MXroute Black Friday Deals - Bring Your Own Domain Email Service!

On_es · January 2025

@jar said:

I will gladly audit the logs and give you a more formal opinion. But just a heads up, what I'm most likely going to ask you to do has a 100% success rate with the variables you've mentioned:

Change your email password, only login to our webmail, and then observe if the activity continues. If you're talking about mail appearing and then later disappearing, this has a 100% success rate because it is always an email client interfering with your expectations.

The only other possibility being that our file system is damaged and losing files, but there are much larger symptoms of that than one user losing a few messages here and there, so that's the reason I use 100%. I may not be able to say "This email client did it at this time" (I might, I'll look at the logs for you), but this test always works when we've narrowed it this far. No one has ever returned to say "Still happening."

Thank you! Keen to get your formal opinion from the logs and I will try your suggestion.

johncape · February 2025

@jar said:

@cmeerw said:

@pbx said:

@jar said: We never silently reject email unless you configure a blackhole or a delete filter.

Well I said for me: those who couldn't send the message got an error message. Which is great, but if they didn't have another way to contact me, they'd be stuck with a useless email address.

I opened a ticket but, not being the sender, I couldn't transfer you the error message. I was naively thinking that the email address of the unlucky sender would be enough for your team to find what was going on, but it seems like it wasn't.

My bet would be that the error message is "Unauthenticated mail not allowed from this range" - which, of course, tells you next to nothing. You might then notice that the error is coming from something like wednesday.mxrouting.net. Maybe try your luck looking at https://wednesday.mxrouting.net to get an idea what to do about that error, but that only tells you

You are not intended to view this page, and it's presence is not intended to be viewed as an error.

Maybe https://mxrouting.net then? Nope. Ok, let's give up then, that person really doesn't want to be contacted.

I strongly doubt that error is relevant to that user. You are likely still misunderstanding that ACL, I already explained it previously. The user isn’t likely wanting to receive unauthenticated mail from someone’s infected laptop on their Comcast ISP, nor is statistically likely to be in Greece which is the only country that significantly appears to nest legit mail servers between residential users (all of which should be whitelisted now anyway). Please stop spreading bad information in my offer thread, thank you 💜

I am trying to send business email to a company who uses your service, only for it to bounce every time with this error. Visiting your contact page tells me it's for registered clients only, I was forced to post publicly because I can't reach you otherwise.

Respectfully, I understand fighting spam is an uphill battle, but to reduce false positives on an ambiguous error code down to being "mail from someone’s infected laptop on their Comcast ISP" seems very rude. The mail server I was using is mail.ghostbox.cc, which is specifically pay-walled to prevent abuse like that which would come from residential botnets. I'm curious why it's blacklisted as there is no issue with any other mail server.

John

jar · February 2025

@johncape said: Respectfully, I understand fighting spam is an uphill battle, but to reduce false positives on an ambiguous error code down to being "mail from someone’s infected laptop on their Comcast ISP" seems very rude

Respectfully, spammers (I know because they're using email spam botnets to perform the attacks) are DDOS attacking our servers in response to how effective it is, and false positive reports are down to 1 per day which is the lowest they've ever been relative to how many customers we have. Asking me to throw that out (or creating social consequences for not doing so, as I believe someone else was trying to do) because someone here is exaggerating the negative impact is rude to all of my customers. You've reported one sender failure, and I've already taken care of that for you so feel free to send the email again.

And feel free to just reach out to me and say "Hey I need this problem taken care of" instead of adding to one user's exaggerations as though reporting one single instance of this is justification for their suspicious assumption that it's the root cause of every single real report that anyone might have about a perceived issue that should be investigated individually. That is the conversation thread you were following/quoting there.

I'm going to be defensive here because I've solved a huge chunk of a problem that my customers were asking me to solve, and it's very apparent to me that bad actors are going to be lobbying against it in every way they can think to. I won't wait for them to try the social method if they haven't yet, I'll try to cut that off as a viable path beforehand. It's quite clear that whoever I've upset by blocking so much spam, they have a good bit of money and resources.

