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Hostslick arbitrarily suspends users
I bought a dedicated server from Hostslick, and I didn't plan to renew it after it expired. Then my other vps that was valid until May 2026 was also suspended.
I sent a ticket, but my server is not expired, and the ticket replied that it was because my other service bill was overdue? What does this have to do with my vps?
Comments
This likely is some billing error which needs to be handled in tickets with @HostSlick Billing Department.
Did you properly submit a cancellation request before your dedicated server expires? If not, then it is possible that this dedicated server will be renewed automatically and that they may continue to bill you and suspend all your services if you do not pay that renewal invoice.
I personally don't like this kind of billing practice but many European companies do this way.
The most possible condition.
I assume you just didn't pay your invoice instead of actually cancelling the server?
To quote their TOS:
New title: HOSTS LICK suspends other services when one service is overdue
Companies do this because alot of customers dont notify. Thats bad for business. You wait days and days after invoice is overdue, your billing keeps sending reminders and the customer doesnt answer you. You as a company keep the server assigned to the customer while there is requests from other customers. And what if thats just some delay and customer will then reply after server is removed and formatted that he now lost his data?
It has happened. So clearly just cancel in client area servers that are not needed. Its a few clicks only. No reason needed.
And please he can have at least answered to one of our many emails that we can remove/cancel the server.
There is reasons this ToS is in place.
Imagine 10,100 or whatever customers doing like this.
Yup correct. Not only in the ToS. But on top of every activation Email in bold red
Plus he can just have replied to one of our invoice reminders or emails that he doesnt need it anymore. Instead he choose to play dead fish
not only in ToS but on top of the activation email - you cant miss it:
Cancellation request was only made after ticket.... then suddenly customer is not dead anymore.
@152917 Please just next time do what the Emails and ToS say. You need to place proper cancellation request 7 days before due. You now placed it afterwards which we accept for now as courtesy and have removed/formatted the dedicated server and placed it back in stock and your account/Services are now unlocked, VPS back online.
Very slick indeed
Those are just some ill business practices. You know damn well as I do: This is illegal in Germany. Each product you sell is a seperate contract. You cant just enforce punishment and cancel other products. Thats a clear breach of contract. No matter what your write in your TOS. As soon as your TOS contain illegal / ill business -> Not valid in Germany.
All services share the same WHMCS account balance. Server automatically renew, balance costs to minus, account and all VPSes suspended.
Class action lawsuit is coming.
The end is nigh.
Does not matter. This business practice is still illegal. As he lives in Germany, he has to respect and act according to German Law. That technical "inconvenience" does not mean jack shit.
Nah, just an other case of this provider acting unprofessional and in this case illegal.
His system is flawed from the beginning. As you have contracts with a cancelation period of X days, you need to be ready to enforce payment. This is impossible if you sell internationally.
E.g: For customers from Germany you are able to sell of the debt to a debt collection agency. On an international basis this standard procedure is nearly impossible. Cancelling other contracts is not the way to go and again illegal in Germany. Instead of power-tripping the customer, he should change his fataly flawed system.
How to change the system exactly?
In what law is that regulated?
I'm no expert on german laws, but as far as I recall the right to chose who to do business with is still pretty strong even in Germany.
Pretty scummy move IMO. I agree its OP's fault for not doing cancellation but whole ass suspending? nah. Scummy move indeed.
You are allowed to collect debt trough various means.
Suspending a yearly paid server could definitely be one of them.
Not paying outstanding invoices could also be seen as a TOS violation, which would be reason enough to suspend the entire account and terminate all contracts.
If you want to shit on HostSlick, you might want to look for something else.
Why it always end up being LowEndLawyers?
Because some Mik3y326 says so? And incorrectly.
What irritates me there isn't just your aggressive "pseudo lawyer" post per se, but that you started your attack attempts against @HostSlick after he very generously re-activated that utterly ignorant user's VPS!
HostSlick, you have to learn about how a (quite sizeable) part of LET users tick!
If some user, especially a hardly known one, creates a thread with a title alleging that provider XYZ "kills kittens" they simply want to force their will upon you. If provider XYZ gives in - as you did - the result is 1 satisfied (bad) customer, plus hundreds like him/her who simply "learn" that provider XYZ is an easy pushover ... and plan and act accordingly!
It was friendly and well meant by you (and maybe guided by conflict aversion) but I'm afraid you'll regret it.
So, make up your mind, either stick to your TOS and act accordingly, no matter some public yadda yadda -or- change your TOS!
I know this provider has a lot of problems but this one falls squarely on the OP’s feet. As a matter of courtesy, get in the habit of always giving a month’s notice to every provider regardless if they require a termination notice or not. It will give you a peace of mind that the service will be shut down with no billing surprises.
(Note: Some providers may require 60 day notices, especially German ones. Nonetheless, always talk to support about how to properly terminate a notice. Even if they don’t respond in a timely manner, the ticket open date can be considered as the notice date.)
Sadly most providers on here will fold because one person has an issue, they post the thread here to force the provider because suddenly the low end lawyer squad all jump on the bandwagon with stupid troll comments or opinions that are deliberately going off the topic of twisting the words of a provider to cause more drama instead of sticking the the factual points of the case and judging on its own merit.
Then the provider will just give in most of the time to hear the end of it from the OP and the trolls who have nothing valid to bring to the discussion other than derail and manipulate words, sometimes providers here their first language is not English and suddenly a mis-phrased post is attacked by the trolls but because some have been here a number of years they are sometimes give a little more allowance to troll than someone who is new to the site as the same happens in most work places, the ones who have been there a long time will be given extra space or feel they have extra power/ entitlement to say more.
I gotta side with the provider too. Its pure laziness not sending a cancellation request. If you're AWOL due to IRL issues, sure, makes sense. Even in this case, I think OP could have just apologized in the ticket, paid for the 3 days of overdue and then cancelled the server. Opening this thread was a scumbag move IMO. Should be moved to off topic.
Many services do this, which is bs.
Im a lawyers son, not a lawyer, correct. Still I know my German laws, as I have to act according to them too. I am sorry to tell you, but I have just confirmed. Here are the Laws straight from our "Bundesgesetzbuch". Translate them yourself
. I wont post in this tread anymore, have a nice evening.
https://www.gesetze-im-internet.de/bgb/__314.html
https://www.gesetze-im-internet.de/bgb/__273.html
https://www.gesetze-im-internet.de/bgb/__320.html#:~:text=Bürgerliches Gesetzbuch (BGB),dass%20er%20vorzuleisten%20verpflichtet%20ist.
https://www.gesetze-im-internet.de/bgb/__307.html
sounds like WHMCS setting, just hit up Ralph.
Cute - but the TOS/AUP usually are part of the contract.
Tell your dad to take me to court
BGB means bürgerliches Gesetzbuch Not Bundesgesetzbuch. Nice try Retard.
ChatGPT probably?
Nice big boy language. Truly professional.