All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
EasyVM Deadpools, Hardware & IPs Sold To PureVoltage
I understand that this is long overdue, but a long string of events have happened that need to be addressed. Leading up to this acquisition, lots have noticed the lack of proper support, reduced performance within the network, and the drop in overall quality of service to the clients of EasyVM. This is just the sheer tip of the iceberg, which I am allowed to share, as there are lots going behind the scenes legally.
We had mixed space that was leased for EasyVM, other clients, and Parallax as well. Once we confirmed that the primary Non EasyVM/Parallax tenant in the space we had within the datacenters was not going to fulfill their contractual payments, with no definite answer on when services would be inaccessible, we initiated talks with Purevoltage immediately to get EasyVM assets moved over to their hands.
To avoid the fate of many other hosting companies that have closed, resulting in the loss of client data, PureVoltage stepped up to help. They have been instrumental in ensuring that our clients would not lose their data. Given that there was no prior agreement to restore services, PureVoltage stepped in, working tirelessly to get everything back online. They could have simply let this all deadpool, leaving customers with nothing, but instead, they took action to safeguard data and restore services.
I want to apologize to PureVoltage and the EasyVM clients for not assisting better with the migration. Due to the severity of this ongoing issue, I was unable to provide proper information & documentation for most of the transfer of assets, leaving both clients and PureVoltage in the dark. This lack of information to PureVoltage is what has caused the majority of any delays bringing clients back online.
I understand this has caused a huge mess and left clients down for a prolonged period of time. I did what I believed would be best and I am extending my profuse apologies to the EasyVM clients who I have let down. I trust in the long run you will be in better hands with PureVoltage.
Comments
Okay, no refunds then?
Will you continue to provide service at the same recurring prices to the easyvm customers?
Too little, too late. Chargeback yesterday.
To be clear, we purchased the hardware and IPs. After recognizing that the company was heading toward closure, and that there was a real risk that clients would lose their data. We discussed the situation and, after asking about the clients and their data, it became clear that without intervention, the data would be lost. We made it our priority to ensure that this didn’t happen, which is why our team has been working hard to get servers back online for everyone.
We've been in business for nearly two decades, and we know how critical data is for everyone. Over the years, we have noticed more often than not, people don't have backups when companies deadpool and their data is lost.
Normally, a migration is a straightforward process. However, this was not a typical migration. We only received the hardware from the 5th through the 8th. Everything came without any passwords, logins, or documentation—essentially starting from scratch to get everything back online. Currently, all VPS nodes are back online except for one node in Dallas. Most dedicated server clients are online (a few have contacted us about being down; we are trying to sort which servers you are on and will follow up in tickets).
If you are still offline, please open a support ticket, and we will investigate and try to get you online ASAP! If you had BGP or any custom setup that isn’t working, please open a ticket so we can get that sorted out for you.
Regarding refunds: Will PureVoltage offer them?
The short answer is no. We received zero payments and have no control over the payment gateways owned by EasyVM. What we can offer is updating invoice dates to reflect any outages or downtime you had. (Please open a ticket for that.) We feel this is a fair offer.
We are committed to providing you with a better service than you had before. We ask that before you initiate any disputes, please give us a chance to work with you and get you online and fully supported!
There was some deals in the past few months annual Dedicated server plans, that are to be honest unsustainable which may have been the leading cause of the events here.
However, PureVoltage is committed to honoring all existing plans (until their renewal). If you are month-to-month more time will be allocated to you regarding any possible price changes (we will reach out to you). For now our biggest goal has been getting everyone online and ensuring that there was no data loss.
So that means these deals are not recurring?
A question, what benefit does Purevoltage have in buying something like that? From what little I've seen, you did a favor to another company that, according to its customers, didn't lose data, but it didn't matter if the customers wanted to change location or company? old easyvm I saw that you published an offer of $55 for two years at $1 a month and then when you got the money you couldn't run the business anymore?
Just curious, Purevoltage, how did you buy that if it's called a business?
If you can't answer, please respect the question and excuse me.
Tldr for all those who don't feel like reading a book:
Prices for your plans are only valid until next renewal.
EasyVM faced service declines due to financial issues with a third-party tenant. To prevent data loss and shutdown, assets were transferred to PureVoltage, which worked to restore services. However, lack of documentation caused delays. The author apologizes for the disruption and trusts that customers will be in better hands with PureVoltage.
Do you have a $20 dedicated server? If so then yes that is correct. We don't plan on keeping those plans around after a few months time. We will be working with clients on those plans but at the very least we will be still giving a few months notice before any changes would go into affect. I'll edit that last post to make it more clear this is only regarding the $20 dedi.