I'm not saying you are a bad actor, but rest assured if you buy into some narrative that I'm rejecting a ton of legitimate email when I'm not, they'll be here to reinforce it with exaggerated reports soon as well. So I will not let this narrative propagate, because it's not true. I rejected something no one else did, sure, but I am not rejecting a ton of legitimate email. No one out there is rejecting zero legitimate email. At least, unlike Google who rejects an absolute ton of legitimate email daily (regardless of whether or not it's the same legitimate email that anyone else rejects), you can talk to me.

Whoa · February 2025

Now that the thread is revived, I'll try again.

Any guidance?

@Whoa said:
Thinking of setting up and start using my mxroute account.

Need advice on this :
I have a domain that was acquired as resale.
I want to use a catch all inbox.
But several email addresses on this domain are still getting email from their old contacts.

I want to bounce back incoming emails for these specific addresses ("no such email address", not just blackhole them) while still making use of catch all for all other possible addresses.

jar · February 2025

@Whoa said:
Now that the thread is revived, I'll try again.

Any guidance?

@Whoa said:
Thinking of setting up and start using my mxroute account.

Need advice on this :
I have a domain that was acquired as resale.
I want to use a catch all inbox.
But several email addresses on this domain are still getting email from their old contacts.

I want to bounce back incoming emails for these specific addresses ("no such email address", not just blackhole them) while still making use of catch all for all other possible addresses.

Only way I could think of is custom ACL. I don’t do those but you can find a way into one of my recipient rejecting ACLs with a pull request here: https://github.com/mxroute/da_server_updates/blob/master/exim/spam_recipients

You couldn’t control the message but they would get a bounce from their mail server.

johncape · February 2025

@jar said:

@johncape said: Respectfully, I understand fighting spam is an uphill battle, but to reduce false positives on an ambiguous error code down to being "mail from someone’s infected laptop on their Comcast ISP" seems very rude

Respectfully, spammers (I know because they're using email spam botnets to perform the attacks) are DDOS attacking our servers in response to how effective it is, and false positive reports are down to 1 per day which is the lowest they've ever been relative to how many customers we have. Asking me to throw that out (or creating social consequences for not doing so, as I believe someone else was trying to do) because someone here is exaggerating the negative impact is rude to all of my customers. You've reported one sender failure, and I've already taken care of that for you so feel free to send the email again.

And feel free to just reach out to me and say "Hey I need this problem taken care of" instead of adding to one user's exaggerations as though reporting one single instance of this is justification for their suspicious assumption that it's the root cause of every single real report that anyone might have about a perceived issue that should be investigated individually. That is the conversation thread you were following/quoting there.

I'm going to be defensive here because I've solved a huge chunk of a problem that my customers were asking me to solve, and it's very apparent to me that bad actors are going to be lobbying against it in every way they can think to. I won't wait for them to try the social method if they haven't yet, I'll try to cut that off as a viable path beforehand. It's quite clear that whoever I've upset by blocking so much spam, they have a good bit of money and resources.

I'm not saying you are a bad actor, but rest assured if you buy into some narrative that I'm rejecting a ton of legitimate email when I'm not, they'll be here to reinforce it with exaggerated reports soon as well. So I will not let this narrative propagate, because it's not true. I rejected something no one else did, sure, but I am not rejecting a ton of legitimate email. No one out there is rejecting zero legitimate email. At least, unlike Google who rejects an absolute ton of legitimate email daily (regardless of whether or not it's the same legitimate email that anyone else rejects), you can talk to me.

Well sincerely I did not intend to cause social consequences. In fact, I will even attest that indeed the email went through after re-sending - I appreciate that you looked into it!

It is simply a frustration of ambiguous error which led me to this thread. However, I can understand likewise your frustration with such complaints. Clearly, I am unfamiliar with interpersonal beef with others here making trouble for you, so I have nothing further to add to the discussion.

Thank you for assisting and have a nice rest of your day,
John

cochon · February 2025

@jar said:

@Whoa said:
Now that the thread is revived, I'll try again.

Any guidance?

@Whoa said:
Thinking of setting up and start using my mxroute account.

Need advice on this :
I have a domain that was acquired as resale.
I want to use a catch all inbox.
But several email addresses on this domain are still getting email from their old contacts.

I want to bounce back incoming emails for these specific addresses ("no such email address", not just blackhole them) while still making use of catch all for all other possible addresses.

