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Can I get a refund for an OVH Singapore VPS?

VPS-1
Processor
4 vCore
Memory
8 GB RAM
Storage
75 GB SSD NVMe
Public bandwidth
400 Mbps unlimited
Commitment
12 months
Asia Pacific (Singapore - Singapore)

Singapore's network isn't the best option for me; I wish to switch to a new VPS in another region.

Comments

  • I have paid for twelve months in one lump sum.

  • s0n1cs0n1c Member
    edited September 2025

    @skygm said:
    I have paid for twelve months in one lump sum.

    Why would you commit for 12 months without checking their refund policy or testing it first for a month?

    You can try asking OVH support for a refund

    Thanked by 2barbarza ehab
  • jolo22jolo22 Member
    edited September 2025

    You could try contacting their live chat support. They refunded my unused VPS-2, hours after I got it and tested. (Though I only committed for 1 month)

  • WebProjectWebProject Veteran, 🚩 Host Rep Tag Suspended
    edited September 2025

    Contact support and explain the situation and don’t forget to provide evidence of network issues (example of your test ping and trace route) as your expectation of faster speed of 1000 Tbps (example) and advertised speed of 400 Mbps is not good enough.

    Thanked by 1skygm
  • Just contact support through live chat.

  • 400 Mbps unlimited

    Unlimited bandwidth in Singapore?

  • @dosai said: Unlimited bandwidth in Singapore?

    It is 10 Mbps?

  • Is there any option to transfer? I am looking for vps 1/2/3 in Singapore region.

  • No, you can't have 400M unlimited in Singapore. You have 1TB.

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