ColoCrossing wil take your VPS hostage! Careful this Black Friday!!!

zed

@xHosts said:

@zed said:

@xHosts said:
Many providers now have it automated, a payment reversal happens it will instantly suspend all services.

Isn't that a good way to cause yourself trouble? Or is refunding the now-suspended paid services also automated?

No dog in this fight, just curious.

I don't agree with the time frame they took to reply, that will cause issues but in general if you have a customer who for example pays for a year service and after a few months without any notice create a dispute or paid on a stolen card and the system if alerted even early hours of the morning this payment is being revered or held because of a dispute its better to have that service suspended instantly from a providers view until the issues can be reviewed, as if it was a stolen card that server could be used for anything and if you make contact first to ask why they reverse the payment, they know the game is up and could wipe that server, losing possible evidence that maybe needed later should it become serious, that server may hold login logs, possible syncing data to another server.

Fair enough, appreciate the insight.

vitobotta

People have criticized me before for saying I don't like waiting more than a day for a ticket to be answered. Waiting over a week for a response just doesn't make sense to me. Also, I've noticed that problems often get fixed fast when someone posts about them here on LET. This has happened to me too. Why can't issues be solved just as quickly through the regular ticket system?

ralf

@default said:
I for sure don't trust you since you officially announced that you would stop organising megathreads on LET, yet here you are not only breaking your own official decision

You might as well also say you hate Santa.

rooted

@vitobotta said:
Why can't issues be solved just as quickly through the regular ticket system?

Posting on LET speeds up resolution as we have public judges on standby 24/7.

bbn12

dunno, u probably had a bad luck. i have quite A FEW dedis with these guys. so far very good service and I would say industry best ticket response times..... usually <2mins.. sometimes a minute to initial ticket. insane for the price I pay these guys.

btw, I had a problem with one box that kept resetting itself...... Ryan and Tyler QUICKLY fixed it after listening to me ..and I can be a bitchy sometimes.

Tange

dude, Paypal will fine CC a fee ( $20 ? ) if your money come from your credit card when you charge back.

it is NOT a simple refund

default

@ralf said:

You might as well also say you hate Santa.

How did you know that? I do hate Santa! What's up with that old man bringing gifts to all spoiled kids? If you would see some random guy giving sweets to your kids in the park wouldn't you be worried? Anyway, coal is also good - it burns slowly in the stove and keeps me warm.

x1arch

@default said:

@ralf said:

You might as well also say you hate Santa.

How did you know that? I do hate Santa! What's up with that old man bringing gifts to all spoiled kids? If you would see some random guy giving sweets to your kids in the park wouldn't you be worried? Anyway, coal is also good - it burns slowly in the stove and keeps me warm.

But the Santa is not a random guy from the park. All the world knows that guy. His giving happiness, hope and sometimes good presents. Kids love him and waiting the meeting all the year. 🎅

PS one more, he doing ho-ho-ho, the guy who doing ho-ho-ho can't be a bad guy.

TimboJones

@dedipromo said:
Tl; Dr: ColoCrossing refunded the customer after Paypal chargeback due to waiting 7 days for a request.

Can you show your math on that, please?

OP said payment was on 11/09, a SUNDAY, and then opened the PayPal dispute on 11/14 (where 11/11 was a statutory holiday) for a service with two more weeks before renewal.

If OP wanted to continue renewal despite ignoring terms of service and did a fraudulent chargeback (the services weren't even due for another two weeks, how could they fail to deliver a future service!), he should be fired as a client regardless.

Fuck OP, you're in the wrong. Full. Stop.

TimboJones

@vitobotta said:
People have criticized me before for saying I don't like waiting more than a day for a ticket to be answered. Waiting over a week for a response just doesn't make sense to me. Also, I've noticed that problems often get fixed fast when someone posts about them here on LET. This has happened to me too. Why can't issues be solved just as quickly through the regular ticket system?

Three business days is now over a week. Christ.

bermudi

@TimboJones said: Can you show your math on that, please?

OP said payment was on 11/09, a SUNDAY, and then opened the PayPal dispute on 11/14 (where 11/11 was a statutory holiday) for a service with two more weeks before renewal.

If OP wanted to continue renewal despite ignoring terms of service and did a fraudulent chargeback (the services weren't even due for another two weeks, how could they fail to deliver a future service!), he should be fired as a client regardless.

Fuck OP, you're in the wrong. Full. Stop.

hahahahahahaha look at the village idiot that thinks his whatever holidays apply world wide.

A full week passed, doesn't matter how you try to slice it up to fit your opinion. Period. And it is my money, if a seller doesn't respond to me giving them more money I am free to take my money someplace else. You also conveniently ignore the fact that they jumped into action as soon as Paypal got involved demonstrating they had the bandwidth to deal with the simple issue.

