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Comments

  • We love VeloxMedia, Gimme the deals!

    9093194203

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • qichengqicheng Member
    edited October 2025

    We love VeloxMedia, Gimme the deals!


    BTW

    I have paid 'Intel Gold 6248 - 2GB Yearly - FREE UPGRADE' for 3 Years.
    Order Number is: 3525751881
    FREE 1GB RAM please, thx! :)

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @Calypso said:
    "We’re getting in touch to let you know that the node hosting your service will be undergoing essential upgrades today.

    This maintenance is necessary to improve performance, reliability, and future capacity. During the upgrade, your VPS and related services may experience temporary downtime. We’ll work to keep any disruption as brief as possible, and your service will automatically come back online once the maintenance is complete.

    Unfortunately, we don’t have an exact time frame for completion, but we’ll provide an update as soon as the work is finished."

    Mail was sent 3 minutes after the VPS went down...

    We had remote hands working on this, services were only down for a short period while we performed our upgrades.

    Thank you
    Lewis

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @qicheng said:
    We love VeloxMedia, Gimme the deals!


    BTW

    I have paid 'Intel Gold 6248 - 2GB Yearly - FREE UPGRADE' for 3 Years.
    Order Number is: 3525751881
    FREE 1GB RAM please, thx! :)

    Your bonus has been added for you :)

  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • ✅ Post: We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • CalypsoCalypso Member
    edited October 2025

    @VeloxMedia said:

    @Calypso said:
    "We’re getting in touch to let you know that the node hosting your service will be undergoing essential upgrades today.

    This maintenance is necessary to improve performance, reliability, and future capacity. During the upgrade, your VPS and related services may experience temporary downtime. We’ll work to keep any disruption as brief as possible, and your service will automatically come back online once the maintenance is complete.

    Unfortunately, we don’t have an exact time frame for completion, but we’ll provide an update as soon as the work is finished."

    Mail was sent 3 minutes after the VPS went down...

    We had remote hands working on this, services were only down for a short period while we performed our upgrades.

    OK, this is the timeline: [local time as in Amsterdam]
    09:16: VPS is down
    09:20: Mail is sent and receveived that is announcing maintenance
    14:12: VPS is back again

    Only after I entered a ticket I got a response that maintenance has finished.

    Lessons for you to learn:

    • Don't send out a mail telling that there will be maintenance when the maintenance has already started
    • If you say in that mail that "we’ll provide an update as soon as the work is finished", do so. Never received an update only after I created a ticket
    • Never ever say in a forum that "services were only down for a short period" when there has been almost 5 hours of downtime. Unless you ofcourse consider 5 hours a "short period of time", in that case, please confirm.
    Thanked by 1VeloxMedia
  • FrozeconeFrozecone Member
    edited October 2025

    @VeloxMedia said:

    @qicheng said:
    We love VeloxMedia, Gimme the deals!


    BTW

    I have paid 'Intel Gold 6248 - 2GB Yearly - FREE UPGRADE' for 3 Years.
    Order Number is: 3525751881
    FREE 1GB RAM please, thx! :)

    Your bonus has been added for you :)

    Hey, is there anything going on with the Intel Silver node in California? Both of my intel gold servers are fine but the silver server can barely run any commands through SSH it’s so slow and my VPN is showing massive ping spikes and slow speeds.

    Edit: my.veloxmedia.co.uk is down for me.

    Edit 2: Website now shows this at the top: “This website my.veloxmedia.co.uk/ is currently offline. Cloudflare's Always Online™ shows a snapshot of this web page from the Internet Archive's Wayback Machine. To check for the live version, click Refresh.”

    Thanked by 1VeloxMedia
  • Edit: my.veloxmedia.co.uk is down for me.

    Edit 2: Website now shows this at the top: “This website my.veloxmedia.co.uk/ is currently offline. Cloudflare's Always Online™ shows a snapshot of this web page from the Internet Archive's Wayback Machine. To check for the live version, click Refresh.”

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • itsTomHarperitsTomHarper Member, Megathread Squad

    @hanigege said:
    Edit: my.veloxmedia.co.uk is down for me.

    Edit 2: Website now shows this at the top: “This website my.veloxmedia.co.uk/ is currently offline. Cloudflare's Always Online™ shows a snapshot of this web page from the Internet Archive's Wayback Machine. To check for the live version, click Refresh.”

    It looks up for me.

    Thanked by 1VeloxMedia
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @Frozecone said:

    @VeloxMedia said:

    @qicheng said:
    We love VeloxMedia, Gimme the deals!


    BTW

    I have paid 'Intel Gold 6248 - 2GB Yearly - FREE UPGRADE' for 3 Years.
    Order Number is: 3525751881
    FREE 1GB RAM please, thx! :)

    Your bonus has been added for you :)

    Hey, is there anything going on with the Intel Silver node in California? Both of my intel gold servers are fine but the silver server can barely run any commands through SSH it’s so slow and my VPN is showing massive ping spikes and slow speeds.

    Edit: my.veloxmedia.co.uk is down for me.

    Edit 2: Website now shows this at the top: “This website my.veloxmedia.co.uk/ is currently offline. Cloudflare's Always Online™ shows a snapshot of this web page from the Internet Archive's Wayback Machine. To check for the live version, click Refresh.”

    Hello,

    If you have reached your bandwidth limit this is normal.

    Please open a support ticket where we can have a look for you, or you can send me a PM.

    Thank you
    Lewis

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @Calypso said:

    @VeloxMedia said:

    @Calypso said:
    "We’re getting in touch to let you know that the node hosting your service will be undergoing essential upgrades today.

