Does everyone make tickets frequently with their VPS providers?

nz2ocasey

To tie this off, in fairness to marcm, I did get a response today, to just ignore it. The autosuspends are disabled according to his message. We'll see what else happens.....

My putting the extra $10 on there and it showing $10 past due immediately after it took my paypal stuff is still grinding my gears.

talsit

Most of my tickets are within the first few days of a service, trying to get things set up, once I've got things up and running, almost never.

texteditor

@HardCloud said:
You're actually pretty lucky you chose today to argue about this... [/foreshadow]

I see the quality of your posts seems to be equally terrible as that alleged "other person" too

0xdragon

@HardCloud said:
Our customers open hundreds of tickets and expect their $3 LET special to be fully managed... that's one of the many reasons we gave up advertising on LET.

I'm very guilty of this. I think I've opened more tickets with you guys than all my other services added together!

BuyCPanel_Alex

I've only had to submit one ticket in the past to my VPS provider (I put in my password incorrectly more than 3 times so I was blocked out of my own server)

Brad

Like some people here, I only open tickets when the issue can't be resolved on my side.

AuroraZ

I do it to annoy the provider with my endless chatter about my day. I figure they have nothing better to do then listen to how my doctor's visit went, or how much my dog pooped in the yard.

Maounique

AnthonySmith said: I get around 5 tickets p/day on avg

4.13 AM in only one billing panel:
New Tickets
3

Client Replies
1

Staff Replies
11

Tickets Without Reply
0

Average First Response
0.43 Hours

Now one regular full day, same panel:
New Tickets
33

Client Replies
23

Staff Replies
35

Tickets Without Reply
4

Average First Response
1.91 Hours

The other billing panel is yielding some 1/3 of this one's total.

Abdussamad

People need to create more tickets. Don't hold back.