Major Path.net Outage. 6 (maybe more) PoPs down at the same time.

jordynegen11 · May 2025

@kait said:

@jordynegen11 said: and I doubt anyone else does either

Nah mate, they definitely removed ixps themselfs, de-cix definitely didn't confirm it was because no bills payed, my source at a dc also lied to me about bills not being payed, everyone lies except path.

Yes our sources were also all just lying... Its not path guys!

https://lowendbox.com/blog/different-day-same-drama-path-net-booted-off-six-exchanges-for-non-payment/

We indeed saw the email of DE-CIX support confirming the port was shut down because it was not paid for.

Kiriel · May 2025

@kait said:

@jordynegen11 said: and I doubt anyone else does either

Nah mate, they definitely removed ixps themselfs, de-cix definitely didn't confirm it was because no bills payed, my source at a dc also lied to me about bills not being payed, everyone lies except path.

Equinix are indeed the bad guys here. I'll forward this post to them to see if they have a reason why they haven't had any electricians onsite for weeks and why they always make things so difficult.

KyanG7 · May 2025

@jordynegen11 said:

@KyanG7 said:

@jordynegen11 said:
It clear that @KyanG7 is trying to perform some kind of PR safe. He’s bending the conversation to make himself and Path look better. But let’s be honest, he doesn’t care about getting a ticket ID from you. That’s just PR fluff. We’ve had tickets sitting open for weeks or even months, and some were just closed without any actual resolution.

We know exactly what happened. And so far, all we’ve gotten from Kyan are just words. No proof, nothing we can verify. There’s no reason to trust what he’s saying.

To give credit where it’s due, Path’s filtering product is excellent. But the network stability has been terrible. It started going downhill in late 2023. That’s not just my opinion. Other Path customers I’ve talked to have said the same thing, and so have people here like @dataforest and @bobert.

The removal of DE-CIX, AMS-IX, NYIIX, and others was explained as being “better for the network,” but what followed was more instability. It really seems like Path was trying to cut costs. If we hadn’t started looking for alternatives in 2024, we would probably be out of business by now. The weeks/months of outages and instability hit hard in Singapore, Tokyo, Chicago, Miami, New York, San Jose, London, Amsterdam, Frankfurt, Phoenix, Sydney, and more.

And then there’s the Miami outage. From the moment it went down, Kyan was dishonest. The first five days our questions were ignored and the only thing Kyan said was: “This is not Tempest support,” which was incredibly disrespectful. Especially considering we were still running 10 Tempest nodes which we used our Path commitment on and Kyan clearly working for Both companies.

Then on day five, he said the problem was caused by “a haywire machine causing breakers to trip.” That was just a straight-up lie and they were discussing with Equinix (That actaully just cut them off). They already knew the real reason, especially since other locations had already experienced similar issues before Miami went down.

Kyan was asking for a straight-up lie with evidence? Well here you got one of many:

Wasn't lying, there was a power issue. I stated above Tempest support needs to go through Tempest tickets, this is the exact reason, they are two separate companies so the engineers of Tempest need to see the Tempest tickets which they can't if its in a Path slack.

Let’s cut the crap, saying Tempest and Path are “separate companies” is just bullshit and you know it. Sure, on paper you’ve made it look that way, but do you seriously think we’re that stupid?

When both my MIA GRE tunnel and the Tempest servers were down at the same time, it was obvious something bigger was going on. Telling me to open a separate ticket with Tempest just to hear “we’re working on it and have no update yet” felt like a slap in the face.

And then there’s the power issue. Just say it, Equinix pulled the plug. You knew that. Pretending it was some rogue machine tripping breakers is just insulting and was a lie.

You straight-up lied and kept us in the dark for days. Then you throw us an SLA like it’s a gift, during which half our servers still didn’t work. That’s not how you treat customers who rely on you.

I expected better from Path. Just be real next time.
Though honestly, bending the truth seems to be a recurring theme at Path.net.

I am sorry that you think it was a lie.

They are still two separate companies engineered by two different teams, which means both teams need to be aware of each issue for a customer. A good example of this is that Tempest Miami was returned before Path Miami, as we awaited a new port.

