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Our experience with aurologic: fair warning if you're a customer
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I really think you should listen to @layer7 — you couldn’t have gotten better advice if you paid for it. It is both factual and comes from the heart!
Pay the 3 months. Save yourself the agony. It’s simply not worth being stubborn. It makes you lose clarity. Thankfully, @layer7 amongst a few others has really tried to show you the way. (Kudos!)
My standpoint here is clear and as always I‘m open to talk, but I wont be nice anymore if some tries to fool me and starts a Kindergarten - or to say it in German: "Ich kann auch anders, wenn man versucht mich zu ärgern" ;
PS: The whole thread is not so smart(net), its rather a shame.
The presence of this thread tells customers to run away from both providers.
I'm not sure what you are trying to tell me with this statement - Joseph is not even 10 years older than me. I wouldn't call myself a bloody noob just because I'm 22 and having to deal with legal matters.
aurologic neither is a carrier nor a data center - they are a service provider/ISP. 1 month contracts are not uncommon with their customer base.
I offered to pay 1 month and that was about three weeks ago. My offer was rejected
I never wanted this shitshow and offered to pay at least one month, but that was my last offer.
@AS203446 You can’t seriously believe that you can haggle your way out of paying a business related commitment? 😅
Fair enough if it were you trying to fight someone as a consumer… but arguing over something that is most absolutely normal, taking it public, and ignoring what was probably the best advice I have seen in a while is just… well, immature? Oh, to be young…
Bro just wants his service terminated if invoice is overdue, no matter if it's mission critical because the invoice got lost in the email, or the employee quit and new staff didn't know about the invoice. Yes that's a lot better I agree.
How hard is it to tell the supplier you don't want the service before the due date?
(ignoring OP particular 90 day notice)
Any competent or sane client running something mission critical would have autopay set up to automatically charge the invoice to a payment method on file, preferably with multiple backup payment methods on top.
I don't run anything mission critical yet I have a virtual credit card saved for providers to bill me whenever an invoice is generated. I don't need to remember to manually log in to pay, and my service remains online.
I'll say it again and again, I offered to pay for one additional month, my offer was rejected.
aurologic has no proof that we agreed to an auto renewal after 12 months. I'm not saying our contract is invalid, but the 12 months auto renewal were not part of the initial contract I, "signed".
It's not "absolutely normal" to use a service with a contract that has three terms, nobody knows the real notice periods and such.
If you want to keep the age and me being immature the main problem, go for it, but this is not going to change the facts.
It's things like this that make me at least a little fortunate to live in Belgium, I can cancel most ISP's here either after a day, or after 15days (outside of the EU 14day policy), and they pay the remaining unused days back
But this is mainly for consumers, not companies.
@AS203446
With all due respect;
I will try to be as direct as possible:
As others have advised you:
Look at things from someone else’s POV and you should be able to see that you are looking at things with a really clouded viewpoint, which paints you as a “victim” of some “bad company”. Facts show something entirely different…
I did:
The cancel button did not work so the cancellation date is December 23rd 2024, as
confirmed by me in the ticket I opened on January 3rd 2025.
aurologic responded on February 26th.
You are not able to understand the facts.
I am not. I have at least 20 contracts with other companies and those have clear terms and conditions. Everyone is being paid, except aurologic. Pretty weird, huh?
I didn't just stop paying - I stopped paying after the contract had been cancelled. German law does not require a confirmation. I acted in good faith and my action was based on the terms I saw.
No need to apologize.
Other aurologic customers have shared a similar experience. aurologic is unable to issue contracts with clear terms. This isn't the first time.
But thanks for the ChatGPT summary.
Now I‘m curious, who did? :-)
I think you missed my message about the lawyers - they've seen all documents, TOS, Telegram messages, letters from the debt collection agency .. And you still want to well me I'm an idealist if three independet lawyers came to the same conclusion?
LET is eternal.
No reason to delete anything.
We need three drama threads every week.
Lessons written by @layer7 are valuable.
@AS203446
I guess I will call your bluff RE: “ I am not. I have at least 20 contracts with other companies and those have clear terms and conditions. Everyone is being paid, except aurologic. Pretty weird, huh?”
If that were the case, you would be aware of the fact that business is business, and you pay and move on.
Also: “ I think you missed my message about the lawyers - they've seen all documents, TOS, Telegram messages, letters from the debt collection agency .. And you still want to well me I'm an idealist if three independet lawyers came to the same conclusion?”
So.. I am sorry to ask, but wasn’t that money better spent on… Gee, I don’t know… settling the invoice?! 😂
I am not being cheeky, it’s just… if it walks like a duck.. etc.
My experience tells me that anyone working with 20 companies (!), and being able to hire 3 independent lawyers (!) is also aware that: a) it costs money to make money, and it pays to avoid trouble, and b) lawyers != smart.. a lot of hucksters out there doing anything for billables.
Sorry, my bad, TornadoDC customer. I almost forgot that these are two different legal entities.
Contracts are not clear enough, that's what I heard and I can confirm it.
I won't share any names here on LET - again, I'm not saying that the customers had the same dispute, but they raised concerns regarding their contract.
Luckily my insurance policy offers legal consultation for free - so I didn't pay a single cent.
You still don't understand what the problem is.
Yes, different legal entity - but no, there are no uncertainities nor I had any discussion going.
