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Our experience with aurologic: fair warning if you're a customer
I'd advise caution when dealing with aurologic GmbH.(TLDR below)
I was a customer for nearly three years. Technically, the service was stable and met expectations — no complaints there. But the problems began when I tried to cancel.
I signed up in October 2023 via aurologic’s customer portal. The terms shown at the time were straightforward:
Renewal Term: 1 month
Minimum Contract Term: 12 months
Cancellation Notice: 90 days
These conditions were visible during checkout and remained in the portal. Based on that, I understood the contract would renew monthly after the initial 12-month term.
I submitted my cancellation in December 2024, expecting the contract to end on January 31, 2025. Instead, it was rejected — with the explanation that the contract had auto-renewed for another full 12 months.
For context: I had paid every invoice on time during my entire period as a customer — including all charges up to and including January 2025. This was not a case of missed payments or trying to avoid obligations.
Here’s where it gets messy:
There was no signed contract, no email confirming such a renewal clause, and no reference to it in the portal at the time I signed up. In fact, the CEO, Joseph Hofmann, told me directly in a written message that “Renewal Term” refers to the cancellation notice period. That’s consistent with what I saw.
But later, aurologic changed its position — and even modified the wording in the portal. Their "proof"? A screenshot of a new order placed later, showing the updated terms. Obviously, that doesn’t reflect what I agreed to.
I tried to resolve the issue amicably and presented all of this. No success.
Instead, the company escalated:
Continued invoicing me despite the cancellation
Passed the case to a collection agency (Debtist GmbH)
Filed a court payment order
Ignored all evidence I provided and pursued the claim anyway
As of today, they’ve still provided no original agreement showing a 12-month auto-renewal clause. Just pressure, invoices, and legal threats.
This isn’t about a disagreement over €100 — we’re talking about several thousand euros for a renewal I never knowingly agreed to.
aurologic's infrastructure might be solid. But their handling of contracts, cancellations, and disputes raises serious concerns.
The takeaway?
If you plan to use their services, document everything. Don’t rely on what the portal says. And be prepared to defend yourself if you ever try to cancel.
TL;DR:
I was a paying customer of aurologic GmbH for nearly 3 years. After cancelling my contract (based on clearly displayed terms showing monthly renewal), they rejected it and claimed an automatic 12-month extension — without ever providing a signed contract or original agreement. Despite full payment up to the cancellation date, they escalated to debt collection and legal action. Be cautious, document everything, and don’t rely solely on what’s shown in their portal.
Comments
TL;DR: Alexander is not able to understand contracts and stops paying as he wants, sorry to say - but this is not a aurologic issue
Assuming that what you wrote is correct, complete, and not biased (as far as humanly possible) ... the decisive point IMO is: in german courts there always (or at least almost always. I'm not a lawyer) is a time window to object. Moreover, you definitely should react and contact the court because in certain cases (like this one AFAIK) courts assume that a request is justified if the sued party is absent and/or does not object to the claim against him/them.
If you react smartly and within the time frame I think your chances are good because you can credibly state that you didn't and couldn't know about an automatic renewal after the 12 months, especially not without any notice given to you (to which you could have objected).
What may turn against you however is the fact that AFAIK the order form isn't relevant, TOS are. I hope you carefully read them.
I wish you good luck and hope for both of you that you reach an amicable solution.
But IMO you still don't look good if you go hard against a long-term customer. Maybe a compromise can be achieved, e.g. at least accepting his cancellation after 3 more months.
Frankly, I'm puzzled because so far you seem to have a good reputation here.
aurologic Customer Interface, 17.03.2025:
(Check Image in the initial post)
aurologic Customer Interface 16.06.2025:
Changing the terms afterwards?
so what was the thing he didn't understand about the contract?
Please explain further
I‘m not so much after the revenue he generated here, however we do business and that included a pretty fair offer to let him quite earlier out of the contract to allow him implementing his Tier-1 only strategy. Instead of accepting that, we have now public Kindergarten. I‘m pretty much aware what was going on with other suppliers if he cant get his will, therefore I dont see any more point of discussion. Who is at fault here, is clear to me.
