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Urgent issue with Verasel servers : Review Update!

Hello

I am facing an issue 7 hours ago, I have 2 servers from Kekistan @Verasel and both servers went down and have been removed from my servers panel without any notification (this was not the first time to face that, on the first day I faced that and the reason was that server was related to another client and thanks God that I had a backup of my work).

I received an email from uptimerobot service that both servers are down the same second!! then I immediately opened my servers' Tenantos panel I found no servers!!!

My servers renewal dates are 7th of August and I have paid both servers renewals on 1st of August!

I lost my data, I have contacted him through email and telegram but no reply till that moment! He is not replying from more than 10 days before even sending my payment!

I know he has personal circumstances, but it only comes down to losing my work on servers!

I saw the offer here and made the agreement according to that offer on first week of July

Actually I have contacted another provider and received new servers and migrating my backup right now but for sure I lost some important data!, what a big loss!

What should I do in this issue, it is the first time to face such issue!, Any help?

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