Not yet at least - just because I know something doesn't mean the customer has already raised their concerns towards aurologic/Tornado
i think its time to take this offline and i dont mean physically fight each other (although you could certainly do that as that is an option) because when you have an entire court case why spend your time arguing here? go to bed, dream about me featuring your logo on my t-shirt while flexing my biceps, wake up and talk to your lawyer about your $6 billion lawsuit
Many German-net operators will speak of @AS203446 still trying to convince @jh_aurologic to accept the 1 month payment years to come… but they will say that he would be met with a simple response of: I will call my mom if you don’t leave! 😂
TL;DR: The whole thread is non-sense in my eyes. I havent seen a customer, especially a serious business one, starting such in the past 10 years. I‘m quite sure there are disputes between other businesses, however you‘ll never hear anything about those - it‘s whats called professionalism. Thats why I referred to the age of the thread starter and how things are in the backend. Its basically a 22 year old employed guy running his 1 Pound share capital Limited from home, trying to sell quite cheap services below market prices. I‘m aware that there were some discussions with other suppliers similar to ours in the past. He also told me that he‘s a consumer before, to evade contractual bindings. Up on asking if he took the sales tax, he told me he did - consumers are not allowed to such. That was the first attempt to trick me. I‘m sure thats why we are at this point, the fear of being required to pay uncalculated charges may be reason enough to increase public pressure.
However, back in 2012 we also started small - now we have multiple people employed, recently employed another guy and growing at a quite solid rate. Still we didnt bother to deal with our suppliers like that - I‘m missing the serious business men style here quite a lot.
Talking about investments to fulfill the contract, surely every customer has its involvement in planning capacity long term. We didnt bother to spend six figures only on transport equipment to have sufficient capacity - also to serve this guy during his contract term he broke.
Letting someone out of a contract who‘s cancellation is not yet in effect, is something we wont do at all. Try the same with a larger company and you‘ll be surprised how much they‘ll talk with you about that
Over all: Kindergarten.
I'm sure you feel all sexy after your post but I want you to know that you're the one sounding like a child in spite of the other gentleman being 22 and having a job.
Just stop already.
@jh_aurologic - when you started your business in 2012, how old were you then?
@jh_aurologic act your age.
The Limited has nothing to do with the actual business in Germany. The Limited soley exists for RIPE. Stop making false claims. You are aware of that.
From "home" is an interesting statement, you do run 90% of your business from home as well - you have no office, except your data center in Langen.
FYI: I am not going to renew my contract at the current company I work for - my business is successful and I have financial freedom. You started aurologic / KMS Hosting while being employed at some IT-Company. Did anyone judge you because of that or why do you need to judge me?
Yes, I did. And I even apologized. You kept telling me different stories about the contract and I wasn't happy. I know that it wasn't right.
I did not make this public because I am fearing the court decision. Do you really believe I am thinking that you'll stop if I make this public? I am well aware about your decision to drag this to court.
Stop telling stories about my business, about my job and other things. But I'm OK with that- that shows your response to disputes and what kind of person you are.
I never complained about your service and always had an honest opinion.
You are making it seem like you are the hero, but in fact you are not. The way you are running your business is just unprofessional. Your business lacks structure for certain processes and yet you keep saying that you are much much better than the others.
For everyone else reading this:
Joseph and I had a pretty good relationship before all of this. But this shows me that he is in fact unprofessional and talks behind my back - and in public - about private stuff that has no relevance. I never did that and there is just no reason why he would do that.
Then it's probably the first time that a former customer does not accept your contract terms, tries to solve the problem but fails to do so because you insist on the terms that you made up.
You didn't have any employees back in 2023. Your first real employees(Not freelancers) started working for aurologic in 2024 and 2025. Please do not make it seem like you've been out of the one man show for several(5+) years, because you are clearly not.
Just because you are the CEO of your GmbH doesn't mean you weren't an one man show at some point, even with the GmbH. You are the only CEO.
You are 30, yet you behave like you are 14, throwing insults and other comments.
This was our discussion in January:
Joseph, [21.01.2025, 18:56:55]:
Hi, I’ve been thinking a bit — there are still almost 9 months left on the contract — so my counteroffer is to reduce it to 4.5 months.
Generally, I also have the situation with Aurologic’s suppliers that I must adhere to the terms of concluded contracts, but in this case, we’re not talking about anything particularly extensive, so I’m happy to compromise.
Alexander, [21.01.2025, 18:57:33]:
Renewal Term
1 month(s)
Minimum contract term
12 month(s)
Cancellation Notice Period
90 day(s) before renewal
Emergency SLA included
I’ve looked at it again — Renewal Term: 1 month(s), that’s not 12 months.
Alexander, [21.01.2025, 19:00:01]:
What excuses?
It’s written there, isn’t it?
You’re simply not sticking to what was agreed.
Joseph, [21.01.2025, 19:03:03]:
Is this another Voxility story?
Alexander, [21.01.2025, 19:03:17]:
???
Please take a look at your interface.
It says it right there — what does it say?
Joseph, [21.01.2025, 19:04:05]:
To me, Renewal Term translates to “extension period,” so you mean cancellation notice period?
Alexander, [21.01.2025, 19:04:43]:
To me, it means that after the initial 12 months, it moves to monthly renewals.
Nowhere does it say the contract renews automatically.
Joseph, [21.01.2025, 19:05:41]:
Don’t worry, I’ll ask our lawyer — they’ll probably shed some light on this.
Alexander, [21.01.2025, 19:05:53]:
Do that. As far as I’m concerned, this matter is closed.
You mentioned Voxility again, it just doesn't make any sense.
Thanks @jh_aurologic,
Just like I’ve recommended providers in the past, you’ll now go in the “avoid at all costs” list — mostly because of how you leak personal data. That alone tells me enough about your standards.
After 4 pages of this... I want a bratwurst.
Both @jh_aurologic and @AS203446 can send us shirts.
Although our biceps aren't as big as @Rubben , we would upload a video that is more energetic than just a photo.
We recommend Impossible Foods plant-based bratwurst.