KyanG7 · May 2025

@Kiriel said:

@kait said:

@jordynegen11 said: and I doubt anyone else does either

Nah mate, they definitely removed ixps themselfs, de-cix definitely didn't confirm it was because no bills payed, my source at a dc also lied to me about bills not being payed, everyone lies except path.

Equinix are indeed the bad guys here. I'll forward this post to them to see if they have a reason why they haven't had any electricians onsite for weeks and why they always make things so difficult.

A breaker has been tripped in SV5 as well as Miami, I've seen it multiple times back when I lived near SV5 for this exact reason, if the PSU gets bad and starts messing with it it'll be shut off and a supervisor needs to be the one to approve the turn up again. If I had the chats to show when it happened in SV5 for two different companies I'd show you. (Instead I was physically at the location when it was communicated).

dataforest · May 2025

Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

KyanG7 · May 2025

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

dataforest · May 2025

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Since when are SLA credits tied to a contract? Incidentally, we already requested them when we had an active contract, you can see our history and also why we were offline (e.g. no hardware available).

kait · May 2025

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Cringe as fuck you dumbfuck. But like always, paying is not really a thing Path is good at. The only good thing they have is filters.

cybertech · May 2025

this reminds me of charityhost.

KyanG7 · May 2025

@kait said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Cringe as fuck you dumbfuck. But like always, paying is not really a thing Path is good at. The only good thing they have is filters.

@dataforest said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Since when are SLA credits tied to a contract? Incidentally, we already requested them when we had an active contract, you can see our history and also why we were offline (e.g. no hardware available).

I can't go to the past, I am just offering you the SLA credit on what I can do now, I am not sure if I ever said credits are tied to a contract?

SoepBlik · May 2025

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

That’s a big if….

kait · May 2025

@KyanG7 said:

@kait said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Cringe as fuck you dumbfuck. But like always, paying is not really a thing Path is good at. The only good thing they have is filters.

@dataforest said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Since when are SLA credits tied to a contract? Incidentally, we already requested them when we had an active contract, you can see our history and also why we were offline (e.g. no hardware available).

I can't go to the past, I am just offering you the SLA credit on what I can do now, I am not sure if I ever said credits are tied to a contract?

Gaslighting and semantics are not good pr lil man. Try to show results.

KyanG7 · May 2025

@kait said:

@KyanG7 said:

@kait said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Cringe as fuck you dumbfuck. But like always, paying is not really a thing Path is good at. The only good thing they have is filters.

@dataforest said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Since when are SLA credits tied to a contract? Incidentally, we already requested them when we had an active contract, you can see our history and also why we were offline (e.g. no hardware available).

I can't go to the past, I am just offering you the SLA credit on what I can do now, I am not sure if I ever said credits are tied to a contract?

Gaslighting and semantics are not good pr lil man. Try to show results.

Truthfully I have no idea who you are or what you are talking about but I offered him SLA credits with no contract I don't even think I brought up the word contract. But credits are applied to protection itself so I have no clue how I am supposed to grant him SLA credit without protection.

kait · May 2025

@KyanG7 said:

@kait said:

@KyanG7 said:

@kait said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Cringe as fuck you dumbfuck. But like always, paying is not really a thing Path is good at. The only good thing they have is filters.

@dataforest said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Since when are SLA credits tied to a contract? Incidentally, we already requested them when we had an active contract, you can see our history and also why we were offline (e.g. no hardware available).

I can't go to the past, I am just offering you the SLA credit on what I can do now, I am not sure if I ever said credits are tied to a contract?

Gaslighting and semantics are not good pr lil man. Try to show results.

Truthfully I have no idea who you are or what you are talking about but I offered him SLA credits with no contract I don't even think I brought up the word contract. But credits are applied to protection itself so I have no clue how I am supposed to grant him SLA credit without protection.

Former customer who got denied SLA credit when he had protection?...

