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Is RareCloud alive?

boraaaboraaa Member
in Providers

I purchased a VPS from RareCloud yesterday, and there is an issue. I submitted a ticket, but it has been 30 hours with no response. I also sent a DM on the forum, but haven’t received a reply. How can I reach them?

Comments

  • zGatozGato Member

    @rarecloud

    Thanked by 1rarecloud
  • letstayfreeletstayfree Barred

    Maybe on vacation lol

  • FritzFritz Veteran
    edited April 2025

    They are rarely stay online.

    Thanked by 3HOSTCAY yoursunny adanforest
  • LeviLevi Member

    You have been rared. Enjoy.

    Thanked by 1HOSTCAY
  • zx321zx321 Member

    I submitted a ticket, but it has been 6 days with no response

  • DazzleDazzle Member

    @boraaa said:
    I purchased a VPS from RareCloud yesterday, and there is an issue. I submitted a ticket, but it has been 30 hours with no response. I also sent a DM on the forum, but haven’t received a reply. How can I reach them?

    Active but slow. I received abuse email dated 8 April, landed on me at 10 April.

  • rarecloudrarecloud Member, Patron Provider

    @zGato said:
    @rarecloud

    Thanks for tagging me here, I am not monitoring this thread, a lot of haters here usually.

  • rarecloudrarecloud Member, Patron Provider

    @boraaa said:
    I purchased a VPS from RareCloud yesterday, and there is an issue. I submitted a ticket, but it has been 30 hours with no response. I also sent a DM on the forum, but haven’t received a reply. How can I reach them?

    We have solved this problem since yesterday. Sorry for the delay on the forum.

  • rarecloudrarecloud Member, Patron Provider

    @zx321 said:
    I submitted a ticket, but it has been 6 days with no response

    Maybe we don't have the fastest ticket reply here, but 5 days are a lot.
    Can you please DM with your email or ticket ID so I can check what was the problem?

  • prasenjit1990prasenjit1990 Member

    @zx321 said: I submitted a ticket, but it has been 6 days with no response

    Best of luck with your purchase and service.

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