAT32 does more than they honestly should and that's the point. If they want to go all in, then I support it.
To be fair, there is probably a lot that @JeanBileaux does behind the scenes for this forum. Just because he isn't engaging in every discussion, doesn't mean he isn't putting in work.
Many providers now have it automated, a payment reversal happens it will instantly suspend all services.
Isn't that a good way to cause yourself trouble? Or is refunding the now-suspended paid services also automated?
No dog in this fight, just curious.
I don't agree with the time frame they took to reply, that will cause issues but in general if you have a customer who for example pays for a year service and after a few months without any notice create a dispute or paid on a stolen card and the system if alerted even early hours of the morning this payment is being revered or held because of a dispute its better to have that service suspended instantly from a providers view until the issues can be reviewed, as if it was a stolen card that server could be used for anything and if you make contact first to ask why they reverse the payment, they know the game is up and could wipe that server, losing possible evidence that maybe needed later should it become serious, that server may hold login logs, possible syncing data to another server.