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Robbed by Cloudcone, Stay away from this provider. I will tell you why LET should ban Cloudcone

2

Comments

  • @tentor said:
    Not a drama yet, too much information is not known

    Correct.

  • itachikonohaitachikonoha Member
    edited April 2025

    @tentor said:

    @itachikonoha said:
    1. They sent the warning.
    2. You didn't reply.
    3. After 7 days, they terminated the account.
    4. You asked why.
    5. They refused to reinstate the server and then they didn't reply.

    Is it correct?

    Looks like there are two different abuse cases - one 7 days ago (from today?) and 3 days ago (again, from today?)

    Yeah. Now I saw. I think there were multiple abuse cases against the IP. There seems to be more to the story.

  • kenjing789kenjing789 Member
    edited April 2025

    @itachikonoha said:

    @tentor said:

    @itachikonoha said:
    1. They sent the warning.
    2. You didn't reply.
    3. After 7 days, they terminated the account.
    4. You asked why.
    5. They refused to reinstate the server and then they didn't reply.

    Is it correct?

    Looks like there are two different abuse cases - one 7 days ago (from today?) and 3 days ago (again, from today?)

    Yeah. Now I saw. I think there were multiple abuse cases against the IP. There seems to be more to the story.

    I'm curious how do you spam when port 25 blocked. Maybe via Mail relay , but isnt that mail relay fault not the server.

  • tentortentor Member, Host Rep

    @kenjing789 said:

    @itachikonoha said:

    @tentor said:

    @itachikonoha said:
    1. They sent the warning.
    2. You didn't reply.
    3. After 7 days, they terminated the account.
    4. You asked why.
    5. They refused to reinstate the server and then they didn't reply.

    Is it correct?

    Looks like there are two different abuse cases - one 7 days ago (from today?) and 3 days ago (again, from today?)

    Yeah. Now I saw. I think there were multiple abuse cases against the IP. There seems to be more to the story.

    I'm curious how do you spam when port 25 blocked. Maybe via Mail relay , but isnt that mail relay fault not the server.

    Doubt this was a case with a relay

    Thanked by 1ServerBachelor
  • somiksomik Member
    edited April 2025

    @tentor said:

    @kenjing789 said:

    @itachikonoha said:

    @tentor said:

    @itachikonoha said:
    1. They sent the warning.
    2. You didn't reply.
    3. After 7 days, they terminated the account.
    4. You asked why.
    5. They refused to reinstate the server and then they didn't reply.

    Is it correct?

    Looks like there are two different abuse cases - one 7 days ago (from today?) and 3 days ago (again, from today?)

    Yeah. Now I saw. I think there were multiple abuse cases against the IP. There seems to be more to the story.

    I'm curious how do you spam when port 25 blocked. Maybe via Mail relay , but isnt that mail relay fault not the server.

    Doubt this was a case with a relay

    Port 25 isn't the only port used for email outgoing. In fact port 25 should be avoided for sending emails:

    https://serversmtp.com/port-outgoing-mail-server/

  • tentortentor Member, Host Rep

    @somik said:

    @tentor said:

    @kenjing789 said:

    @itachikonoha said:

    @tentor said:

    @itachikonoha said:
    1. They sent the warning.
    2. You didn't reply.
    3. After 7 days, they terminated the account.
    4. You asked why.
    5. They refused to reinstate the server and then they didn't reply.

    Is it correct?

    Looks like there are two different abuse cases - one 7 days ago (from today?) and 3 days ago (again, from today?)

    Yeah. Now I saw. I think there were multiple abuse cases against the IP. There seems to be more to the story.

    I'm curious how do you spam when port 25 blocked. Maybe via Mail relay , but isnt that mail relay fault not the server.

    Doubt this was a case with a relay

    Port 25 isn't the only port used for email outgoing. In fact port 25 should be avoided for sending emails:

    https://serversmtp.com/port-outgoing-mail-server/

    Complaint mentions 25/tcp and IP address explicitly, given that complaint allegedly comes from Spamhaus and mentions tcp connection details, helo and stuff I believe it has to do with open 25/tcp, which contradicts with what OP said.

  • JasonMJasonM Member
    edited April 2025

    some should start new domain: https:// let.drama/provider-name
    :)

  • Only 1 storage is 1 source of failure. 3-2-1 backup policy is a thing.

  • somiksomik Member

    @tentor said:
    Complaint mentions 25/tcp and IP address explicitly, given that complaint allegedly comes from Spamhaus and mentions tcp connection details, helo and stuff I believe it has to do with open 25/tcp, which contradicts with what OP said.

    Did the host reply regarding this? Is port 25 really blocked?

    @cupcake said:
    Only 1 storage is 1 source of failure. 3-2-1 backup policy is a thing.

    Local backup, offsite backup and a backup in a different country with a very reliable provider?

  • We don't know how your server was protected? Was it just a root id and a password? Maybe some bots gained access through ssh or some other way and installed their spyware

  • My dude have two different abuse reports.
    My dude ignore them because

    I thought it was only the bandwidth exeed limit, which happens during last 2 month

    My dude talks about spamhause when report is about iCloud.
    My dude talks about "those are not my domains" when (in theory) it's his service connecting to those.

    You have no idea what you are doing, just stop.