If it's a VPS plan those we more than likely will be honoring. We haven't had time to go over everything. But the dedicated server plans for $20 per month paid annually is the bulk of what we can attribute to the reason for the events that have unfolded.
I have x3 of the $15/yr VPSs, I honestly want a clear answer as if these will be renewable or not. I'm sick and tired of non-recurring deals, but you're not to blame, of course.
But if they're not recurring, I'd prefer doing a chargeback than dealing with a service that will be idling because I won't bother on setting up for less than a year.
I think that LET should take drastic measures in this regard. Many businesses, many publications of $1 a month that after a few months these very reliable providers do not become reliable and what happens happens. Some call attention with those prices, but we all know that it is not feasible. Imagine @deluxhost offers 10 gbps plans 8$year, others in Singapore offer like layer 8 GB for $10. It is regrettable that a sale does not count everything that a company spends. If there were some requirements we would avoid this type of advertisements that allow you to buy.
Those I am sure should be able to keep being renewed. I've not had a chance to personally look over everything as of yet it's mostly some of the annual dedicated plans that came into question.
I also agree with you 100% that the non recurring deals are quite annoying that some providers offer!
I agree, it's a hard one to be honest. People want cheaper and cheaper prices. I know some companies have just done dumb plans and have just been out there to screw everyone over. However, I also know and have been doing this for so long and know that sometimes business doesn't go smoothly people wear out or even expand more than they should and end up going under. It's hard to sometimes tell who and when this type of thing will happen to.
I typically look at it as if it's too cheap of a deal it most likely is. Backups, backups, backups.
I have a dedi with bgp at NYC, still offline, dcimanager not licensed. I opened a ticket at easyvm portal but still no reply.
Do I have to open a ticket at purevoltage?
I’m just so glad I’m with OVH
”Whoops 144 hour downtime”
”Whoops downtime announced on Discord”
”Whoops can’t send an email it’s annoying”
”Whoops I won’t be renewing your stuff maybe”
I'm confused as to how they bought only "hardware and IPs" only later to realize that the hardware had customers so an attempt to restore services is being made. Did @aqua not provide the required credentials for the hardware? It was mentioned that the hardware was purchased with no passwords or documentation, leading me to believe the customers weren't regarded part of the original sale.
One party says EasyVM is joining PureVoltage, another party says its not true that they only bought hardware and IPs.
”WHOOPS ACQUISITION ANNOUNCED AFTER DOWNTIME STARTED”
Good point, it's all very strange. I think Purevoltage did EasyVM a favor by taking over their servers because the owner planned to leave his clients hanging regardless of their data or the time invested.
Then the CEO of EasyVM joined Purevoltage without informing his clients.
I think if someone buys something, go and look at the data, accounts, etc.
Company literally cucked by @beanman109
so only hw and ip bought, but not the customers?
adding that one to the resume
"potentially the reason for EasyVM deadpool"
lmao what type of Ronald McDonald ass “acquisition” is this?
deal was probably written up in chalk on the playground parking lot
Who is handling payments right now? I just got an invoice from EasyVM, would I be getting one from PureVoltage instead?
purchased IPs and hardware yet you're honouring obligations that arose from contracts with easyvm customers?
goodwill or deception around an acquisition of their client base which you saw as an opportunity to buy future cash flow at a significant discount?
I have different angle on this topic: We seized hardware and IPs and whatever it comes with from EasyVM and in return we will see which customers worth to keep and get rid of the worthless ones.
I wouldn't stay with PureVoltage or EasyVM after this, you wouldn't know if you would get an email someday saying "sorry mate, your money is worthless to us, pay triple or GTFO"
This doesn't make sense. If you bought the hardware, the seller would say, "people have X days to backup before it's gone", then formatted and sold to you.
Selling you hardware with all the customer data is not only negligence, it might be illegal.
It's definitely illegal in the EU. However, I think there is scope for acquiring clients as opposed to selling / buying a database in the US.
Regardless the whole 'we sold hardware but another tenant is to blame' narrative is quite unbelievable. They should just admit they were unable to pay the bills associated with running their services.
Cheap hardware likely sold for debt value and or close to. However, servers come with the risk of paying for power etc.
So.. a data breach?
I have to agree.
Why would the sale of hardware and IPs from EasyVM to PureVoltage include customer data still on disks?
If this was not a proper acquisition behind the scenes (with the required contracts and agreements), then this is a client data governance and privacy issue. Client data should have been erased whilst the hardware was still owned by EasyVM just prior to sale.
Purevoltage says it was just a sale of hardware/IP
EasyVM says that they have "joined the PureVoltage Family" which sounds like a acquisition (especially with PureVoltage restoring the infrastructure).
Would you rather?