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How to get a new VM? I have the backup snapshot in Stallion.
Open a ticket and we will point you over to a different node and you can restore.
Francisco
The migration to CH from LUX is complete? How long will it take to get GeoIP updated?
For the majority of users. There’s some nodes in transit but the very vast majority of users are good.
Geoip will take ages to update everywhere.
Francisco
DOUBLE MY RAM ORDER #3423452 #WELOVEBUYVM
I don't have any storage blocks,but it still doesn't work now. I want to know if I can handle non slab users first. It's very urgent.
Btw, some feedback. Would be actually nice to get an email that the migration is done.
BGP was working 4 days ago
but not now:
birdc s p a frantechv4
BIRD 2.0.12 ready.
Name Proto Table State Since Info
frantechv4 BGP --- start 00:58:15.891 Connect
Description: Frantech/BuyVMv4
BGP state: Connect
Neighbor address: 169.254.169.179
Neighbor AS: 53667
Local AS: 44922
Channel ipv4
State: DOWN
Table: master4
Preference: 100
Input filter: ACCEPT
Output filter: AS44922_v4
IGP IPv4 table: master4
Non of VMs from LU are online in CH, still
Yeah the slab users are still out.
Hoping to get the mx204 racked today so I can cut over to it
sorry about that.
Francisco
server still down, just one day notice.
THIS IS A FUCKING JOKE @Francisco
I agree, I wish we had the full week I asked for but we didn't. We sent email notice within an hour of getting the notice ourselves.
Do you have backups inside of Stallion? A snapshot?
Francisco
I had to move all my site and slab data to a different host as this is some significant downtime and not sure if it's worth the ballache moving it all back when it comes back up. that coupled with the 100ms+ latency on my non slab vm it's been quite painful.
Might move some sites over to namecrane in UK any offers on at the moment?
Can you PM me a trace/mtr showing the latency?
We don't have any specials at the moment, just whatevers on namecrane.com.
Francisco
Same.
We received no notification whatsoever about the migration.
The first sign of trouble was BGP.Tools alert on July 26 that our data feed was sending fewer than 100000 routes.
We only knew about migration after we found the routed subnet not working and opened the ticket.
We received no notification whatsoever about the migration.
We only knew about migration after we found the routed subnet not working and opened the ticket.
I've been given an mx204 now so I'll hopefully have that cutting over very soon, then we can restore BGP. I don't have the time/effort to try to port the config to cisco.
Francisco
Understood.
When we looked at Wireshark, we were puzzled to see a MAC address marked "Cisco" while it used to be Juniper.
Next time learn from ServerFactory and drag the entire rack including servers and routers in a truck, but remember to close the rear doors.
There's a story here I've not heard before it seems, lol.
Francisco
Do have an ETA on migration?
Anybody has received any updates.
@Francisco
We've got a post up on billing but we have an active thread on discord for it too.
All non slabbers should be up. Slab users are pending their hypervisors being turned on which is HOPEFULLY tomorrow.
My hands are tied on all of this so i'm just trying to work with what i got access to.
Francisco
Except that if you're in a node that got misplaced as a slab node and is still in transit, you get no notification whatsoever and have to go around asking in tickets.
Close to 4 days downtime here...
Not only that but I'm totally missing an email notifying about migration from LU to CH even, I found out thanks to Discord
That's fair, and you're right, a small handful of users didn't migrate off properly so they got 'stuck' on there.
If you have a snapshot or backup in stallion and are OK restoring to that, we can remake your service. If you don't then we'll have things sorted ASAP and i'll pull.
Francisco
ServerFactory is driving their truck from SkyLink to DataBarn today.
The unlocked rear door refers to a scene in Silicon Valley where a large computer was lost in transit as components fell off the back of a truck.
Ahahaha that came to mind when I first read it but wasn't sure.
Good luck to ServerFactory.
Francisco
Thanks for update.
@Francisco
The only notification I ever received about it was the heads-up that came in 24 hours before the downtime.
It's more than what I got with the LUX outage, which I had to look up on LET myself to find out why my VPS was down, but still really not sufficient as it gave me no time to prepare.
Not sure what they're planning on for compensation, but I'm actively looking around for other VPS hosters now
Let's face it, this is a very poorly prepared move.
The downtime has already been 4 days.
Downtime over 5 days is quite painful
The downtime has already been 4 days.
I agree, not the timeline I expected for these slab nodes. They're actively racking things in NL so I can do a pull.
A few weeks free at least, but maybe we just round it up to a month.
Francisco