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DediRock · September 2025

@eagle__pride said:

@aiman0248 said:
hey. usually how long does the vps in pending status after payment? its been 8+ hours now and its still pending

Invoice 13118 btw

Friday, September 12th, 2025 (23:07)
You guess

thanks for your comment eagle.

DediRock · September 2025

@eagle__pride said:
It's been 10 days since my ticket was first submitted on Saturday, September 6th, 2025 (10:39), and the service has been down this entire time! This provider is absolutely ridiculous! Whether it's replacing the server or migrating to another node, it shouldn't take this long. I strongly advise against purchasing their services—forget about the promised but unfulfilled double bandwidth, or the so-called 99.99% uptime. What's more, I haven't seen any compensation offers from them so far, and they still can't get the VPS back online!

Hey Eagle, it's def been a learning experience on this, sorry you had downtime on this. Seems your back up ya? How can we make this better for you? Thanks for your viewpoint on this.

DediRock · September 2025

@kmiit said:
Hello, could you please double my traffic?
My invoice is #12489
Thanks very much

Thanks Kmitt for your order!! bandwidth doubled! thx

DediRock Hooks It Up™

DediRock · September 2025

@solitude2 said:
Your website is down and inaccessible.

all good now ya Solitude2?

DediRock · September 2025

@truemagic said:
Yeah portal is partially down for me as well. Can't manage VPS for now as panel returns blank page.

Hey Truemagic, should be g2g go now, all good now? Thx

CheapMan · September 2025

Invoice #12438
Could you double the bandwidth, please?

DediRock · September 2025

@solitude2 said:
Hey bro, I can't access your website anymore — I want to reinstall my system.

please check now.

DediRock · September 2025

@r1nx said:
@DediRock
Invoice #13092
may i get a double :>

yup done!

Welcome To The Rock™

DediRock · September 2025

@itsTomHarper said:
Hi @DediRock shot you a DM couple days ago, pls check

Hey Tom, cool man, just responded, thx!

DediRock · September 2025

@Xenos said:

@DediRock said:

@Xenos said:
Invoice 13017: Please double my bandwidth and get the LA server back online

Yo Xenos, bandwidth is doubled, server should be online now. Also I checked your ticket, that issue might have been related to our server going down earlier could you please check again? Thanks man for the order.

The VPS is still down. The client area just spins when I try to look at my ticket.

Hey Xenos, ok tracking, still down? Should be good now.

DediRock · September 2025

@Neoon said:

@DediRock said:

@Neoon said:
Any news on LA? unstable as @VirMach
NY is fine though.

Am I walking into a trap here Neoon by tagging you.......

LA node should be good now we're not seeing any issue, lmk if you see something. Thx for your patience with me on it.

Nah, you tried to repeatedly, engage with users, that commented on your thread.
To the point, where it becomes annoying.

Once is fine, but multiple times? Even on a weeks old comments, just to push your thread.

cool cool, I understand, def can be annoying. I do try to just stay in communication, but I can see your viewpoint esp on the old threads etc.

The DediRock 382 GB6 Score Challenge™

DediRock · September 2025

@Frozecone said:
@D>; @DediRock said:

@Frozecone said:
Still can’t access my VPS in LA

Hey Frozecone, sorry about that, I do show everything is back online now with only a few servers still affected, you all good now?

No mine still is down. It hasn’t been usable in days.

Hey Frozecone, DM please or post ticket number i'll check it out.

The DediRock 382 GB6 Score Challenge™

eagle__pride · September 2025

@DediRock said:

@eagle__pride said:

@DediRock said:

@eagle__pride said:

@epay55pay said:
good

good ? for what ?

I assumed on the deal

You mentioned that only a few VPS instances were affected, but I don’t know if that’s true, since we can’t determine the scope of the impact. What I do see is that my VPS has been down for a long time. You're responding optimistically here, but the issue hasn’t been resolved.

Hey Eagle, totally tracking, we do think the issue is solved. Can you please check? Thx

no
http://down.d9.fit/temp/down.png

DediRock · September 2025

@FrankCastle said:

@DediRock said:

@FrankCastle said:

@DediRock said:

@FrankCastle said:

@lawrence said:
It is out of stock. I want to order the same package in two or more locations to be able to use then. Can you help @DediRock ?

There has to be a cut off at some point. Resources are not infinite. The longer the deal remains on the table the slower the service gets for everyone.

Also something runs at 3:30am EDT every Saturday morning that hits performance BAD. I'm guessing it is a backup job or something like that.

yup very true. how long does the performance get hit @ that time? I can check it out.