Only way I could think of is custom ACL. I don’t do those but you can find a way into one of my recipient rejecting ACLs with a pull request here: https://github.com/mxroute/da_server_updates/blob/master/exim/spam_recipients

You couldn’t control the message but they would get a bounce from their mail server.

Am I missing something here, wouldn't DA e-mail forwarders for those addresses set to the :fail: target work for just this scenario?

That's how I do catch-all currently, hard bouncing the obvious info@ sales@ etc. along with some specific addresses that got onto persistent spam lists, everything else then gets filtered by sieve.

jar · February 2025

@cochon said:

@jar said:

@Whoa said:
Now that the thread is revived, I'll try again.

Any guidance?

@Whoa said:
Thinking of setting up and start using my mxroute account.

Need advice on this :
I have a domain that was acquired as resale.
I want to use a catch all inbox.
But several email addresses on this domain are still getting email from their old contacts.

I want to bounce back incoming emails for these specific addresses ("no such email address", not just blackhole them) while still making use of catch all for all other possible addresses.

Only way I could think of is custom ACL. I don’t do those but you can find a way into one of my recipient rejecting ACLs with a pull request here: https://github.com/mxroute/da_server_updates/blob/master/exim/spam_recipients

You couldn’t control the message but they would get a bounce from their mail server.

Am I missing something here, wouldn't DA e-mail forwarders for those addresses set to the :fail: target work for just this scenario?

That's how I do catch-all currently, hard bouncing the obvious info@ sales@ etc. along with some specific addresses that got onto persistent spam lists, everything else then gets filtered by sieve.

You might be right. I don’t spend much time there, it’s nice to delegate those things to DA and not think about them.

UnassignedIP · February 2025

I couldn't resist picking up one of these deals a couple of weeks ago (the medium one at $30/3 years) and must say I am very impressed with the service so far. My custom domain email was previously running on a plan from a local ISP which was attractive to start with at just over $1/month, but I soon found the limitations with only 1 GB of storage being included in that price, and only one domain being allowed, along with arbitrary restrictions such as the lack of DKIM unless you agreed to transfer your whole DNS over to them for an additional monthly fee (which I was naturally not prepared to do).
MXroute has been a brilliant upgrade to this, with 25× the storage, the option to add my assortment of other domains at no extra cost going forward, and best of all a massive improvement in spam filtering compared to the old provider. And on top of all that, it's even slightly cheaper than my old setup!
Set up was pretty straightforward too, and I especially liked the built-in imapsync which made migrating all my old emails really easy.
Thank you to @jar for offering this great service.

DataRecovery · February 2025

@jar said:
At least, unlike Google who rejects an absolute ton of legitimate email daily (regardless of whether or not it's the same legitimate email that anyone else rejects)

This

Google can silently dev-null multiple gmail-to-gmail emails after you manually send one, which they for some reason considered "suspicious".

All that for a single recipient, with whom you already have long conversation history.

kevinds · February 2025

@DataRecovery said:
All that for a single recipient, with whom you already have long conversation history.

We were accepting and then silently deleting all of the email from your server because 3 years ago a server with a similar domain was sending us spam..

Their IT team wouldn't acknowledge or look into it until the employee not getting those emails sent it up, eventually to the president and VP because there were about investment portfolios in the millions..

That was probably the most difficult email delivery issue I've dealt with to date.. At least someone got in trouble for that one.

TimboJones · February 2025

@DataRecovery said:

@jar said:
At least, unlike Google who rejects an absolute ton of legitimate email daily (regardless of whether or not it's the same legitimate email that anyone else rejects)

This

Google can silently dev-null multiple gmail-to-gmail emails after you manually send one, which they for some reason considered "suspicious".

All that for a single recipient, with whom you already have long conversation history.

Sounds like you have something misconfigured.

denimzine · February 2025

Is there a feature to back up emails in case my client wants to return to using the previous service, such as email on cPanel?

jar · February 2025

@denimzine said:
Is there a feature to back up emails in case my client wants to return to using the previous service, such as email on cPanel?

