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Comments
Your Order Number is: 7343945493
Why is the IP address of the web hosting service I ordered from Japan showing up as Romanian?
This is a new location, and not all providers have updated the records; some of them still show incorrectly, but this doesn't happen a lot, and it will be updated soon on all of them, depending on their processing time. We already made the proper announcements.
Are the prices only good for the year and will change back to normal pricing after the year?
The coupon give recurring price. Reduced price every year for that service.
I purchased your Japanese server and used the Speedtest CLI to test it. Both upload and download speeds were throttled, causing the test to terminate immediately. Additionally, I tested scripts from various locations around the world, and the bandwidth was extremely low, with some tests failing. My connection from Hong Kong's iperf3 to this server was 0. I have already submitted a support ticket requesting a refund; please assist me. Furthermore, your customer service has repeatedly suggested migrating to the UK in response to my support ticket, but I don't need a UK server. What does this mean?
Japanese hosting providers have very strict speed limits, which makes them inconvenient to use. Could you tell me what your maximum speed interface is?
Order Number: 2755160315
Maximum speed is 1 Gbps
订单号:475236755
Order noted!
Order noted!
Order noted!
Can you email to [email protected] with all the details, maybe screenshots, ping & mtr/traceroute results so we can forward the to our datacenter and check connection?
Thanks
@just4sc , recurring discounts will offer the same price on renewal.
Please complete the refund process. The service has been cancelled, but the refund has not been issued.
my Order Number is: 7734759165
Please open a ticket and let us know because the refund process is not an automated one.
I have sent the ticket as requested, but it has been two days and no one has replied.
Ticket id
WTY-044292 refund
You said
So, Tor is allowed if it doesn't perform excessive resource consumption?
Ticket id:WQT-351168
refund please
TOR is not allowed
Please send me your registered email address in DM because we cannot identify your ticket ID.
I have sent you a message, please check it promptly. Thank you.
That's not what your AUP says.
Please read our TOS again.
https://rarecloud.io/tos/
The Acceptable Use Policy outlines prohibited activities when using RareCloud services. The Customer shall NOT use the services to:
Send unsolicited commercial or bulk email.
Access or attempt to access unauthorized systems or networks.
Distribute malware, viruses, or pirated content.
Store or transmit illegal content, including child pornography.
Commit denial-of-service attacks or abuse network resources.
Run VPNs for commercial purposes (personal use is allowed).
Abuse disk storage or perform excessive resource consumption (e.g., spamming or running TOR).
The Provider reserves the right to suspend or terminate services due to abuse without prior notice.
@rarecloud please count my order to enter your exclusive raffle drawing
Your order was noted!
Order Number: 5391331012
You replied to other people's messages, but you didn't reply to the private messages I sent you, nor did you issue a refund.