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Have you asked @yoursunny
I understand it's important to be sure you're not getting scammed by people, but I think it's only you, OVH and Hetzner that are this strict (in terms of both location + name). It's more common that companies have no-VPN rules for new customers, though I feel that's maybe only 50%.
Great that you are open to feedback.
From my previous post:
So it sounds like maybe it's not set in stone? My order from today is stuck and I'm essentially wanting to know if gymnastics will be required. The only issue is that I simply don't live personally (ip address) at a corporate billing address. I did not have this issue with OVH (both CA/EU and US), Hetzner or any other provider.
My feedback would be:
Expecting the billing address to match with the user's current IP within a certain km radius does not make sense, especially for a business product. I'd say it's exceedingly common for individuals to not be located at their business billing address, it is a separate entity. There are ~2m companies in Delaware for example and the population is ~1m.
Also, if the address is valid enough to be valid for PayPal, then I would hope that it should be valid enough for Namecrane irrespective of the IP address - especially because bypassing this IP issue would be kindergarten level for any fraudster.
Something similar to this is now available
I've got Roundcube setup in EU as well, so everyone should be good to go.
You can login to it via https://workspace.org/
Francisco
Thanks @Francisco - Roundcube is much better to use than SmarterMail.
AFAIK they moved where catch all is handled in the newest version.
You’re welcome on Roundcube. Let me know how we can improve it.
Francisco
I did manage to get it setup last week, I forgot to clear the auto-saved draft comment from this post before I posted about RC, haha, oops.
How recent did they move catchall?
May 15th. We only updated us1 in the past day or two. EU has been on the latest since going live.
Francisco
Nice Plan, Congratulations!
I've tried to login to Roundcube for my EU account using the link quoted (https://workspace.org), and it keeps failing.
Apologies if this has already been asked, but is there a feature or setting in Catchall that allows us to reply using the same email address the message was originally received on?
Will test but what error do you get? Can you pm me a screenshot?
Francisco
FWIW, it's nowhere near as strict as you make it sound - my IP rarely geolocates in the right country (although still UK), and is usually one or two hundred miles out, but I've never tripped their fraud stuff.
Certainly from the history of BuyVM they haven't exactly struggled for customers (most complaints are about lack of stock) so it doesn't seem likely that they're driving away all legit customers...
Sorry if I have missed this anywhere, but if you turn on 2fa can you still use rclone? Or do you need a non 2fa account for that?
The latest rclone builds support 2fa
Francisco
How does the cloud storage work, is there a mobile app or similar?
Nothing custom to us. You can always plug it into an FTPS client. I know I used one on my phone while testing FTPS and it worked great.
WEBDAV is still on the TODO list.
Francisco
Ah ok thought it maybe nextcloud or owncloud or similar
Are we able to backup the messages in a mailbox to our own storage? I remember a comment about the different options. Can't find the current status. No rush, imap backup works just fine for now.
I haven't finished any sort of remote backup option yet, been a bit tied up on some big hardware changes on the shared side.
It'll happen, just want to make sure we don't turn it into a massive resource hog in the process.
Francisco
Eagerly waiting for Singapore location 👏
I just don't see it happening for quite some time. Literal years.
Francisco
Thank you, that's awesome!
Is there a demo login for workspace.org?
Is it for the reseller plan possible that the users enable the plugins from SmartMail, like OpenAI?
https://help.smartertools.com/SmarterMail/Current/Topics/Marketplace/AI_Integration/OpenAI
workspace.org is just a whitelabel SSO page. It generates SSO tokens and redirects you to the correct node. It also exposes Spamexperts for end users (something cPanel/DA doesn't offer).
Past that, there isn't any portal to it. In the future we'll allow full branding of the page (basic options for colours, etc, as well as full stylesheet injection if you want).
Francisco
https://demo.crane.email/interface/root ?
That's not workspace.org though, that's Smartermail
Maybe that's what they meant and i'm being too literal.
Francisco
Haha I dunno either tbh, as I copied the link from the first page I thought “but it’s here” lol.
Anyway I just came to check on WebDAV updates
Will it be before 26th may 2026?
Alright good, so I have the possibility to install the SmarterMail plugins?
Is there any possibility to get anonaddy or simplelogin or duck like functionality. I don't mean catchall aliases but onthefly alias generation/deletion. That would be the single feature I am most interested in.
@Francisco I am new to all this but can you please tell if we can use this service to send emails via api? I mean alerts, notifications to website users using some python script which gets triggered after user action on website?