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I cant even ssh into my machine and the client homepage doesnt even load. It was actually working fine before the recent downtimes.
Start to receive some alerts about 20 minutes ago.
It seems heartbeat team is making some changes. Traceroute results are crazy.
Hope they can find the root issue.
only if someone would create a technology allowing to passively post information to inform clients. Like a web page. Like a status page.
That is in "under maintenance mode" for last 4 days.
I've used @LiteServer and @naranjatech for several years now but ever since the last Black Friday, the services have been horrible. The micro disconnections did not stop for more than a few days and this has been a thing for over half a year now, yet nobody has addressed this issue and indeed @heartbeat_IT is the 3rd provider to have the exact same issues. Even after the migration, I'm still getting several alerts a day.
My services just went total offline for the last 30 minutes and now back online.
They posted an update on their status page:
Update 02.08.25 01:55 CEST: We are still in the process of identifying and resolving network issues. So far, we have detected and addressed two minor problems and will be conducting further tests and improvements in the coming days. Thank you for your patience.
Nowadays, everyone wants to have their own ASN, but many lack the know-how to do so. Is that the case here? I don't know, but it doesn't seem to be limited to one provider or any particular type of transport.
In the past 12 hours my server lost connections many times and even got rebooted ! damm it. XD
is liteserver in Skylink as well?
No, AFAIK they're in Serverius Dronten.
Update 02.08.25 18:30 CEST: Our measurements show that there has been no more package loss for more than 12 hours now. If you experience ongoing problems, please reach out.
Update 02.08.25 13:20 CEST: We believe we have identified the cause of the network issues, which seems to be related to a MAC-learning problem inside our internal network. To troubleshoot, we temporarily simplified the setup, which reduces redundancy in case of hardware failure.
In the coming days and weeks, we’ll continue testing and gradually move back to the more reliable setup we had before. This should help improve stability but may cause some short service outages. If there are any major outages, we’ll update you here.
So, anyone can confirm?
Well the heart's ain't beatin' all that well.
bump? :_D
// Only like 6 minutes outage, cool.
I'm sincerely impressed this has been going on for so long.
Just wow man.
always felt like something was off about this provider, really happy I never ended up getting anything from them.
Some client is messing with network heart which is causing the network resets and issues.
Just wondering… what made you feel that way? I had a good experience with their services up until recently
just gut instinct, whenever something seems a little too good to be true I just pass on the provider overall. I haven't had any issues with any of the providers in my signature if you're looking for recommendations.
"[Netherlands] Network Maintenance - 12.08.2025 19:00 CEST
We were able to solve the packet loss issue and are implementing all redundancies that were removed during the debugging of the issue back into the network infrastructure. To do so we have to conduct network maintenance on 12.08.2025 19:00 CEST. The network will be offline for around 60 minutes. After the downtime we expect packet loss for the following hours until everything is back to normal. Thanks for your ongoing support! We will be back to our old quality soon."
I am a Heartbeat customer. This is how I see it:
1) Heartbeat is cutting costs with custom transit deals
2) They have issues with internal routing
3) They are solving these issues
4) They care about redundancy. It adds complexity and may be adding to their issues at the moment
It is possible Heartbeat will lead the way for new popular deals and others will be scrambling to copy them.
I wonder if they'll move back to Skylink after this
@Freek, not possible, we already gave the rack to another client.
or at least apologize for the reputation damage he did?
So, how are you guys enjoying todays 60 minutes network downtime that was scheduled like 5 hours ago? This was so fast that no one noticed it, I guess?
So... no maintenance, no updates and now another 5 minutes blip?
I have some services with them and will retain them for now.
Maybe with this situation they have clear out all the issues, improved their overall setup and we will be back to the past quality or even better now with all the changes. Only time will tell.
Just made some network tests and it seems that now in Databarn datacenter they are using ZET.net primary upstream.
I'm glad the data center relocation reduced latency. I hope the issue is resolved soon.
network has been stable in the last days. but since day 12, no update on their status page that is still showing skylink datacenter.... I can understand issues and network problems. But lack or incorrect information is not good.
Unfortunately I see no huge improvements!
deadpool ?
They have updated the status page. Really hope not, since i like their service
Hi!
Thank you to all clients that supported us in the last months and years. We are aware that the quality of our services was degraded the last few months and we worked behind the scenes to get back to our previous quality level.
The packet loss issue is solved. It was a combination of mac learning and Proxmox VE Firewall issues.
As always: If you have any issues, please open a support ticket.
Regarding @Skylink:
Thanks to the data center staff that handled remote hands for us for the last 1.5 years. Their response during office hours was fast and their work was on point.
Thanks to Marcel and Rene as well for providing cost-effective services like cross connects at Nikhef and so on. Even though you were hard to reach sometimes, in the end things worked out.
