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Comments
you kinda ate
i agree, there should be a dozen hiring agencies that could help mr incognet hire competent people
patriotic until money is involved
I'm hiring a contractor so I can pay them more. Otherwise it costs too much to offer someone employee benefits. 30 days is plenty of time for me to see if you're a good fit and I want to keep you around for longer or seek an alternative.
Don't want to apply? Don't. Half the companies have Discord kids as contractors but with "employee" requirements. I think the terms are very transparent and favorable for the worker.
Not going through a talent agency and paying finders fees for someone to help answer tickets and hang out with me on Signal.
Cookie cutter argument. But thank you for answer. I wish you good luck with search.
Are you this guy?
https://www.youtube.com/@anti.prophet.official
get paid to hang out with you?? im in
sound fun
Hey what about @MikePT is he still around? Didn't he do this kind of thing?
oh, so it is now get paid to hangout with Rubben and MannDude
I'd do 12hrs a week @ $15/hr or $30 if it's in hosting credit.
It's beer money & I'm happy to exchange the sweat equity for it, because it's considerably lower effort than my actual job (which obviously this wouldn't replace).
The deal breaker for me is handing over PII/government ID for this - it's way too formal for that amount and I don't really feel like entrusting that data over to any company that I can't vet how they're store and using the info.
i mean you can bet your ass @MannDude wants to know who he's gonna be working with and give a very intimate access to his back side infra
I find this legally questionable and you may wish to tweak that slightly.
When I've done hiring, I've sometimes specified "native-level proficiency in spoken and written English" if it's relevant to the role - and sometimes that is a bona fide occupational requirement, to use an HR term.
But "native english speaker" essentially means "born in US/CA/UK/IE/AU/NZ/SA and not an immigrant" which seems dicey to me in terms of employment laws (at least in the US). You're not allowed to discriminate on the basis of national origin.
And you'd have to justify it as a bona fide requirement. Particularly here, where the person is not speaking on the phone with customers...I'm not sure that would stand scrutiny. If their written English is flawless, how would anyone interacting with this person know if they speak English with a German or Japanese accent?
And even if they are on the phone, how do you justify "we're not going to hire Ricardo because he has an accent, even though he speaks clear English at native fluency"? Sounds like it could be taken as a proxy for discrimination against national origin.
Just to be clear: I'm not accusing IncogNET of discriminating against anyone and I don't think they would do that. Just wondering if that language could get them in trouble if someone wants to make an issue about it. I think what you want is someone who speaks/writes with native-level proficiency, which is certainly a legitimate requirement for a customer-facing position.
There is no discrimination in my opinion. The company is allowed to hire whomever they want. It is their money to spend for work, so they can have native English speaker as a requirement if they wish so. If one does not like it, one can simply not sign the contract or simply not submit their resume.
EDIT: good luck finding the desired employee @ISP to keep the quality of service to a high standard.
This isn't employment, its a contract gig. Native English proficiency is what I meant.
I just want to.be able to communicate clearly with this person, want them to communicate clearly to me and to customers. If they're ESL, great. Learning a new language is difficult, even moreso to be incredibly fluent in it.
With that said, I just want to make sure the person is a good fit. If there is difficulty understanding each other due to language barriers then it'll be hard to make it work.
I'm learning a new language right now as well and, for example, between my toddler level (if that) grasp of the local language and my landlord's grasp of English it makes it difficult to communicate clearly. A few weeks back I tried explaining that I overheard someone shouting and complaining to her that their electric bill was higher than usual. He thought she was cheating him. I showed her a picture of my AC filter with me spraying it down with water. I suggested to her that that man needs to clean his filter, like I did mine. His AC is probably working too hard and this would help.
She thought I was complaining and tried to send someone to clean my filters, which I already had done. Miscommunication. My personal life is full of it currently. I'd like my work/professional life to be a bit more clear.
This is hand wavy "we're improving support" but not really.
ok, I applied
I'm new to this. What's the standard initial contract term that is acceptable?
Point me in the right direction if you think the terms are not appropriate, as I thought I was being very transparent and generous with the offer.
Support needs work. I try to attract help, allowing freedom of scheduling and relaxed conditions. I don't want to make promises or set expectations too high, so 30 day original contract renewable for longer terms seemed fitting.
What does @Levi and @TimboJones suggest (in good faith) and I'll consider how our offer can be improved.
I want someone that can grow with us.
If I had the time, I'd apply for this gig. Lots of pros:
What's not to love? Sounds like an excellent side hustle gig to me.
I think you guys are being dicks. This seems like a positive step and hopefully he finds someone that will be a genuine asset.
Regardless of what I personally think, @ISP @MannDude I wish you the best of luck in searching for the best candidate for your position. Just remember to weigh character equally as much as technical competence since asshole support is a fast way to lose clients.
Pretty sure @TimboJones has a few F bombs he can assist with?
i am 100% confident whatever i do.
The whole Flexible Scheduling section was the reason for my response. I got the impression that you have weeks and months of backlog tickets.
Combined with the initial 30 days (rather than wording it as longer work period but with probation period), I wasn't looking like you were going for the right candidate the way the work was positioned below other things... less would have been better. A lot closer to raindog's summary.