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Any recommendations for customer service outsourcing companies?

24/7, Email and Phone.
It seems that companies in India are relatively cheaper, but I’m not sure about their level of professionalism.
For online store.

Thanked by 1Not_Oles

Comments

  • tentortentor Member, Host Rep

    @fmxm said: For online store.

    Anything that prevents you from paying to someone local to your country other than price?

    Thanked by 1mustafamw3
  • AndreixAndreix Member, Host Rep

    https://lowendtalk.com/discussion/205860/b2b-need-help-with-your-support-tickets-coverage#latest

    Don't do phone. But could help you with mail/tickets - assuming it's a legit business.

    $37/h or $3/solved ticket or email.

  • fmxmfmxm Member

    @tentor said:

    @fmxm said: For online store.

    Anything that prevents you from paying to someone local to your country other than price?

    Price and hard to contact.

  • Which type of work are you doing? How can I assist you?

  • you can try east EU company

  • Is there a demand for this?
    I should look into banding together some smart folks and start a firm.
    Thank you for letting me know about this.

  • LowEndStalkerLowEndStalker Member
    edited August 2025

    @vipul said:
    Is there a demand for this?
    I should look into banding together some smart folks and start a firm.
    Thank you for letting me know about this.

    God I wish you luck.

    Have fun dealing with all the indians.

  • God I wish you luck.

    Have fun dealing with all the indians.

    There could be some kind of automated solution for substandard queries : (

  • PureVoltagePureVoltage Member, Patron Provider

    @fmxm said:
    24/7, Email and Phone.
    It seems that companies in India are relatively cheaper, but I’m not sure about their level of professionalism.
    For online store.

    None.
    Honestly I'd rather deal with GPT than outsourced support.

    We've seen a good number of customers who use it and it's never seemed good.
    I guess it really depends on what you need. I've seen better luck with smaller webhosting companies who use cpanel and the people providing support for them are semi knowledgeable on that one task.

  • Sometimes is better to offer no support or limited support( only for the hardware) than you know. East European salaries may be are likely 1800-2400 euros per person .

  • Not_OlesNot_Oles Member, Patron Provider

    @fmxm said:
    24/7, Email and Phone.
    It seems that companies in India are relatively cheaper, but I’m not sure about their level of professionalism.
    For online store.

    Budget? :)

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