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softshellweb.com closed？

mibootoremibootore Member
in Providers

my vps down for days and no response about ticket. did you meet the same issue?

Comments

  • rootedrooted Member

    @SoftShellWeb

  • SoftShellWebSoftShellWeb Member, Patron Provider

    Apologies for the inconvenience.

    We had a cluster failure in our San Jose location. Not all services in San Jose are affected.

    Currently we are working on it with the datacenter to restore it as soon as possible.

    Regarding your ticket we are addressing those one by one. You can guess there are many.

  • topgamertopgamer Member

    @SoftShellWeb said:
    Apologies for the inconvenience.

    We had a cluster failure in our San Jose location. Not all services in San Jose are affected.

    Currently we are working on it with the datacenter to restore it as soon as possible.

    Regarding your ticket we are addressing those one by one. You can guess there are many.

    Looks like a serious issue

  • SoftShellWebSoftShellWeb Member, Patron Provider
    edited September 2025

    @topgamer said:

    @SoftShellWeb said:
    Apologies for the inconvenience.

    We had a cluster failure in our San Jose location. Not all services in San Jose are affected.

    Currently we are working on it with the datacenter to restore it as soon as possible.

    Regarding your ticket we are addressing those one by one. You can guess there are many.

    Looks like a serious issue

    We are making good progress. Everything should be up and running today or the latest tomorrow.

  • yoursunnyyoursunny Member, IPv6 Advocate

    @SoftShellWeb said:
    We had a cluster failure in our San Jose location. Not all services in San Jose are affected.

    It's OK to close San Jose altogether.
    It would get you delisted from No IPv6 hall of shame.

    Thanked by 1Ed_Chd
  • yoursunnyyoursunny Member, IPv6 Advocate

    Meanwhile, please issue some $6/year plans in Taiwan.

    Thanked by 1truemagic
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