is nohavps good?

Comments

• nohavps Member, Host Rep

  August 2025

  @bias13 said:

  @zed said:

  @bias13 said: But the test score wasn't the problem. Why are you all focusing on that?

  I ordered a VPS with certain specifications, but I got a VPS with lower specifications.
  The connection was very slow, 30-70 megabits on some destinations, and on others the test wouldn't even start.

  You haven't shown us slow connection, hopefully you showed that in your ticket.
  You mentioned incorrect specs that the provider already fixed and gave you extra.
  Your 3rd point is complaining about geekbench values.

  What else did you want comment on?

  it is indicated in the first point that the connection was slow.

  Dear Customer,

  Our services in UTAH, USA are Ryzen 9950x with 10 Gbps. I understand that problems may arise with activation. It was resolved within 3 minutes. You were informed that support is available through our dashboard where you place your order and submit your orders.

  We regret that our services have not been adjusted, but we understand that you are looking for other options.

  We have fully refunded your money!

  Thanked by 1zed
• bias13 Member

  August 2025

  @nohavps said:

  @bias13 said:

  @zed said:

  @bias13 said: But the test score wasn't the problem. Why are you all focusing on that?

  I ordered a VPS with certain specifications, but I got a VPS with lower specifications.
  The connection was very slow, 30-70 megabits on some destinations, and on others the test wouldn't even start.

  You haven't shown us slow connection, hopefully you showed that in your ticket.
  You mentioned incorrect specs that the provider already fixed and gave you extra.
  Your 3rd point is complaining about geekbench values.

  What else did you want comment on?

  it is indicated in the first point that the connection was slow.

  Dear Customer,

  Our services in UTAH, USA are Ryzen 9950x with 10 Gbps. I understand that problems may arise with activation. It was resolved within 3 minutes. You were informed that support is available through our dashboard where you place your order and submit your orders.

  We regret that our services have not been adjusted, but we understand that you are looking for other options.

  We have fully refunded your money!

  No problem, fast and timely assistance. Refund confirmed.

  Thanked by 1zed
• EpicEscapist Member

  August 2025

  @bias13 said:

  @EpicEscapist said:
  I hope you do know that VPS is run on a shared environment, so scores might be lower in the moment. Why not try again later and you could've opened a support ticket with them instead of complaining online

  But the test score wasn't the problem. Why are you all focusing on that?
  I ordered a VPS with certain specifications, but I got a VPS with lower specifications.
  The connection was very slow, 30-70 megabits on some destinations, and on others the test wouldn't even start.. you never actually showed us these slow speeds. Also they literally gave you extra when they realized their mistake. Sounds like you're just trying to find a reason to complain even though there's nothing to complain about
• bias13 Member

  August 2025

  @EpicEscapist said:

  @bias13 said:

  @EpicEscapist said:
  I hope you do know that VPS is run on a shared environment, so scores might be lower in the moment. Why not try again later and you could've opened a support ticket with them instead of complaining online

  But the test score wasn't the problem. Why are you all focusing on that?
  I ordered a VPS with certain specifications, but I got a VPS with lower specifications.
  The connection was very slow, 30-70 megabits on some destinations, and on others the test wouldn't even start.. you never actually showed us these slow speeds. Also they literally gave you extra when they realized their mistake. Sounds like you're just trying to find a reason to complain even though there's nothing to complain about

  I've obviously attached the screenshots to the ticket. I just wanted to share my experience. As I said, the support was good, but there were some issues I didn't like, and I don't want to continue with this provider.
• nohavps Member, Host Rep

  August 2025 edited August 2025

  @bias13 said:

  @EpicEscapist said:

  @bias13 said:

  @EpicEscapist said:
  I hope you do know that VPS is run on a shared environment, so scores might be lower in the moment. Why not try again later and you could've opened a support ticket with them instead of complaining online

  But the test score wasn't the problem. Why are you all focusing on that?
  I ordered a VPS with certain specifications, but I got a VPS with lower specifications.
  The connection was very slow, 30-70 megabits on some destinations, and on others the test wouldn't even start.. you never actually showed us these slow speeds. Also they literally gave you extra when they realized their mistake. Sounds like you're just trying to find a reason to complain even though there's nothing to complain about

  I've obviously attached the screenshots to the ticket. I just wanted to share my experience. As I said, the support was good, but there were some issues I didn't like, and I don't want to continue with this provider

  Can you tell us about the problems you've encountered:

  A plan was incorrectly activated, which was resolved in 3 minutes and an extra 10 GB NVMe was provided?

  Could you attach photos of the ticket? We knew from the start that it was only your intention, but as we told you, you were the only one having connection issues in Frankfurt. We were always there to help, but you just wanted to comment on LET

  Feel free to let us know so we can improve our services

  We will issue a refund and proceed with the cancellation of the service
• bias13 Member

  August 2025

  @nohavps said:

  @bias13 said:

  @EpicEscapist said:

  @bias13 said:

  @EpicEscapist said:
  I hope you do know that VPS is run on a shared environment, so scores might be lower in the moment. Why not try again later and you could've opened a support ticket with them instead of complaining online

  But the test score wasn't the problem. Why are you all focusing on that?
  I ordered a VPS with certain specifications, but I got a VPS with lower specifications.
  The connection was very slow, 30-70 megabits on some destinations, and on others the test wouldn't even start.. you never actually showed us these slow speeds. Also they literally gave you extra when they realized their mistake. Sounds like you're just trying to find a reason to complain even though there's nothing to complain about

  I've obviously attached the screenshots to the ticket. I just wanted to share my experience. As I said, the support was good, but there were some issues I didn't like, and I don't want to continue with this provider

  Can you tell us about the problems you've encountered:

  A plan was incorrectly activated, which was resolved in 3 minutes and an extra 10 GB NVMe was provided?

  Could you attach photos of the ticket? We knew from the start that it was only your intention, but as we told you, you were the only one having connection issues in UTAH. We were always there to help, but you just wanted to comment on LET

  Feel free to let us know so we can improve our services

  We will issue a refund and proceed with the cancellation of the service

  But my server wasn't in Utah, it was in Frankfurt.
  I simply reported my experience. The activation didn't go through automatically because you activated the wrong plan for me. You resolved it quickly, and I'm happy about that.
  Then I encountered some connection issues, with the connection not being particularly fast to destinations outside the EU.
  I requested a refund and was immediately reimbursed.
  I received excellent customer support. For me, the case is closed. Goodbye.