Roughly 4-5 minutes, it isn't for very long but it's like clockwork since I signed up. Definitely an automated job.

ok thank you ill have the node checked, and get it narrowed down, see if we can't get that handled. Thx!

OK, I won't know if you actually fixed it until next Sat but I can chime in after that.

10-4 I'll have one my guys check it @ that time. thx

DediRock · September 2025

@eagle__pride said:

@DediRock said:

@eagle__pride said:
How much longer is this going to take? This is completely unacceptable! My service has been down for ages, your own website doesn’t even work, and all we get are optimistic replies instead of actual solutions! When will this be fixed?

Hey Eagle, def sorry about all this, and downtime sucks. We are just sorting out the lines while we are growing. While this should not fall on you and wont, I will make it right. If you can bare with me just a bit longer while I sort it all out that would be appreciated. If not I can you give you whatever type of compensation you feel is good for you, no sweat at all. Thx for being chill about this.

how?
vps --> down
https://billing.dedirock.com/supporttickets.php --> down

should be good now eagle can you please try?

DediRock · September 2025

@ponpon said:
my la vps is down, and I can't access the control panel either
invoice 12274

Hey PonPon, I just checked your server, I see it online, all okay?

Also doubled your bandwidth!

Thx!

DediRock Hooks It Up™

DediRock · September 2025

@Hotchkiss said:
please double my bandwidth on my LA VPS: Invoice 12437
Thank you!

@DediRock said:

@bugfree said:
Yes, the billing is up, but cannot see the vps details,
In case you miss mine, please double bandwithd, invoice #12654

Hey Bugfree! thanks for the order! its been doubled! thx!

Hello!! doubled!! thanks for your order!!

Welcome To The Rock™

DediRock · September 2025

@Kyz said:
Invoice #12458
can i get double bandwidth? thank you very much

Hey Kyz!! all set, thanks for your order!!

SLWSLD™

DediRock · September 2025

@eagle__pride said:

@DediRock said:

@eagle__pride said:

@DediRock said:

@eagle__pride said:

@epay55pay said:
good

good ? for what ?

I assumed on the deal

You mentioned that only a few VPS instances were affected, but I don’t know if that’s true, since we can’t determine the scope of the impact. What I do see is that my VPS has been down for a long time. You're responding optimistically here, but the issue hasn’t been resolved.

Hey Eagle, totally tracking, we do think the issue is solved. Can you please check? Thx

no
http://down.d9.fit/temp/down.png

ok ill check, you have a ticket number by chance?

DediRock · September 2025

@CheapMan said:
Invoice #12438
Could you double the bandwidth, please?

Hey CheapMan!! you bet! all set! thanks!!

The Rock Provides™

eagle__pride · September 2025

@DediRock said:

@eagle__pride said:

@DediRock said:

@eagle__pride said:

@DediRock said:

@eagle__pride said:

@epay55pay said:
good

good ? for what ?

I assumed on the deal

You mentioned that only a few VPS instances were affected, but I don’t know if that’s true, since we can’t determine the scope of the impact. What I do see is that my VPS has been down for a long time. You're responding optimistically here, but the issue hasn’t been resolved.

Hey Eagle, totally tracking, we do think the issue is solved. Can you please check? Thx

no
http://down.d9.fit/temp/down.png

ok ill check, you have a ticket number by chance?

Ticket #FUH-011909

default · September 2025

@DediRock - can you offer IPv6?

FrankCastle · September 2025

@DediRock said:

@FrankCastle said:

@DediRock said:

@FrankCastle said:

@DediRock said:

@FrankCastle said:

@lawrence said:
It is out of stock. I want to order the same package in two or more locations to be able to use then. Can you help @DediRock ?

There has to be a cut off at some point. Resources are not infinite. The longer the deal remains on the table the slower the service gets for everyone.

Also something runs at 3:30am EDT every Saturday morning that hits performance BAD. I'm guessing it is a backup job or something like that.

yup very true. how long does the performance get hit @ that time? I can check it out.

Roughly 4-5 minutes, it isn't for very long but it's like clockwork since I signed up. Definitely an automated job.

ok thank you ill have the node checked, and get it narrowed down, see if we can't get that handled. Thx!

OK, I won't know if you actually fixed it until next Sat but I can chime in after that.

10-4 I'll have one my guys check it @ that time. thx

There's another hit (not quite as big as the weekly impact, Sat at 3:30am) every night at 01:30am EDT too. Same deal, only lasts for a few minutes. If these are maintenance/backup jobs you may not be able to stop them. It isn't the end of the world but just thought I would point them out.