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Comments
To tie this off, in fairness to marcm, I did get a response today, to just ignore it. The autosuspends are disabled according to his message. We'll see what else happens.....
My putting the extra $10 on there and it showing $10 past due immediately after it took my paypal stuff is still grinding my gears.
Most of my tickets are within the first few days of a service, trying to get things set up, once I've got things up and running, almost never.
I see the quality of your posts seems to be equally terrible as that alleged "other person" too
I'm very guilty of this. I think I've opened more tickets with you guys than all my other services added together!
I've only had to submit one ticket in the past to my VPS provider (I put in my password incorrectly more than 3 times so I was blocked out of my own server)
Like some people here, I only open tickets when the issue can't be resolved on my side.
I do it to annoy the provider with my endless chatter about my day. I figure they have nothing better to do then listen to how my doctor's visit went, or how much my dog pooped in the yard.
4.13 AM in only one billing panel:
New Tickets
3
Client Replies
1
Staff Replies
11
Tickets Without Reply
0
Average First Response
0.43 Hours
Now one regular full day, same panel:
New Tickets
33
Client Replies
23
Staff Replies
35
Tickets Without Reply
4
Average First Response
1.91 Hours
The other billing panel is yielding some 1/3 of this one's total.
People need to create more tickets. Don't hold back.