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Other DC - from Woerden to one in Amsterdam. I have my thoughts about where, but will ask later in case I have to visit my server.
25 hours? My IPv6 in Tallinn was dead for weeks.
Well, it took them almost half a year after my server was placed to finally provide the promised IPv6 connectivity. Some of the services I use on my server are depending on it, and I can prove that, so basically not having that functionality means that they don't provide the service I'm paying for.
I know, it's gonna be an interesting discussion.
The fact that you could reach them by phone is actually a big plus - I wouldn't expect any webhost on LET to have phone support.
My VPS (from their NL location) got back online, and looks like everything is fine with it at the moment, but the 'vpsslim.com' WHMCS control/billing panel still provide an error. My account is with 'vpsslim.com' (instead the "clients.hostslim.eu") - but this is the part of the same group - so I can't access to the previously mentioned 'Network Status' page, notification.
I'm a colo customer, and from my experience that I think phone support is quite usual. If, ofcourse, the phone is picked up - not as it has been the last couple of days.
Hey guys, my server has been completely down for 2 full days and I opened a support ticket but they haven’t responded.
I can’t even power it on from the control panel.
I bought the server during Black Friday... unfortunately, two of my friends who also bought from HostSlim are having the same issue.
My IP range is 2.59.254.xx
https://jmp.sh/s/RMxOGORGfICQ1rlIyl1e
From the status page:
If you have VPSes in NL, I guess you are most likely on one of those nodes.
Customer service and ticket handling never have been a strong point of this hoster. Just a conclusion, not defending them.
Just curious, which email provider are you using?
Could be different email infrastructure being used for different kinds of emails, though.
True, however, I've checked my mail logs thoroughly and no indication of any mail that hasn't been accepted that could be from them. Even expanded it to the full week.
IMHO it's now up to them to prove that they've tried to inform me, otherwise the downtime is unplanned. With a provider I'd only have a VPS from I would care less, but with colo it's different.
My server just came back online.
Both IPv4 and IPv6 are working now, and the speed has improved a lot.
Before, whenever I did a speed test, it would reach around 980 Mbps (1 Gbps), but now it’s 10 Gbps!
https://www.speedtest.net/result/c/c185e1f1-1aac-4b88-806b-1f0931deb3ef
Also, do hostslim have an SLA?
Will they add a few extra days to my service because of the 2-day downtime?
Yes, they have an SLA; I've pasted some interesting contents in one of the threads.
Basically it's something like refund 1 day of the month for every hour downtime or so with a max of 1 month. However, you may run into a discussion about "planned maintenance".
If your server was down for almost 2 days where they've said 2-4 hours I guess it isn't difficult to prove that "4 hours scheduled" don't weight up to "almost 2 days".
My server was back up and running today, but I didn't receive any migration email. I found out when I accessed their customer portal.
My server has been down since the 5th. Am I the only one who is so lucky?
About this issue with them. How is the status now ? Can anyone tell me ? maybe @thenewuser himself
https://lowendtalk.com/discussion/comment/4240506/#Comment_4240506
You are not alone.
https://i.postimg.cc/FF2fWYKM/Screenshot-2025-06-11-at-17-35-52-Uptime-Kuma.png
My server with VPSSlim is still down too. It's frustrating that the Control Panel is still broken. It would be nice to be able to open a ticket, even though they rarely ever responded to one, except for tickets about not being able to pay them.
@VPSSLIM
Make sure to buy HostSlim — it’s amazing! 🙃
https://jmp.sh/s/lbo3L86TQ4q9QIeiCszS
What’s funny is they don’t even have an SLA.
and shut down servers whenever they feel like it — and don’t seem to care at all
As a matter of fact, they have: https://clients.hostslim.eu/knowledgebase/74/SLA-Service-Level-Agreement.html
Well, they don't live up to it, but that's a different story.
Before the datacentre move I would have given them 5*, never had a problem or downtime and always good performance.
Now I'm no longer so sure I would give them 5*. Not necessarily because of the downtime - moves are always risky - but because I have no clear idea on when things will be back to normal and because they said - two days ago - that they will recreate my VM which they seem to be unable to restore after the move (which is a major hassle for me) but they did not.
Incidents and downtime I can live with (the machine in question is part of my 2-node self-hosted mail cluster so I still have my email), but not doing what should be relatively trivial: recreate a VM which crashed because of them, causes me to really question my assessment of them.
Did business with Ralph years ago, was pretty chill. I'm sure he'll credit etc.
"Some downtime" - almost 7 hours already. And that within a month after the move to another DC (which was unannounced to many customers and took way longer as anticipated).
Yep, all my services are down too. Even their own site is down.
The status pages they show are a joke, not representing the truth!
Downtime is already more then 9 hours now.
Had a lot of downtime with the unexpected server datacentre move, had to pay of a lot of customers for that. And now this again.
Is there an alternative for these xxxx?