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Comments
Such quality to call your customers retard. How old are you, 15?
Hes not my customer. Hes the lawyers child.
makes you look extremely unprofessional considering you sent that from an account that represents your business
Yeah I can see that.
Hello,
if there is any doubts my Details are in imprint.
You can raise complaints to official positions like;
https://www.verbraucherzentrale.de/beschwerde
Otherwise if lawyers contact us it will be professionally handled by our lawyer.
No worries about that. This is a public forum full of trolls so i dont dare to use this language. Furthermore i will not comment any further.
The customer in question was professionally handled and i explained why is that here.
thanks for understanding.
Welcome Charityhost 2!
The following texts were unnecessary: "Tell your dad to take me to court" and "Nice try Retard".
The fact that you just used such language shows a deep lack of professionalism. I don't know what happened to HostSlick as a great provider which was once understood even during downtimes. Now you (as a provider) have become just a story about how great you once were.
You have been in this community long enough to see other providers fall, and long enough to know you should NEVER address anyone this way, no matter how "troll" they are. Yet, despite of all your age around these parts, you forgot the "troll" represents the paying customers, while you can keep the conversation to minimal with efficient arguments and respectful - the community will always understand.
For some reason now you say the customer was "professionally handled". I disagree; he was named retard and minor by you (as implied from asking to send their dad).
There is no "thanks for understanding". Nobody here understands. This is a huge stain on your reputation. You might as well leave this community at this point, or publicly apologise (not for the troll, but for the way you replied publicly and everybody has seen) to avoid further shame - what you did is the opposite of professionalism, it is shameful!
Slickho.st when?
Not needed, just use charityhost 2 subdomain etc would be enough
Jesus wept, this was so simple and now it's gonna be 30 pages.
I mean lol I love you guys
I love you too.
But I don't know what I will do with regards to @HostSlick now - I have a lifetime plan with them. I am bound for life with a provider assuming their customers are minors and retards. I can't work with something like this. Now I can't even trust such "professional" attitude towards their own business.
Come on, cut the BS already!
Hostslick is not calling his customers retards. He called one single LET user who obviously and needlessly attacked Hostslick in a very unfair way a retard - and with good reason; what that guy wrote was indeed utterly clueless.
OK. Then you go and call one of your customers a retard in public, and see what happens. Then when someone says something, call their protest as BS.
There is a difference between how a customer can behave, and how a provider behaves. A provider can never go down to some customer's level of language, or they have an important image to lose - an image on which money relies on. The lack of image means lack of professionalism, trust and care, towards their own work and effort.
That sounds so professional, it made me want to become your customer immediatly
Not really a great look, even if the comment is in the wrong to start insulting people, that just makes you look so unprofessional and can damage a brands image.
By all means disagree but there is 100% no need to personally attack someone in a childish manner.
I personally wouldn't do that if I were a provider.
But still, calling one specific attacker who, to make it worse, even made crude errors in his "arguments", a retard is very different from just willy nilly calling all one's customers retards.
In short: What you implied simply did not happen, and what actually happened wasn't totally undeserved.
Also: Hmmm, emotions and emotional, even hyped up reactions for everyone, but not for a provider who got attacked and smeared?
Interesting that from a provider it's expected to nevar, no matter what, no matter how smeared, bashed, attacked, no matter whether justified or not, behave like a normal human - but for users it's OK to willy nilly smear, bash, harm, insult, attack a provider ...
That's just ridiculous and BS, sorry.
He lost his credibility already long time ago. When he sold people storage servers with specific delivery date, then people were still waiting for those servers after a month of planned delivery date, with no updates from @HostSlick. When they were asking for updates, he was just posting random bullshit on LET and not answering these people. Some people managed to got their money back by chargeback.
Also to remind, @HostSlick was the person saying he earns shit tons of money from dedicated servers and he wouldn't bother with selling any VPS anymore, yet he still offers them. Also I believe he said he won't be renewing his Provider Tag as he doesn't see it price worthy.
You cut your BS. There is no single person to call another person retard. Do you call people n slur randomly? Let alone a business calling someone (customer or not) retard. Name calling is practically lowest point of an arguement.