Not directly. My recommendation: https://www.mailbackupx.com/

manhne · March 2025

Hi jar, can you check ticket number #561408 for me? I already answered your question but still no response.

jar · March 2025

People keep asking me for more of the Small package. Well I have it configured to add stock back when a service gets terminated. I doubt this many will ever be available in 1 day again, there are 4 available now.

There are also 4 of these available: https://accounts.mxroute.com/?cmd=cart&action=add&id=262

ypmLA77zcs · March 2025

@Whoa said:
Now that the thread is revived, I'll try again.

Any guidance?

@Whoa said:
Thinking of setting up and start using my mxroute account.

Need advice on this :
I have a domain that was acquired as resale.
I want to use a catch all inbox.
But several email addresses on this domain are still getting email from their old contacts.

I want to bounce back incoming emails for these specific addresses ("no such email address", not just blackhole them) while still making use of catch all for all other possible addresses.

Only way I could think of is custom ACL. I don’t do those but you can find a way into one of my recipient rejecting ACLs with a pull request here: https://github.com/mxroute/da_server_updates/blob/master/exim/spam_recipients

You couldn’t control the message but they would get a bounce from their mail server.

What's wrong with creating forwarders for those specific addresses that have a destination of :fail: instead of :blackhole:? I just tested and the sender gets a "Mail Delivery System: Mail delivery failed" error message

Smigit · March 2025

@jar said

There are also 4 of these available: https://accounts.mxroute.com/?cmd=cart&action=add&id=262

Ohh not again. One day I’ll be there to grab one

xdb · March 2025

@Smigit said:

@jar said

There are also 4 of these available: https://accounts.mxroute.com/?cmd=cart&action=add&id=262

Ohh not again. One day I’ll be there to grab one

same

wadhah · March 2025

Does mxroute do account transfers? I don't wanna open a ticket

jar · March 2025

@wadhah said:
Does mxroute do account transfers? I don't wanna open a ticket

Sparingly. In other words it’s fine for individuals but I don’t want anyone making a business out of reselling promos and requesting bulk transfers as that overwhelms and creates unnecessary overhead. It sucks that I have to specify.

wadhah · March 2025

@jar said:

@wadhah said:
Does mxroute do account transfers? I don't wanna open a ticket

Sparingly. In other words it’s fine for individuals but I don’t want anyone making a business out of reselling promos and requesting bulk transfers as that overwhelms and creates unnecessary overhead. It sucks that I have to specify.

Fair and reasonable.

nghialele · March 2025

@wadhah said:
Does mxroute do account transfers? I don't wanna open a ticket

U had a plan from the BF deals wanna transfer? I missed the funny code jar give 1 or 2 days ago lmao

anakara · March 2025

@nghialele said:

@wadhah said:
Does mxroute due to account transfers? I don't wanna open a ticket

U had a plan from the BF deals wanna transfer? I missed the funny code jar give 1 or 2 days ago lmao

At the same time you also missed 4 small packages that were just restock, lol

nghialele · March 2025

@anakara said:

@nghialele said:

@wadhah said:
Does mxroute due to account transfers? I don't wanna open a ticket

U had a plan from the BF deals wanna transfer? I missed the funny code jar give 1 or 2 days ago lmao

At the same time you also missed 4 small packages that were just restock, lol

Yes I saw I missed that toooooo

truemagic · March 2025

I have a small package available for transfer if anyone needs it, just drop me a PM

syihabx · March 2025

@nghialele said:

@wadhah said:
Does mxroute do account transfers? I don't wanna open a ticket

U had a plan from the BF deals wanna transfer? I missed the funny code jar give 1 or 2 days ago lmao

Yesterday I got a discount for the lifetime package.
And now the bf 2024 25gb package, 10 dollars/3 years is not used, anyone interested?

NaughtyWombat · March 2025

@syihabx said:

@nghialele said:

@wadhah said:
Does mxroute do account transfers? I don't wanna open a ticket

U had a plan from the BF deals wanna transfer? I missed the funny code jar give 1 or 2 days ago lmao

Yesterday I got a discount for the lifetime package.
And now the bf 2024 25gb package, 10 dollars/3 years is not used, anyone interested?

dm you

anakara · March 2025

Has anyone transferred a lifetime package?xD

Smigit · March 2025

Jars gonna regret his last post. lol

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