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NameCrane, I got a fraud alert after paying, they said I am using a proxy but I use my ISP directly

So, I just purchased offloadsql from namecrane, and after payment successfully using a credit card from redotpay, they said that I am a fraud because of my IP, they accused me of using VPN/proxy, but I just used the internet directly to my ISP without any proxy or VPN. I don't know what my ISP doing that I got rejected to buy some service in namecrane.

Did anyone have the same problem with namecrane? Do you mind sharing your process so that I can buy on namecrane, or should I choose another provider? I need the managed DB and email hosting.
I already opened a ticket but they said I need to change the internet connection. And I think changing ISP just to purchase a service is not a good idea because I need to pay more for the cable length and the internet pole.

Thank you in advance.
Please correct me if I am wrong.

«1

Comments

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    Hello,

    Fruadlabs is what's reporting on that IP. Unless we step in that's usually her single source of truth.

    PM me your account email and I'll take a look and I can guide Karen.

    Francisco

    Thanked by 1kkrajk
  • Hi, Thank you for the reply, I already send PM to you.

  • raindog308raindog308 Administrator, Veteran

    image

    I expected more drama out of this thread.

  • @raindog308 said:
    image

    I expected more drama out of this thread.

    I hope there is no drama, haha.
    I think it's my ISP's problem, my ISP IP has a high fraud score, and there is a RES proxy detected when I checked at https://www.ip2proxy.com/

    Thanked by 1raindog308
  • @raindog308 said:
    image

    I expected more drama out of this thread.

    Yes, popcorn is almost ready.

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @Sipamungkas said:

    @raindog308 said:
    image

    I expected more drama out of this thread.

    I hope there is no drama, haha.
    I think it's my ISP's problem, my ISP IP has a high fraud score, and there is a RES proxy detected when I checked at https://www.ip2proxy.com/

    Yes, your ISP is doing CGNAT I guess and at least 1 of the users behind that IP has malware/etc on it that acts as a RES proxy.

    Lame.

    Francisco

  • @Francisco said:

    @Sipamungkas said:

    @raindog308 said:
    image

    I expected more drama out of this thread.

    I hope there is no drama, haha.
    I think it's my ISP's problem, my ISP IP has a high fraud score, and there is a RES proxy detected when I checked at https://www.ip2proxy.com/

    Yes, your ISP is doing CGNAT I guess and at least 1 of the users behind that IP has malware/etc on it that acts as a RES proxy.

    Lame.

    Francisco

    Thank you for the information, It seems that I have to be sincere this time that I can't buy services from namecrane for now.

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @Sipamungkas said: Thank you for the information, It seems that I have to be sincere this time that I can't buy services from namecrane for now.

    Karen bumped you to premier, so you can order now without issue.

    Francisco

    Thanked by 1Ticaga
  • @Francisco said:

    @Sipamungkas said: Thank you for the information, It seems that I have to be sincere this time that I can't buy services from namecrane for now.

    Karen bumped you to premier, so you can order now without issue.

    Francisco

    WOW!! Thank you for the help. I just renewed my offloadSQL for today, and I successfully extended the service. Let me see about the email hosting before migrating. I need a push notification for iOS or Android when there is a new email. Let me check the docs and other discussions about Email hosting in NameCrane first, my existing email hosting sometimes didn't send the notification.

  • YmpkerYmpker Member

    @Francisco said:

    @Sipamungkas said:

    @raindog308 said:
    image

    I expected more drama out of this thread.

    I hope there is no drama, haha.
    I think it's my ISP's problem, my ISP IP has a high fraud score, and there is a RES proxy detected when I checked at https://www.ip2proxy.com/

    Yes, your ISP is doing CGNAT I guess and at least 1 of the users behind that IP has malware/etc on it that acts as a RES proxy.

    Lame.

    Francisco

    That's a pita, indeed. In Germany ISPs also tend to use CGNAT at times, which can be annoying for the reasons mentioned before. Hate it with a passion.

  • DazzleDazzle Member

    What provider bro @Sipamungkas ?

