New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
Drafting up an email shortly to send out regarding this.
Friday at about noon (Amsterdam time) a new CPU will arrive. Maintenance will occur sometime after that pending remote hand's availability where a CPU and NIC will be replaced.
The issue, as described to me, is "it seems packets that are coming in on a pci lane for cpu1 and are meant for cpu2 are getting dropped heavily". We've tried a handful of temporary bandaid fixes for this. The only thing that really seems to temporarily fix this is rebooting the node, which when we do this causes just as many tickets and upset people as not rebooting the node and just letting there be insane packetloss.
I'm saddened by this. I'm seeing tickets from people who signed up in 2021 when we first started offering NL VPS, never once needed to contact us, asking us WTF is happening. I'm hoping that after this upcoming maintenance window that things return to production quality.
This network issue didn't present itself in the initial testing / bench marking phase of setup. Was only after we were about 12 hours + deep into migration that it decided to show its ugly face.
You claim that Incognet doesn't pay/file taxes and/or doesn't do any accounting? I don't understand what you tried to say by "no financial"
Because it's not required by law for us to collect your name, phone, address, etc.
We ask for an email address only as a point of contact.
Now, PayPal and whatever other merchant accounts have your details. They're mega corporations with a clear ability to confirm/deny the authenticity of your usage of that account. We're just a small business and do not have the ability to verify such things.
If the law changes, our policy will change. Right now, everyone appears in the system the same besides their email address.
Where are you registered, in what country?
Where are you registered, in what country?
https://wyobiz.wyo.gov/Business/FilingDetails.aspx?eFNum=229163159131103035162114075077079168168187129050
&&
https://wyobiz.wyo.gov/Business/FilingDetails.aspx?eFNum=167071164056235010207026169151197054202011048010
why 2 separate entity mr iconet
Lmao Occam’s razor really is lost on some people isn’t it
US standard should be standard everywhere in this regard IMO. Only companies I’ve seen with similar policies are based in the UK, Ukraine, Moldova, Russia, and Iceland.
Why not? Both appear in my signature so I provided both details.
Each for each message that @NeedDeal sent
i thought it was for each balls mr incogent @MannDude has
The United States doesn't require KYC for hosting/cloud service customers. US companies who require it are just doing it as a measure to help prevent abuse/illegal activity or payment fraud (for non-crypto).
Edit: sorry I didn't see that it was already replied to. Was reading the previous page and thought it was the end of the thread!
Hello,
One of my VPSs was part of the migration that took place a week ago, and everything was working perfectly afterward.
However, starting on Sunday, I began to experience connection issues, and through Tuesday, there was severe packet loss. As of yesterday, my VPS is completely OFFLINE and has been down for a full day now.
Is this related to the widespread issue that other users in the Netherlands (NL) are reporting, or is this problem specific to my VPS?
Will this problem be resolved by Friday (tomorrow)?
I held off on opening a ticket because I know you must be very busy after the migration. I've been monitoring the status website incogNET page more closely than the forums. As a suggestion, it would be very helpful to keep that page updated with the latest information.
Tomorrow (Friday) a replacement part should arrive to the DC, afterwards remote hands can be requested for a scheduled replacement. This, we hope will resolve the issue you and so many others are experiencing.
I'll get the email addressing this issue sent out and an announcement on the portal made shortly.
Package has taken a detour to... Italy. ( -_-)
Unlikely to actually arrive today now.
Maybe the courier wanted an extra pizza/wine stop
You receive the product or will it arrive on Monday?
teh earlier teh better!!11
Will post updates on the announcement within the portal soon.
@MannDude please check Ticket #0713B72I1. I paid with crypto. The system still shows that the invoice has not been paid.
0713means it was opened today.I'll review when back at my desk, on mobile currently. Its possible the payment hasnt confirmed yet. If you've not done so, include the TX ID and coin type in the ticket to make it easier to review.
@MannDude SysOps day is coming up on July 26, hopefully you get some needed hugs. You're doing awesome work.
How long are tickets expected to take? Been waiting over a week for my ticket to be responded to, and my service is entirely unusable in the meantime. Normally I wouldn't really care but I'm paying $30 a month for this VM, would be nice to have some level of support.
paying 30$/m but need to beg the provider to answer a ticket is crazy work
A ticket ID would expedite the review.
If your service is in the Netherlands, then nothing we can do for you at this time. There was an email sent to all impacted users as well as an announcement on our portal (which was linked to from the email) explaining what is going on. Waiting on FedEx. What was supposed to arrive Friday in Amsterdam from Germany got routed to Italy and is now in France.
No one wants the issues in the Netherlands fixed more than me.
If it's unrelated to the Netherlands issue, then drop me a ticket ID and I'll get you sorted out ASAP.
More help is coming soon. I can't interview, onboard, train, and do everything else I need to do while also playing catch up after this migration issue.
PMed, thank you!
update: ticket got answered, VM is ok, got some SLA credits. looks like the issue won't happen again, pretty happy overall
Hello @MannDude, can you please check ticket #0713B49M9?
Part arrived. I believe AMS will go down shortly for maintenance. Going to draft a quick email now but it may not arrive before maintenance begins.
This is emergency maintenance so not going to try to schedule it some time in the future. We wanted this to occur on Friday but our package when on a Euro Trip vacation to Italy and France before arriving in the Netherlands.
I think I did that earlier. No need to list tickets in here that are less than 24 hours old.