  • bdlbdl Member

  • Yeah this isn’t anything like CH. OP messed up in two ways:

    • Not properly reading the tickets in a timely manner after receiving them
    • Not keeping backups and snapshots of your server on a different provider (or locally)

    Whether the email spam report is valid or not may be in dispute but keeping backups would have allowed you to have thrown a middle finger at the provider and quickly redeploy elsewhere.

    Hard lessons learned.

  • tentortentor Member, Host Rep

    @JabJab said: My dude talks about spamhause when report is about iCloud.

    You've missed one detail - there are actually at least two different reports, one allegedly from iCloud, another one allegedly from Spamhaus (allegedly because we haven't heard CloudCone and don't know if they are not spoofed)

  • @tentor said: You've missed one detail

    I did? What the first sentence of my post says? :-D

    My dude have two different abuse reports.
    two.

    I mean the fact that he showed up only one - iCloud (yes, whatever the fuck is that) one and then talked about spamhause here, without showing it at all. He has no idea what he is talking about or he is so worked up that ignore all the things and just goes on the rant.

  • tentortentor Member, Host Rep
    edited April 2025

    @JabJab said: I did?

    Yes you did, one report from Spamhaus and another from iCloud, see this:

  • @tentor said: Yes you did, one report from Spamhaus and another from iCloud, see this:

    Confused. What does 1 + 1 sums to?

  • tentortentor Member, Host Rep

    @JabJab said: My dude talks about spamhause when report is about iCloud.

    Please read your own message first attentively.

  • @tentor said:

    @JabJab said: My dude talks about spamhause when report is about iCloud.

    Please read your own message first attentively.

    Yes, this is exactly what it should said. Read the OP first post. Only first post. The only "abuse" report he showed there is iCloud and talks about spamhause. The spamhause one showed up ~10 posts later.

  • tentortentor Member, Host Rep

    @JabJab said:

    @tentor said:

    @JabJab said: My dude talks about spamhause when report is about iCloud.

    Please read your own message first attentively.

    Yes, this is exactly what it should said. Read the OP first post. Only first post. The only "abuse" report he showed there is iCloud and talks about spamhause. The spamhause one showed up ~10 posts later.

    Yet you mention two abuses, I don't get your logic

  • @tentor said: Yet you mention two abuses, I don't get your logic

    My logic is very simple: He has no idea what he is doing, he has no idea what reports are there, he is confused af and should just stop posting, calmly re-read all the things and decide if his post was a correct way to approach that.

    Thanked by 1PineappleM
  • tentortentor Member, Host Rep

    @JabJab said: He has no idea what he is doing, he has no idea what reports are there, he is confused af and should just stop posting

    Agreed.

  • cupcakecupcake Member
    edited April 2025

    Local backup, offsite backup and a backup in a different country with a very reliable provider?

    3 copy, on 2 different media, with 1 offsite. Op already got the production copy on cloudcone, so thats 1 copy of out the way. Just need to have other 2 copy. Maybe 1 locally and 1 remotely on s3 or something. Both are already offsite since its away from production copy. Alas, lesson learned the hard way.

    Thanked by 1PineappleM
  • barbarosbarbaros Member
    edited April 2025

    Wrong thread

  • lirrrlirrr Member

    @barbaros said:
    The part I don’t get it is, why OP didn’t renew it at the last day of invoice? Like you thought you could move away data when your server was about to suspended?

    @HostSlick did you told the customer that his order will be delivered late? Considering ETA was 14 days.

    wrong discussion or what :D

  • @lirrr said:

    @barbaros said:
    The part I don’t get it is, why OP didn’t renew it at the last day of invoice? Like you thought you could move away data when your server was about to suspended?

    @HostSlick did you told the customer that his order will be delivered late? Considering ETA was 14 days.

    wrong discussion or what :D

    FML, yeah

  • @PineappleM said:
    Yeah this isn’t anything like CH. OP messed up in two ways:

    • Not properly reading the tickets in a timely manner after receiving them
    • Not keeping backups and snapshots of your server on a different provider (or locally)

    Whether the email spam report is valid or not may be in dispute but keeping backups would have allowed you to have thrown a middle finger at the provider and quickly redeploy elsewhere.

    Hard lessons learned.

    Even when he didn't keep backup, he got 7 days to make a backup or copy his files.

    It's not as if abuse report came and server went offline.

    He ignored till the last moment, and then came the surprised face, WHAT THE HELL HAPPENED!

    I am sure OP still hasn't realised why his server was terminated.

  • zedzed Member

    he just seems confused, op hire an admin next time

  • FalzoFalzo Member
    edited April 2025

    @SantaClaws said:

    @SantaClaws said:
    I dont own any domain in the HELO list,
    ONE of The domain is even a fake domain : ckpuirp.kwzsib.com.local

    and none of them pointed to my ip in the last 3 years. This is total fake info in the ticket

    Seems like you have no idea, what you are talking about. Nowhere it was said, that these domains were connected to your server in any way. In the list the domain names are the "HELO value" and if you do not understand what that means you definitely should NOT bark at the provider about it.

    Your server seems to be improperly managed (by you) and highly likely has been compromised. Just as said in the report it seems some open proxy has been run on it which then was abused to send that spam.

    Of course you did not install it, you probably were fully unware that your server was breached. On top you did not do anything about it after receiving the first abuse report. Instead of taking it as a red flag and start investigating immediately whats possibly going on, you only started attacking the host after they shut your messed up box down.

    No monitoring, no backup no clue what's going on.

  • plumbergplumberg Veteran, Megathread Squad

    Backup? What's that?
    Provider raid
    So m good

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