Your opinion. I respect that and won't argue. Your level of tolerance won't be commented upon.
No. It is not ridiculous. What is ridiculous is for a provider to act unprofessional.
If a provider is attacked and smeared and bashed, it is expected from provider to keep their composure and reply in a professional way, ignoring emotions of confused customers and sticking to the substance of the issue at hand. After resolution the provider gets appreciation, while the customer is called out by the community if it was their fault. This way the provider gains (not loses) valuable image as a professional one with regards to support, therefore will likely get even more customers in future.
In return if a provider loses control of their own emotions and start calling names towards customers, the provider loses valuable image due to their behaviour which is considered as their job and their work.
Sure enough, if a customer acts badly, they lose the contract and provider can simply suspend or ban their account. But a provider always has more to lose in public than a customer. A customer loses just a service or maybe a few services - but a provider may lose more than just a few services of a customer; a provider may lose more existing customers and even more potential customers.
Typical arguments for a certain type. I'm not interested in those "a X is expected" "arguments". But if you insist: by whom? And: does that even matter?
In real life humans are humans and there are common and well established rules like e.g. "react in proportion", and "do not provoke, in particular not beyond a certain point".
A propos reminding you of real life and real people: OP acted typical; created his "provider XYZ kills kittens!" thread, offered irrelevant and very meager pseudo "proof" and as soon as the mob was triggered he left. 10 or 100 or even 1000 posts after that? He couldn't care less. He got what he wanted and if LET is in flames afterwards, so what, not his problem.
Sorry, but what you painted IMO is just an image the mob wants to establish but not true nor reality.
Besides, why should a provider, or anyone for that matter, care about the LET mob? If I were a provider I'd simply terminate that customer and refund him pro rata, done. And I'd clearly tell him, even publicly, that that's the way I deal with blackmailing attempts, period.
But yes, calling anyone a retard and using that word wasn't the smartest move. But then, as I said, humans are humans and humans, especially when angered and very unfairly treated often tend to not act smart and cool.
TL;DR @HostSlick "sinned" - but it's a forgivable sin and even one that can be understood.
But your basically carte blanche for the mob is ridiculous and BS,sorry.
Max's retarded statements is what makes me proud to be a reguarded customer.
Reguards.
@HostSlick - if you had it and wish to sell your business, simply ask around. Surely there are providers around here who can buy your brand.
I'm a lawyers', lawyers', lawyers' son, and I'm telling that you're wrong. The first law you quote already says it is possible.
Oh fuck off. OP had a prepaid service that was suspended for an issue with a completely different service. That is contrary and unexpected to the majority of LET users. That behavior is unheard of to me as a Canadian with frequent American purchases.
There's increasing amount of times I am busy at work and don't look at personal emails until I get back home or have time. I'd be pissed if the thing I expected to be setup and running for another year just stops, I'd be pissed.
Service unpaid? Suspend THAT. On top of that, it's being argued this behaviour is illegal.
You are indeed utterly clueless.
What an insane cope.
Go back to crying about "nazis", Mr Lawyer Son.
Although I don't pretend to have substantial knowledge of laws, I do have a friend whose mother once was married to a lawyer (not his father). Does that count? Does that qualify me to proudly confuse legal terms and laws while willy nilly bashing someone?
(Hint: In case you say 'no' I might open a "M66B kills kittens for fun!" thread, show an image of some bicycle (not mine) as "evidence" and walk away. And be sure, no matter how you'll react or even whether you react at all, there are plenty LETsters who'll condemn you ...).
I agree with OP about bad practice.
Provider can request to to pay the bill before 7 days of due date or if not paid know and cancel the server and not this......making debt and problems for customer.
Actually he was not wrong in saying "Tell your dad to take me to court".
The guy did say his day is the lawyer?
God, I loved the 90s. People are so touchy these days.
Or simply, start reading the TOS for something you pay for. I mean, everyone literally uses a checkbox that we all agree to the terms, and there is a reason that checkbox is not pre-checked.