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Thats not true. European laws forbid this
Exactly that. This is legal feature. If you do not want to accept new changes, you can stop using the service. Otherwise, you automatically accept new T&C.
You say it is common. I agree. Okay - but what providers do not have this statement in their T&C
I do not remember how precisely it works but from my memory it may be contained in the local legislation. Something like all contracts are automatically subject to provisions a b c etc. So, if you do not have this statement, it will automatically be assumed it is in the contract.
Better for oversell (because once suspended there is no CPU consumption at all), and worse for customer
Nobody is going to court over a $12/year server.
throttling to X% is essentially allowing customer to use X% indefinitely. that isn't ideal in a higher oversold environment. CPU usage should stagger so the node can afford to provide CPU power where needed, hence FUP.
Ideally, it is better for a hoster to sell vps that do not consume resources and block those who use them for their intended purpose. Increasing your profit. It seems to me that this is not the right solution to the problem and I am sure that many customers, faced with blocking, will eventually leave DLX. Unfortunately...
The amount doesn't matter. I'm for justice and it's a matter of principle
As I said in another reply good luck with that as
Its in terms across the EU working effectively.
And not many here who can only afford a $12/year vps has the funds to do anything legally
Okay let me re-phrase that. If they can only afford a $12/year server they cannot afford legal costs. Its never going to court.
Well, i think everything that needed to be said has already been explained on the previous page.
At this point, the thread feels more like a legal debate than anything related to our actual service.
We hope our explanations have clarified any questions, and as always, we remain open to finding solutions and helping anyone who reaches out directly.
And yes, we will continue to limit and suspend anyone who violates the FUP and abuses CPU and I/O on our nodes, negatively impacting others. Our strict policy, which has nothing to do with "overselling" theories as many say without even knowing who we are, will remain unchanged. We will always give everyone a second chance.
If someone wants to sue, that's no problem. We know we're right, and we'll work to always give our customers the best, no matter what.
Have a good day
Fact that most businesses don't have even a basic idea of the law or how it works and make some ad-hoc legally non binding clauses in their terms does not make it a "legal feature".
From consumer rights directive article 25:
"If the law applicable to the contract is the law of a Member State, consumers may not waive the rights conferred on them by the national measures transposing this Directive.
Any contractual terms which directly or indirectly waive or restrict the rights resulting from this Directive shall not be binding on the consumer."
Consumers can't waive their rights. And clauses that restrict their rights are invalid. Plenty of other directives and laws also need to be taken into account and all are implmented in national laws.
Youre a daft cunt who oversold way to much. Own up to it instead of lying way to much dumbass.
"We prioritize open communication and commit to contacting any customer found in violation of this policy before taking action."
yeah sure
this is not the first time I've seen customers being suspended out of the wild, and has even happened to myself personally. Took you weeks to read my tickets, and a whole month to unsuspend my VM, to then be asked to reboot the VM and the disk become corrupted 
and, as usual, your support being useless.
i don't think anyone takes your hosting seriously, but if anyone still does, be aware.
3rd of September:
Only until Lorenzo came to the ticket, a proper response was provided to me:
If my usage really impacted the shared infrastructure, why would you suspend me on the 3rd of the month and not before? There's quite a gap between 20TB to 28TB for you to have noticed, specially since my usage was low sustained, not 1 Gbps 24/7.
and just vague responses once again...
I pay peanuts, so I never bothered, but don't go here and tell customers about stuff when you're full of shit.
EDIT: This is on their website
We’re not going to go into personal attacks or arguments, everything relevant has already been explained in detail earlier in this thread.
If you truly experienced an issue with support or service delays, you’re always welcome to contact us directly with your ticket ID and we’ll be glad to check it again, The ticket was probably closed automatically by the system. We're sorry for the problems you're experiencing.
Unfortunately we have many satisfied customers who are happy with our service, So i would say that many people define us as a serious host from what I can see.
Every single suspension we've issued has a reason behind it, they're never random.
There have certainly been mistakes, but we've always acknowledged them and successfully resolved them.
We're certainly not perfect, but we do our best to provide everyone with a good, stable, and fast service without charging crazy amounts. Lately, due to some issues that have emerged, our support team has had a lot of tickets to deal with, so the delay in responding may be due to an oversight rather than a deliberate act.
We are still expanding our ticket response team to make everything even faster.
Based on the data, our responses are almost always within 2-3 hours, at any time.
Except in exceptional cases or last-minute problems, this has nothing to do with the specific case.
It seems to me that Matteo does not perceive any constructive criticism adequately. He wants to sell his product here. No more, no less. And the public opinion of LET users and indignation at his blocking of servers based on his message above, he doesn't care. I hope this topic will help many potential customers to know the truth and refrain from buying
Everyone is entitled to their opinion, and that’s perfectly fine.