We never blamed @SkyLink for the packet loss issue we had. We had the transport from Skylink towards Nikhef under suspicion for a while but were able to exclude it as a cause for the packet loss.
The decision to migrate to another data center was made based on the following 3 points:
Skylink has no ISO 27001 certification. We are onboarding more business clients that require certifications. Databarn is ISO 27001 certified.
Missing expansion possibility: Skylink has no racks available at the moment and their buildout of new racks is delayed. We were unable to grow. Therefore, the overhead of running and investing in a network made less sense for us. At Databarn we were able to reserve racks and will be able to grow.
and one major point: the outages:
21.03.2024 - Transport Maintenance without prior announcement
Skylink forgot to inform us that the transport will be offline for a few hours due to maintenance work. This led to packet loss due to congestion of the Skylink IP Transit. We contacted Skylink back then due to the issue and they let us know they forgot us.
17.05.2024 - Transport Maintenance without prior announcement
Same as 27.03.2024. Skylink forgot again to inform us that the transport will be offline for a few hours due to maintenance work. Packet loss again.
23.08.2024 - Transport Maintenance with expected Packet loss
This time Skylink informed us (on 20.08.2024) with the following E-Mail that there will be maintenance work for the transport + packet loss due to congestion.
We received the following E-Mail:
Dear customer,
On Friday, August 23, 2024, from 0:00 AM to 6:00 AM CEST, maintenance will be conducted on our dark fiber connection to Amsterdam. Regrettably, during this period, the connection capacity will be temporarily reduced, resulting in potential packet loss. We anticipate that the maintenance will conclude ahead of schedule, by 4-5 AM, restoring normal connectivity.
Simultaneously, we are actively working on implementing redundant dark fiber infrastructure to mitigate such issues in the future. We appreciate your understanding and cooperation during this maintenance period.
19.11.2024 Power Outage
There was a fire in the public power grid. After the batteries of the UPS were fully discharged, our infrastructure was offline. No working diesel backup power.
We received the following E-Mail:
Dear client,
today we had a 2 hours outage and we are very sorry for that.
More informations you can find at https://www.enexis.nl/storingen-en-onderhoud/eygelshoven/16058025
In big parts of the Netherlands was an power outage.
Our UPS system did keep everything running for 15-30 minutes and then
everything shut down.
Right now we have no diesel generators in place for the whole facility to cover for such events.
We have no big investors, we keep the shares fully with us and invest step by step in
the datacenter. The risk for such big electricity interruption is very low, thats why
we renewed the air conditions this year and spent over 300k Euro for it.
We hope you understand this and keep support us.
Over the year we have a couple of small power outages, which are all covered from our UPS system.
2025 we had and still have the plan to buy Diesel generators to be prepared for such events in the future.
If you still have services not running, please send us an EMail. We will work on it step by step.
Please excuse any inconvenience caused by this outage.
Regards,
Marcel Edler
30.07.2025 Transport Maintenance with expected Packet loss
We migrated to Databarn before this maintenance happened.
We received the following E-Mail:
Dear customer,
On Wednesday, July 30, 2025, from 11:30 PM CEST to Thursday 6:00 AM CEST, maintenance will be conducted on our dark fiber connection to Amsterdam.
Regrettably, during this period, the connection capacity will be temporarily reduced, resulting in potential packet loss.
We anticipate that the maintenance will conclude ahead of schedule, by 4-5 AM, restoring normal connectivity.
Simultaneously, we are actively working on implementing redundant dark fiber infrastructure to mitigate such issues in the future.
Finally we got all permissions and start digging the new fiber begin of September and expect to finish for usage until
end of the year.
We appreciate your understanding and cooperation during this maintenance period.
SkyLink Data Center GmbH
F. W.-Raiffeisen-Straße 34
52531 Übach-Palenberg
Germany
Geschäftsführer: Marcel Edler , Dirk Bellgart
Amtsgericht: Aachen
HR-Nummer: HRB21764
UST-ID-NR: DE281793497
Tel.: +49 (0) 2451 9949570
Fax: +49 (0) 2451 9949573
eMail: [email protected]
Internet: http://www.skylink-data-center.nl/
Skylink’s way of running a data center seems to be a fit for others but not for us.
While reading this thread and @Skylink’s comments, a fourth point comes up:
The way @Skylink commented here against their own client showed us that it was the right decision to migrate and terminate the contract with Skylink. We strive to communicate objectively and fact-based and expect this from our business partners as well.
We don't want to bash @Skylink. We just provided some facts so everyone can make up their mind.
As of now, we are migrating Storage VPS clients with reboot issues to another node to provide them a stable service again.
Further we are building out a redundant dark fiber connection towards Nikhef in the upcoming months to build out our peerings and have a more resilient network.
We are not perfect either. We should have communicated more during the last months. We strive to provide better services to our clients. Feedback is welcome.