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[WARNING] OuiHeberg - Suspended Paying Customer After Following Their Own SSH Instructions
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What was being brute forced? Someone trying to login to the IP of the VPS or the host itself? Or were you saying the VPS had abuse reports from brute forcing others? It's unclear what the suspension was for and what was detected. If you don't communicate the issue clearly, it's not going to get resolved.
I once had a provider that set different root passwords (simple and the same on all of them) to the Ubuntu templates and never said anything, you'd only know if ticketing support after failing to login from the VNC console. Fucking Mickey Mouse operation.
@OP you can always test credentials from the VNC console in the panel. This, along with your lack of technical discussion before flipping out about compensation means you're a shitty customer that should be avoided. You're incompetent for VPS admin.
At this point you should have read previous posts in this thread.
can you please stop using AI and start talking like a real human? Reading this is so weird
even if you arent a native speaker just write in broken english, everything you wrote sounds so robotic and empty
Just be nice, you're acting like the provider owed you a trillion dollar.
This is not a matter of money. OuiHeberg cannot even provide the most basic VPS service and is putting the blame on the users.
I will only set the default password given by the system or the strong password given by Google
yes, you are right
Yeah, I was just ranting, that's all. I use a lot of VPS services, and if I were really being unreasonable, I wouldn't still have all these accounts – I'd probably have been kicked off everything by now, right? I'm just telling my story about getting kicked off for normal use, that's it.
Your request in your original post is.. unreasonable, very unreasonable. If I were a host myself, I wouldn't want you as a customer either.
You created a ticket saying your VPS doesn't work. You didn't ask the provider to help you, instead you demanded compensation. The words you used are not friendly, you were not attempting to work with the provider for a solution, instead you demanded compensation immediately.
The provider told you your server was suspended due to brute force, saying you have received an email on this. Not sure if that email had more information or not, but you didn't bother asking for more information. Instead you replied with a strong tone "restore my VPS immediately.
Then about 17mins later, you created a new ticket with AI generated text. I can't bother to rephrase everything but I see: 1. compensation of 1 month free 2. immediate resolution within 2 hours. My friend, you paid $9.5 a year, you call this "COMMERCIAL matter" (frankly I don't know what that means but okay). You demanded the provider to work around you like you're a one-year-old. Like, what are you thinking?
You also threatened the provider that you'll intentionally post negative reviews, chargeback, etc.
This is not how you communicate. Be polite, be understanding, work with the provider to resolve the issue first. Once it's all figured out, kindly ask them if they can give you some compensation for the effort and inconvenience. If they say no, who cares? It's $9.5 a year, a month of service is only 80 cents. Life is too short to care for 80 cents, just move on and be happy!
@ouiheberg
As that seems to be the decisive point:
@Jensfrank
Also important: providers don't tend to arbitrarily throw around accusations like "brute force attack", although gaming hosters (which ouiherberg seems to be) might be particularly sensible. So I presume there was something that might be taken or mistaken as a brute force attack. Please, honestly say whether you e.g. tried many times to log in in quick succession.
Because I sought help many times but they didn't solve the problem, and the compensation was also suggested by AI.
The situation has been explained multiple times. There were steps 1, 2, 3, 4, 5 listed. If I could log in normally, I wouldn't be complaining here. I purchased the VPS because I saw it advertised here. When I couldn't log in, I tried different SSH tools, but it didn't work. I then opened a support ticket, and they gave me new SSH login information, but that didn't help. Later, they said they changed the panel and the IP, but I still couldn't log in, and it couldn't be pinged. I tried reinstalling, and that worked, the ping was successful. However, before I even used it, I received a notification that I was banned for brute-force attacks. This is what happened.
Just repeating your story isn't helpful, not even for you.
But you guys are mad at me for not asking for their help, so I have to repeat my story.
@Jensfrank I don't understand your indignation. You got a refund. Go away in peace. I have several servers at OuiHeberg, everything is fine in the Marseille location, in the NY location there were really problems with the transition to a new platform with IPv6 support. My server was quickly replaced, thanks to Arthur for his help. I can't say anything bad, good budget hosting.
This guy and his thread are the "any reason" in "terminate for any reason", etc in TOS.
Your problem was solved, so you feel good, but mine wasn't, so I don't feel good. Of course, I didn't ask for a refund, so it was very good of them to give me one.
I am also very happy with OuiHeberg in FR. Very stable.
You asked for one month compensation for a service you didn't even have setup at the time. That's being a dick.
But why didn't you use VNC console to login and fix SSH and solve this in minutes instead of this back and forth bullshit? You seem to be helpless and need hand holding. This isn't a service for you.
Then why there is no problem using dozens of other vps? If you don't want to talk nonsense, don't talk nonsense.
Man, I know you're disappointed with your bad luck with them.
We already get it. It's their fault this happened to you, but you, already got your refund back. It's time to move on and put the provider on your personal blacklist. There's no need to be so childish and keep malding to make everyone to get on your side.
Almost everyone active here will remember the provider mistake and will mention it again if they making the same mistake to another customer.
Next time, just don't use a random LET provider if your patience is thin cause they always have a bigger chance to fail you.
Have you ever tried to switch another SSH client such as Putty?
Some SSH client may not support Chinese input.
Also, you spam your ticket anywhere, setting all priority to High. Commercial support, Minecraft support, etc., did you buy a Minecraft VPS?
yes, i try many vps in LET
i use termius
Take some French language lessons so next time you can be angry with a French accent.
À bientot
You didn't answer my question and instead just confirmed you're helpless and need hand holding.
To answer your question, I'm squarely saying operator (YOU) error and your lack of details on the brute force attack email is likely related.
I'm trying to talk technically about the issue, you're the one talking nonsense.
You keep emphasizing the use of VNC to resolve SSH issues, but do you really think everyone who buys these cheap VPSs will use VNC?
Shouldn't the service provider guarantee a basic SSH connection?
You claim to want to discuss this from a technical perspective, yet you're simultaneously attacking me personally. This isn't a normal discussion.
End discussion and attack, they have refunded the money