Ah yes, classic German logic: “Renewal every month, but don’t you dare leave before a year.”
Makes total sense… not.
I'm so confused, if the cancellation period is very clearly stated to be 90 days, why did you cancel it in December 2024 if it was up for renewal in January 2025?
Most Contracts in German and with us (as shown during order) auto renew by the same cycle they were closed. I‘m pretty much relaxed as basically we have here a kid (he‘s 22) who thinks he‘s right while our lawyer and debt collection sees it differently, strange isnt it?
I'm confused.
The screenshot clearly shows a renew term of 1 month.
You say this is fake?
The 90 days is the cancellation notice period for the initial term of 12 months.
German providers are synonymous to contracts, termination notices… why I rarely deal with German hosting companies if large sums of money are involved. I typically give my termination notice immediately after signing up just to stick it to them.
This is the payment term, relevance by law has whats written during order :-)
Even if that was the case, you broke the contract.
(a) I don't see the first image (17.03.2025)
(b) careful! That change might in fact just being @aurologic making a TOS detail more visible by putting it in the customer interface.
Oh well, that's why I was hesitating and not picking one side. Behind complaint threads there usually is a deeper story that only becomes visible when both sides are heard ...
That said, I still wish for both of you to reach a solution that's digestible for both aka compromise.
You are unable to send me the initial submitted order with the terms we initially agreed to.
@jh_aurologic okay I still dont understand. What is the wrong thing that @AS203446 did? Not cancel in the proper time frame so his contract auto renewed?
Please explain it In simple terms as I'm not familiar with german law
Easy, but was never requested - talk to dent collection, I‘m out here - you behave according to your age.
@Alyx when I'm saying I don't like working with german companies, this is what I mean. I don't want to play fucking mind games trying to decipher the correct way to interpret the ToS and still get fucked over in the end.
I didn't find anything about automatic 12 months renewal in your ToS @jh_aurologic could you point it out where you see this here?
https://aurologic.com/legal/tos/
(b) careful! That change might in fact just being @aurologic making a TOS detail more visible by putting it in the customer interface.
Check the image in the initial post.
This is not what we agreed to - and their TOS do not state anything about contract or cancellation
This is displayed during order pretty much next to ordering a service, try it yourself - you dont need to press the order button. German companies are fine, as long as you dont behave inappropiate.
Yes, it’s just way easier to go with anyone else and not feel like you’re signing your soul away just for a computer in a datacenter.
Don't want to jump on anyone's sides here.
But if that is the case, I would say it was at least worded really unfortunate.
Don't know if you have any special signed contracts or anything. But when I as a customer would have looked at that, I would have assumed that the initial contract is 12 months which then renews automatically for 1 months, similar to what is common in many other places.
The "we" is funny for a one man show working full time for another company nearby Stuttgart 😆
I asked your debt collection agency multiple times to provide me with the proof:
I respectfully don't give a shit about your order page. Where do you say anything specific about renewal period in your -> Terms of Service <-? The only relevant information I could find was this:
§2 Contractual
§2.3 Cancelling a service requires a proper cancellation in accordance with the agreed notice period and contract lifetime. This must be either sent in via mail (aurologic GmbH - Robert-Bosch-Str. 25 - 63225 Langen) or by utilizing the cancellation feature within the customer area (my.aurologic.com).
But this doesn't justify you automatically extending the contract for another 12 months. Or is this based on some other random german law one needs a law degree to understand to work with you?
Germany even has a law that automatically extending contracts can only be extended by one month.
Tho, that only applies to consumers.
B2B deals are more flexible. If the contract says, it automatically renews for 12 months, and both parties agree to that, then this is possible.
That's great because OP signed a contract based on the Terms of Service and not based on a whmcs order page.
This was a B2B service contract - so consumer laws do not apply here(As you mentioned)