    This maintenance is necessary to improve performance, reliability, and future capacity. During the upgrade, your VPS and related services may experience temporary downtime. We’ll work to keep any disruption as brief as possible, and your service will automatically come back online once the maintenance is complete.

    Unfortunately, we don’t have an exact time frame for completion, but we’ll provide an update as soon as the work is finished."

    Mail was sent 3 minutes after the VPS went down...

    We had remote hands working on this, services were only down for a short period while we performed our upgrades.

    OK, this is the timeline: [local time as in Amsterdam]
    09:16: VPS is down
    09:20: Mail is sent and receveived that is announcing maintenance
    14:12: VPS is back again

    Only after I entered a ticket I got a response that maintenance has finished.

    Lessons for you to learn:

    • Don't send out a mail telling that there will be maintenance when the maintenance has already started
    • If you say in that mail that "we’ll provide an update as soon as the work is finished", do so. Never received an update only after I created a ticket
    • Never ever say in a forum that "services were only down for a short period" when there has been almost 5 hours of downtime. Unless you ofcourse consider 5 hours a "short period of time", in that case, please confirm.

    Hello,

    The other mail was sent out to confirm things were back up, we can check to see if there was any bounce backs or rejections to mail services or another issue as to why it wasn't received.

    Of course downtime is never good but sometimes it's critical that we carry these out with short notice. This server in question got new upgrades, software upgrades to the OS and some RAM was replaced.

  • $7/Y out of stock again.

    Thanked by 1VeloxMedia
  • @VeloxMedia said:

    Mail was sent 3 minutes after the VPS went down...

    We had remote hands working on this, services were only down for a short period while we performed our upgrades.

    OK, this is the timeline: [local time as in Amsterdam]
    09:16: VPS is down
    09:20: Mail is sent and receveived that is announcing maintenance
    14:12: VPS is back again

    Only after I entered a ticket I got a response that maintenance has finished.

    Lessons for you to learn:

    • Don't send out a mail telling that there will be maintenance when the maintenance has already started
    • If you say in that mail that "we’ll provide an update as soon as the work is finished", do so. Never received an update only after I created a ticket
    • Never ever say in a forum that "services were only down for a short period" when there has been almost 5 hours of downtime. Unless you ofcourse consider 5 hours a "short period of time", in that case, please confirm.

    The other mail was sent out to confirm things were back up, we can check to see if there was any bounce backs or rejections to mail services or another issue as to why it wasn't received.

    That's strange because I don't see any bounced mail, mail in spam, etc and the original mail of "announcing" was received correctly.

    Of course downtime is never good but sometimes it's critical that we carry these out with short notice. This server in question got new upgrades, software upgrades to the OS and some RAM was replaced.

    I totally get that there always is a chance that maintenance has to be carried out. No problem. However, you totally ignore the fact that it was announced after it started. You want to establish yourself as a trustworthy and stable provider, but that also means that announcements are there for people to take measures; impossible when the maintenance already is carried out when the mail is sent.

    Also you ignore my remark about the 5 hour downtime while you say here that it was "a short period". Do you call 5 hours a short period then?

    Thanked by 1VeloxMedia
  • Order : 23353 -- @VeloxMedia providing great service as always ! (2nd server)

    dont think my order qualifies for any offer.. but just in case :smile: :smile:

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • We love VeloxMedia, Gimme the deals!

    Thanked by 1VeloxMedia
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @Calypso said:

    @VeloxMedia said:

    Mail was sent 3 minutes after the VPS went down...

    We had remote hands working on this, services were only down for a short period while we performed our upgrades.

    OK, this is the timeline: [local time as in Amsterdam]
    09:16: VPS is down
    09:20: Mail is sent and receveived that is announcing maintenance
    14:12: VPS is back again

    Only after I entered a ticket I got a response that maintenance has finished.

    Lessons for you to learn:

    • Don't send out a mail telling that there will be maintenance when the maintenance has already started
    • If you say in that mail that "we’ll provide an update as soon as the work is finished", do so. Never received an update only after I created a ticket
    • Never ever say in a forum that "services were only down for a short period" when there has been almost 5 hours of downtime. Unless you ofcourse consider 5 hours a "short period of time", in that case, please confirm.

    The other mail was sent out to confirm things were back up, we can check to see if there was any bounce backs or rejections to mail services or another issue as to why it wasn't received.

    That's strange because I don't see any bounced mail, mail in spam, etc and the original mail of "announcing" was received correctly.

    Of course downtime is never good but sometimes it's critical that we carry these out with short notice. This server in question got new upgrades, software upgrades to the OS and some RAM was replaced.

    I totally get that there always is a chance that maintenance has to be carried out. No problem. However, you totally ignore the fact that it was announced after it started. You want to establish yourself as a trustworthy and stable provider, but that also means that announcements are there for people to take measures; impossible when the maintenance already is carried out when the mail is sent.

    Also you ignore my remark about the 5 hour downtime while you say here that it was "a short period". Do you call 5 hours a short period then?

    Thank you for your message and for pointing that out, you’re absolutely right.

    It wasn’t ideal that the maintenance notice went out after work had already begun, and I completely understand your frustration. We normally aim to give advance notice so clients can plan around downtime.

    I wouldn’t call 5 hours “minimal” either, that’s certainly longer than we’d ever want, and I agree that communication could have been handled better. We rely on remote hands for the Amsterdam facility, and while that can sometimes limit our response control, it doesn’t excuse the delay in notifying you.

    We take your feedback seriously, and I’ll make sure we improve both our notification process and communication timeline going forward.

  • edited October 2025

    Both of my servers just went down, anything happening again?

    Seems to be going out of hand…

    Thanked by 1VeloxMedia
This discussion has been closed.