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Comments
why did you increase the deadline to 1 week,
you were suppose to deliver within 2-3 days per your words, and I though you'll be deliver this time 100%, thats why i left the comment on my request thread,
then why it suddenly increase the delivery time to 1-week ?!
can you explain this?? , and then how it quickly deploy, when i ask to refund??!
you gaves false hopes, so its your fault, you, and now you asking to partial refund in support ticket.! whats going on!!
Please read the screenshots carefully. In informed you multiple times that the server would be ready within this week and that today/tomorrow was no guarantee.
Certainly a lot of mismanagement on the provider’s side for sure. I just found the whole “false hope” comment appalling out of it all.
You guys need to get your communication in order. It should not take 40 LET DMs to convey to the client exactly what they need to do to procure the server from you and when they should expect it.
i already read an share the screenshot. you are not coming to the point. your commitment and words doesnt mean to you and your customer. one day you asking server is ready this evening. and next day asking, vlan,technical issue, and then next day, another excuse that i have to wait more days. which you justify your 1 week time. but you keep false promising and hopes. thats how you deal with your regular clients!!
exactly..
thanks
I don't need to justify why we need 5 days to deploy a server when we agreed on 1 week. If I say we deploy a server in x days before the order and we don't keep that, I'm happy to make a refund. Please read all screenshots and count how many times I told you that it will take up to 1 week and that I dont guarantee you it would be ready earlier.
@fayaz90 , move on. I'm on the provider side this time
what issue do you want resolved?
Nothing can be done by mods side. Just another unpatient client.
i need full refund, not partial
You will not get it, use the server for 1 month and move on.
you didnt read it properly.
I read it, so, use the server provided and move on, no drama here.
You're not banned.
Those screenshots are hard to read, especially in reverse order, but provider seems to mention 14 days, a lot and one time "should be (...) this evening".
fayaz90 seems to ignore multiple
1-14 days, stick to one singleshould bewhich clearly means could be, could be not, depends how it goes and treating this as "IT'S YOUR DEADLINE!". Why? I guess he in rush, but that's his problem.@fayaz90 you fucked up, it's a you problem, not a provider problem.
I can't even tell if the provider did anything wrong because the op is confusing af, good luck have fun!
According to what I read from the provider they promise a certain time period, they say "maybe earlier" and you react just as all the idiots that get to a pre-sale of VPS that says "Within 2 weeks, usually earlier" and they start complaining after day 3.
For your own best: look at the correspondence you have, take the maximum time they said it would take and which you agreed upon, and then see if they delivered in time. Cut out all the "maybe tomorrow", "should this evening" and other crap that may have been said. In the end if they meet their agreed delivery period, they are acting as it should.
And if that's the case, the first thing you have to do here is to apologize for all the big words you've used.
Not sure why people use crypto instead of using a buyer protection service like a credit card.
Oh right, doing something illegal.
@Calypso read it carefully, i could have wait 1-14 day no issue,
but you provider claiming, he did false hope and miscommunication, if you read the screenshot properly, you'll see, in start he mention 1-14 days, and then start giving false hope, server gonna ready next morning/evening. server is ready but vlan issue, etc. and then provider take u-turn and ask to wait 1 week, he does justificaion on delivery time, but you didnt see the commitment and promises. maybe thats the professional or isnt!??
let suppose, providing giving you delivery time. not guranttee but maybe 1-14 days, and then he start promising to delivery 2-3 days. and then ask. server is ready, just vlan issue, or technical issue, server gonna ready next morning. and next morning, you'll get false hope, and then get 1 week time, and still not sure, he'll deliver within 1 or 2 week, becuz in start he already flexing the delivery time. 1-14, safe como!!
and you keep waiting and counting days..
do whatever, whatever use, we keep tracking every pixel by pixel and actions. and easily trackk, so think beyond.
I don't see where is the scam...
@Mods I think the thread should be changed to reflect the reality.
Just give them a chance, are you in hurry?
Based on my personal experience with NovaCloud, they were transparent from the start: the estimated delivery time for the high-end server I ordered was clearly stated as 1 to 14 days. They even offered an alternative solution - either a replacement VPS or a smaller dedicated server, if the server was urgently needed. I didn't take them up on that offer, but I appreciated the gesture.
To my surprise, the server was delivered within just 1 day of payment.
Their responsiveness has been impressive, even during late hours - something I rarely see from any company.
Accusing them of being a scam simply because your server wasn't delivered as quickly as you had hoped seems unfair, especially when they're still operating well within the stated timeframe.
Before publicly calling out a company on an industry forum, consider the potential impact on their business. How would you feel if someone did the same to your business?
For the record, I have no affiliation with this company other than being a satisfied client. Personally, I think this thread should be removed, and any disputes resolved privately.
I read it carefully. And I fully understood the nuances in words choosen. Did you? I doubt it.
Hey guys, t> @deeddy said:
Thanks for your feedback, I appreciate it.
Thank YOU for a good service. Keep up the good work.
2 weeks to deploy 1 server what is this crap
It is a custom server... and provider had this server in 1 week.. not 2.
Not all providers are like hetzner to provide custom server in 3 days.. small providers who deliver in 1 week is okay for me.
Custom?
I'd understand if you want some bs server with arm cpus or some junk librebooted/corebooted
This components you find at the nearest pc store or on local olx etc
Lol
Prob the provider needed a bank credit approval to buy the components /s