However, our replies in this thread have been focused on facts, explaining our policies and how we handle real cases. We’ve already clarified everything in detail, and there’s really nothing new to add.
We’re here on LET like any other provider, to present our offers and assist customers transparently. Constructive criticism is always welcome, but personal assumptions or misinformation don’t help anyone.
We’ll keep doing our job the same way we always have, fairly, transparently, and focused on those who actually use and value our services.
===THANKS===
Suspending users is not a good solution.
Hosting providers should focus on keeping uptime for their customers (except in cases of law violations)
A good provider that wants to limit CPU usage should:
If a provider doesn’t want to throttle, they need to have systems to balance the load and move vps instances between nodes automatically.
Reality is : few small providers do that.
Deluxhost prices are unsustainable when users want to use their vps.
Thank you for the constructive comment, that’s actually a very fair point.
We completely agree that uptime and service continuity are the most important things for any provider. In larger environments or with higher-end plans, load balancing and automatic throttling systems are indeed great solutions.
However, on low-cost VPS nodes, such systems can add significant overhead and reduce the available performance for everyone, which is why most smaller providers, including us, rely on manual review and lightweight trigger systems to react when resource usage becomes abusive.
Still, we’re actively working on improving this, smarter throttling and better automation are definitely in our roadmap. Our goal is always to maintain uptime and fairness for all customers, even within very affordable plans.
Appreciate the feedback, it’s the kind of input that actually helps us make things better. 🙏
We're not deaf to valid criticism, everything has always depended on how it's delivered, and that changes everything.
We're still writing down all the criticisms and advice you give us, good or bad. We're confident we can learn and improve even more, it's just a matter of time.
We at Discord raised this issue for extreme load created by some x user most likely running a cron job every 30 mins & executing some heavy load job for couple of minutes thereby disturbing everyone on that node.... Such people should be permanently banned...
I personally don't think @DeluxHost has oversold over here as the load is pretty low rest of the time. But abusers deserve permaban.... Here is the screenshot to justify the situation...
How do you justify using 50% cpu all day on a $12 plan?
I assume you're on a KVM node... you can't see others' load average, for what I understand.
I have 3 VMs in NL, different nodes, none of them are experiencing anywhere close to that. What's your CPU?
They suspended one of my idle servers for excessive CPU usage. It actually went offline at the start of September, becoming unresponsive and I couldn't even connect to is using VNC from their Control Panel. I restarted it a few times from the Control Panel and it would stay up for a day or so, then go offline and be totally unresponsive again.
I completely abandoned it about a month ago for being a useless heap of shit, and then they suspended it for excessive CPU usage whilst it was idle and the networking was unresponsive.
For some reason images won't embed in this post, but links to screenshots from my monitoring of the server are included below.
Network usage, (note the long dropouts and bursts of activity from September 1st, which relate to me restarting it from the Panel and then it becoming unresponsive again): https://imgur.com/a/RKEsSd7
CPU consumption for life of the server, (prior to abandonment it was barely ever under any load): https://imgur.com/a/7puvgBr
I run quite a few monitoring agents on my servers, but there's no issues with them on 1c1g servers from other providers, (and these VMs are supposed to have 2 vCPUs), so I can't imagine my inactive processes triggered the issue of excessive CPU consumption.
I also have a 2nd server from them that is in the same state, (unresponsive networking and abandoned for being a potato), but it hasn't been suspended yet.
In their defense, I haven't opened tickets to report the issues. But I just don't open tickets for dirt cheap servers because it's more effort than the server is worth.
I have 1 CPU....But my understanding is, when some x users on same node abuses CPU, your processes will wait in queue there by showing higher load average on your top or htop
yeah but this means your process is extremely high CPU usage, so you're throwing rocks into your own roof.
Hi,
thanks for sharing your experience, and I appreciate that you mentioned you didn’t open a ticket. That’s exactly the best way for us to investigate such cases properly.
Our suspension system isn’t random, it’s based on specific usage triggers. If a VPS becomes unresponsive or gets stuck in a crash loop, the hypervisor can sometimes detect that as sustained CPU activity, even if it looks “idle” from the user side. When that happens, the system flags the instance and we review it manually.
In most cases, a simple check or reinstall solves it right away, we just need a support ticket to take a look.
We totally understand that with low-cost services, people sometimes don’t want to bother opening tickets, but we’re always available and happy to fix things quickly when we’re contacted.
If you still have that VPS active, feel free to DM me or open a quick ticket, I’ll personally have it reviewed.