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @Sipamungkas said: I need a push notification for iOS or Android when there is a new email.

    Cranemail has z-push/exchange on IOS & Android, so, you'd have that :)

    Francisco

  • @Francisco said:
    Hello,

    Fruadlabs is what's reporting on that IP. Unless we step in that's usually her single source of truth.

    PM me your account email and I'll take a look and I can guide Karen.

    Francisco

    Maybe ditch that sh1t
    You give client data to another company without consent

    Thanked by 2darkimmortal Alyx
  • FranciscoFrancisco Top Host, Host Rep, Veteran
    edited June 2025

    @Spirits said: Maybe ditch that sh1t
    You give client data to another company without consent

    Should we ditch credit cards too, since we have to provide the details to Stripe to charge?

    Francisco

    Thanked by 1Ticaga
  • If you dont inform client and no consent given
    Myyes.:)

    Thanked by 1Alyx
  • CGNAT is becoming quite common.

    Thanked by 1itzgeo
  • And we have ipv6 and fuckers still dont drop v4 support
    End the mafia behind the v4 stop making some pockets rich
    Drop v4. Allow only v6.

  • JoshRJoshR Member, Patron Provider

    @cybertech said:
    CGNAT is becoming quite common.

    agreed.

    I tried that https://www.ip2proxy.com/ site against one of my IPs I have and it says its a VPN and a fraud score of 94. :lol:
    While it is a VPN for me only and I don't do anything that would warrant fraud or abuse. I don't get why it would score it that high considering its only my traffic. I'm skeptical of sites like that.

  • @raindog308 said:
    image

    I expected more drama out of this thread.

    Just normal WHMCS fraud detection behavior to me :D

  • beanman109beanman109 Member, Host Rep, Megathread Squad

    @Spirits said:
    And we have ipv6 and fuckers still dont drop v4 support
    End the mafia behind the v4 stop making some pockets rich
    Drop v4. Allow only v6.

    full of great takes aren't you

    Thanked by 1skorous
  • raindog308raindog308 Administrator, Veteran

    @Spirits said: the mafia behind the v4

  • @Dazzle said:
    What provider bro @Sipamungkas ?

    Im Currently using PT Lintas Jaya Ind

  • @Spirits said:

    @Francisco said:
    Hello,

    Fruadlabs is what's reporting on that IP. Unless we step in that's usually her single source of truth.

    PM me your account email and I'll take a look and I can guide Karen.

    Francisco

    Maybe ditch that sh1t
    You give client data to another company without consent

    Don't worry,

    1,1,1 - Clients' personal and contact information is never shared with any third party under any circumstance.

    xd

  • @Francisco lu-shared02 (DA) has been going down and up for a few days now, is there any issue?

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @Chalipa said:
    @Francisco lu-shared02 (DA) has been going down and up for a few days now, is there any issue?

    Not seen it on our alerts, but go ahead and ticket with the domain you’re monitoring and we will look further.

    Francisco

  • eb1995eb1995 Member

    “Sipamungkas” is an anagram for spamkingusa :)

    Thanked by 1skorous
  • @JoshR said:

    @cybertech said:
    CGNAT is becoming quite common.

    agreed.

    I tried that https://www.ip2proxy.com/ site against one of my IPs I have and it says its a VPN and a fraud score of 94. :lol:
    While it is a VPN for me only and I don't do anything that would warrant fraud or abuse. I don't get why it would score it that high considering its only my traffic. I'm skeptical of sites like that.

    94 eh? I tested my ISP's IP, and I got a fraud score of 97. And it's not even a VPN. That's why the system marked my order as fraud when I bought cranemail back in April. But @Francisco helped me resolve it.

    Thanked by 1Sipamungkas
  • @eb1995 said:
    “Sipamungkas” is an anagram for spamkingusa :)

    so, who is spamkingusa? haha

  • Same here. And banned from ordering new services, lol.

  • bbn12bbn12 Member
    edited July 2025

    yeah, I couldn't order buyvm service back in the day as well..... and yes, I was behind a vpn so what.... I gave business to others ;)

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