So no. Fuck you DumboJones

OpaqueRegistrant

TL;DR: I chargebacked a service I was receiving, why did my service got cancelled?

TimboJones

@bermudi said:

@TimboJones said: Can you show your math on that, please?

OP said payment was on 11/09, a SUNDAY, and then opened the PayPal dispute on 11/14 (where 11/11 was a statutory holiday) for a service with two more weeks before renewal.

If OP wanted to continue renewal despite ignoring terms of service and did a fraudulent chargeback (the services weren't even due for another two weeks, how could they fail to deliver a future service!), he should be fired as a client regardless.

Fuck OP, you're in the wrong. Full. Stop.

hahahahahahaha look at the village idiot that thinks his whatever holidays apply world wide.

A full week passed, doesn't matter how you try to slice it up to fit your opinion. Period.

That's not my opinion, I didn't come up with the calendar. A week is 5 business days or 7 calendar days, not 3 business days or 5 calendar days.

And it is my money, if a seller doesn't respond to me giving them more money I am free to take my money someplace else. You also conveniently ignore the fact that they jumped into action as soon as Paypal got involved demonstrating they had the bandwidth to deal with the simple issue.

So no. Fuck you DumboJones

Simple issues are not a priority, nor was your problem. You then made it a very big problem, idiot. Fucking obtuse.

Sure, take your money and service somewhere else. Just don't be surprised when you're on FraudRecord and have trouble getting services in the future. You're impatient, entitled, and a prick.

bermudi

@OpaqueRegistrant said:
TL;DR: I chargebacked a service I was receiving, why did my service got cancelled?

You clearly have reading comprehension issues, retard... The service was IN TERM. It should not be canceled because I decided against renewing.

lowendclient

@bermudi said:

@Ernie said:

@bermudi said:
Ok so I had an open invoice with ColoCrossing to renovate a service and I paid using paypal.

After paying I noticed the invoice still appeared as UNPAID so I opened a support ticket and asked them to check it.

This was on 11/09/2025. Same day I got a response saying:

Daniel,
Thank you for reaching out to us. We value your business and appreciate the opportunity to assist you with your billing-related inquiry.
I would like to inform you that your support ticket has been successfully forwarded to our dedicated Billing Department. They are well-equipped to address your billing concerns and will respond during our normal business hours in the USA. Our Billing Team is committed to providing you with accurate and timely information regarding your inquiry. Whether you have questions about invoices, payment methods, or any other billing-related matter, they are here to assist you.
Thank you.
Molly,
Colocrossing Cloud.

So I waited... On 11/12/2025 I got back to them asking why the invoice was still on HOLD...

Nothing...

Today I updated the ticket again and it was changed to ON HOLD without any update from ColoCrossing. So I went to paypal and asked for a refund... I do not want to renew a service with a company that can't even reply to me after a week.

I go through the process with paypal... MINUTES LATER my service get disabled (it is still on term, until the 28) and the ticket was immediately updated with what I took as a blatant threat:

I see that you charged back. Shall we cancel the VPS?

Of course, this time the message has no signature... apparently whoever is threatening customers is not brave enough to sign with their name.

I take responsibility and I apologize. Your PayPal payment did not post to the invoice on our side. The ticket was flagged to me while I was out on vacation this week and I returned this morning. The status change on the ticket was handled wrong and I understand your frustration.

My message was not meant as a threat. When a chargeback hits, the invoice stays unpaid. I wanted to understand how you wanted to move forward. If the refund stayed in place, the service would stay unpaid, or you could remove the dispute and we would restore everything. That was the context.

I am still reviewing what went wrong with PayPal. I issued a full refund to your PayPal account. Again I'm very sorry for the situation.

Thanks for the clarification and processing the refund, I appreciate you taking responsibility and looking into what went wrong with PayPal.

Just to reiterate my main concern: the dispute was only for the renewal, while the current term is paid until Nov 28. Suspending the VPS today felt unwarranted and, from my side, a bit retaliatory.

FYI suspend is automatically made by WHMCS once you dispute. That's the process all providers will do the same.

bermudi

@TimboJones said: You then made it a very big problem, idiot. Fucking obtuse.

What a fucking joke you are. Yeah I made it a huge fucking problem by escalating to the next logical step after waiting for 6 calendar days after making my payment.

@TimboJones said: Just don't be surprised when you're on FraudRecord

For what? For deciding against renovating a contract because the seller wasn't responsive enough to renovate it? Yeah, sue me and call the FBI while you're at it.

You are a literal joke. Stop making an ass out of yourself and go back to the whole from where you came from.