You have a pretty obvious cycle of
1. You do/say something
2. Someone points it out
3. You deny and deflect

KyanG7 · May 2025

@kait said:

@KyanG7 said:

@kait said:

@KyanG7 said:

@kait said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Cringe as fuck you dumbfuck. But like always, paying is not really a thing Path is good at. The only good thing they have is filters.

@dataforest said:

@KyanG7 said:

@dataforest said:
Just for the record: we reached out to Kyan via PM. He couldn't do anything for us and instead offered us DDoS protection. Therefore, there was no SLA credit.

If we decide to go with Path again, we should ensure that he follows through on his promise to make it as easy and seamless as possible for us.

Of course, we will do what we can. What I said was I can't really offer SLA credit to a non-customer but if you ever return we will credit you.

Since when are SLA credits tied to a contract? Incidentally, we already requested them when we had an active contract, you can see our history and also why we were offline (e.g. no hardware available).

I can't go to the past, I am just offering you the SLA credit on what I can do now, I am not sure if I ever said credits are tied to a contract?

Gaslighting and semantics are not good pr lil man. Try to show results.

Truthfully I have no idea who you are or what you are talking about but I offered him SLA credits with no contract I don't even think I brought up the word contract. But credits are applied to protection itself so I have no clue how I am supposed to grant him SLA credit without protection.

Former customer who got denied SLA credit when he had protection?...

You have a pretty obvious cycle of
1. You do/say something
2. Someone points it out
3. You deny and deflect

I repeat, what do you want me to do about the past that I cannot control/change? I am one person not a company.

If you are asking for a change for the future I can understand that part.

The SLA conversation started from a relation to credit on the migration, which I said was handed out (in my opinion) fairly well. Dataforest was far before migration so I tried to resolve it to the best of my ability.

dataforest · May 2025

I just pulled up the SLA credit from the dataforest contract and it reads
"Credit will only apply to protection services and does not apply
to any other services such as, but not limited to, support and nonrecurring costs."

Unfortunately, you are forgetting that we have requested SLA credits several times - as an active customer. The only thing that worked for you was the billing (except for overcommitment as I heard from other providers). Buy something useful with the X hundred dollars, we gave you the chance to clarify this and work out a solution, which you did not accept.

I don't know if this is in any way related, but shortly after my last message we are getting carpet bombs on various subnets every 2 minutes. Coincidences happen all the time.

KyanG7 · May 2025

@dataforest said:

I just pulled up the SLA credit from the dataforest contract and it reads
"Credit will only apply to protection services and does not apply
to any other services such as, but not limited to, support and nonrecurring costs."

Unfortunately, you are forgetting that we have requested SLA credits several times - as an active customer. The only thing that worked for you was the billing (except for overcommitment as I heard from other providers). Buy something useful with the X hundred dollars, we gave you the chance to clarify this and work out a solution, which you did not accept.

I don't know if this is in any way related, but shortly after my last message we are getting carpet bombs on various subnets every 2 minutes. Coincidences happen all the time.

I fully understand you requested credits as a customer, but I cannot go back retroactively to change the past for you so I will do what I can in the current and future to make it right. For all I care I can give you credited protection and you leave immediately after it's up and pay $0.

Without a doubt complete stop unrelated.

BilohBucks · May 2025

Reading all this shit show, only one sentence comes to mind CHARGEBACK YESTERDAY lol

KyanG7 · May 2025

@BilohBucks said:
Reading all this shit show, only one sentence comes to mind CHARGEBACK YESTERDAY lol

Quite a few people in this post either aren't customers or were customers a long time ago. The ones that are will of course be compensated.

dataforest · May 2025

@BilohBucks said:
Reading all this shit show, only one sentence comes to mind CHARGEBACK YESTERDAY lol

AMEX denied it

dataforest · May 2025

@KyanG7 said:

@BilohBucks said:
Reading all this shit show, only one sentence comes to mind CHARGEBACK YESTERDAY lol

Quite a few people in this post either aren't customers or were customers a long time ago. The ones that are will of course be compensated.

You only compensate if you are a customer or become a customer again, even then you were not interested in your own SLA and probably won't be in the future either.

kait · May 2025

@dataforest said: I don't know if this is in any way related, but shortly after my last message we are getting carpet bombs on various subnets every 2 minutes. Coincidences happen all the time.

Happened before with undeniable proof.

KyanG7 · May 2025

@dataforest said:

@KyanG7 said:

@BilohBucks said:
Reading all this shit show, only one sentence comes to mind CHARGEBACK YESTERDAY lol

Quite a few people in this post either aren't customers or were customers a long time ago. The ones that are will of course be compensated.

You only compensate if you are a customer or become a customer again, even then you were not interested in your own SLA and probably won't be in the future either.

Completely understandable, I am reachable at any time.

KyanG7 · May 2025

@kait said:

@dataforest said: I don't know if this is in any way related, but shortly after my last message we are getting carpet bombs on various subnets every 2 minutes. Coincidences happen all the time.

Happened before with undeniable proof.

Huh, please send the proof here?

kait · May 2025

@KyanG7 said:

@kait said:

@dataforest said: I don't know if this is in any way related, but shortly after my last message we are getting carpet bombs on various subnets every 2 minutes. Coincidences happen all the time.

Happened before with undeniable proof.

Huh, please send the proof here?

Not allowed to stirr up old shit.

BilohBucks · May 2025

@KyanG7 said:

@BilohBucks said:
Reading all this shit show, only one sentence comes to mind CHARGEBACK YESTERDAY lol

Quite a few people in this post either aren't customers or were customers a long time ago. The ones that are will of course be compensated.

If I would be in your pants, I would do everything to withdraw all SLA credits to get better PR in your current situation. Lying about PoP status doesn't help you either.
Be a man, stop lying and pay your fcking bills.

KyanG7 · May 2025

@kait said:

@KyanG7 said:

@kait said:

@dataforest said: I don't know if this is in any way related, but shortly after my last message we are getting carpet bombs on various subnets every 2 minutes. Coincidences happen all the time.

Happened before with undeniable proof.

Huh, please send the proof here?

Not allowed to stirr up old shit.

Feel free to DM it to me then?

KyanG7 · May 2025

@BilohBucks said:

@KyanG7 said:

@BilohBucks said:
Reading all this shit show, only one sentence comes to mind CHARGEBACK YESTERDAY lol

Quite a few people in this post either aren't customers or were customers a long time ago. The ones that are will of course be compensated.

If I would be in your pants, I would do everything to withdraw all SLA credits to get better PR in your current situation. Lying about PoP status doesn't help you either.
Be a man, stop lying and pay your fcking bills.

What part of PoP status have I lied about here?

kait · May 2025

@KyanG7 said:

@kait said:

@KyanG7 said:

@kait said:

@dataforest said: I don't know if this is in any way related, but shortly after my last message we are getting carpet bombs on various subnets every 2 minutes. Coincidences happen all the time.

Happened before with undeniable proof.

Huh, please send the proof here?

Not allowed to stirr up old shit.

Feel free to DM it to me then?

No, multiple people have alleged to get ddosed after saying they want to quit being path customers or saying bad stuff about path, but I dont feel like bringing that one provider into trouble again.

dataforest · May 2025

@KyanG7 said:

@dataforest said:

@KyanG7 said:

@BilohBucks said:
Reading all this shit show, only one sentence comes to mind CHARGEBACK YESTERDAY lol

Quite a few people in this post either aren't customers or were customers a long time ago. The ones that are will of course be compensated.

You only compensate if you are a customer or become a customer again, even then you were not interested in your own SLA and probably won't be in the future either.

Completely understandable, I am reachable at any time.

You don't need to be available at all times, it would be sufficient if you would honor your SLA or refund without discussion in a public forum, regardless of whether you are a customer or become one in the future.

I don't care about the few hundred euros, before we misunderstand each other, it's a matter of principle. You offer (or have offered) a very strong SLA, but it's no good if you don't commit to it.

Howdy, Stranger!

Categories

In this Discussion

Major Path.net Outage. 6 (maybe more) PoPs down at the same time.

Comments

Howdy, Stranger!

Quick Links

Categories

In this Discussion

Major Path.net Outage. 6 (maybe more) PoPs down at the same time.

Comments