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Well from the sounds of it, and if I duplicate the situation correctly, you made the best decision for the situation. So that should be a acknowledged.
"Joining the family" isn't the correct term, but a polite way of saying bailed out.
You folks seem to be bitching that a larger host rescued you from the inevitable doom of the brand… the guy wasn’t doing the proper things and his dirt cheap yearly deals didn’t cut the bills.
The fact they’ll give you time to migrate or pay more is generous. The alternative is they could’ve pulled the plug on you, which they didn’t. EasyVM did.
The dirty part is EasyVM selling the hardware and IPs without the clients attached. That’s some scummy shit without a doubt.
@aqua I am disappointed. Why did u not come clean a lil earlier, did u fear customers jumping ship if u had ? Was the secrecy part of the deal?
This cud have gone so much better had u given a few weeks notice before the migrations were to take place.
That's the kicker. The customers not being attached contractually but the data is included anyway. I.E EasyVM leaked customer data to another company. I think more clarification is needed.
The hardware has also been squeezed for its remaining value...
Until the next person invests in it, and then it'll be up and running again！
Our agreement covered the IPs and hardware owned by EasyVM. When our staff discovered that the customer's hosted data was being discarded, we requested the WHMCS details to ensure clients could recover their hosted data. We believed that most customers would appreciate having their data restored and their services honored.
We are committed to keeping your personal information safe. However, if you do not wish for your data to be stored on our systems, please let us know, and we will delete the associated services and information.
So, some, pardon my french, ignorant asshole not only drove his "company" against the wall but, in addition, didn't even hand over vital access data to the provider who, IMO bordering on stupidly, saved the asshole's operations and worked hard - under very cumbersome circumstances created by the asshole - to keep the customer's VPS - and their data - alive.
And now, somehow said savior provider is questioned and his words are put on a fine scale, while the asshole basically is shrugged off like "oh, well shit happens".
As some still seem to not have grasped it: The asshole's low prices were not tenable -> hence belly up. And if @PureVoltage now - after a generously provided grace period - increases prices he actually should be thanked for that because it translates to services one can expect to last and to data not lost.
I myself am a customer of neither but clearly kudos to PureVoltage!
Who said this?
Great idea!
Thank you @PureVoltage for increasing prices. I and my fellow customers love when our prices increase. Please do it more often. No need to use lube either.
I wasn't talking about a willy nilly price increase but one that pushes the products from belly up territory into tenable territory.
Anyway, if someone doesn't like it they are free to cancel and to look for another summer hosting provider.
Will the price increase in the future? So, it will be a way to filter customers... keeping the users who are willing to pay the increased fees...
Well, I am new here, but what would you want to happen in this situation? Is it reasonable to ask for the provider to continue running a deficit? Just off the new details revealed, it already looks like EasyVM resembled a ponzi scheme.
You bought into something that was, very clearly, financially impossible to sustain - the literal section 8 housing of hosting. When this inevitable event occurred, who should you blame?
Sure, but let’s blame the right party. PureVoltage did a clean acquisition and (presumably) operated under the assumption the hardware they purchased was clean. EasyVM failed to act responsibly. EasyVM should’ve done the right thing and only sold unused hardware /or/ sold the entire brand with clients, instead they elected to be deceitful to both their clients and the purchaser (PureVoltage).
It’s nothing less than scummy what they did. I think that it’s fair to call out EasyVM, but it’s not fair to give PureVoltage any crap, they did what they thought was best and were deceived equally from all I’ve read.
Jake’s a good guy, Ian’s a good guy.
No I have no problem with them increasing price on unsustaibale deals, it's their product and they can do what they want once established contracts end. (which is also a clusterfuck, I have no idea if legally there's a contract currently between the old customers and PureVoltage)
The thought of thanking them for it was funny to me.
No customer wants to have their prices increased in any industry under any circumstances for the same product.
this announcement sounds like scammy delay tactic.
easyvm has Deadpooled.
time to
chargeback yesterday
"Bought some customers..." cough cough cough...
Yes, I agree PureVoltage is doing right by the customers.
EasyVM on the other hand.. absolutely disgusting based on the perspectives given in this thread.
There is also still no clarification regarding refunds from EasyVM. From what it seems, they never planned to offer any refunds, even if they wiped the entire services before selling to PV.
Thanks for the clarification, it makes a lot more sense now if PureVoltage found out after the hardware + IP purchase that the client data was left on the hardware, and took on the risky hot potato (from a legal/privacy standpoint) out of goodwill to restore services to EasyVM customers at their (PV's) own expense.
When you fly by night… I doubt he’ll ever issue refunds, and even if he did, that wouldn’t earn him any goodwill. He really fucked up on this one, but give him 2 more years he’ll be back with another one.
You are just going by presumptions here, there is no way to know what happened as things getting signed if you are not part of any of the sides.
A good honest, reputable hosting company does let their customers know about their closure in advance, offer some options like moving to new company or give time to backup their data and move on.
No any company does any favour to any customer, it's trading world, you need to get money in return of doing said "favour". Why would PureVoltage would care about anyone's data? Or if they are really charitable company, then why don't they keep the cheap ass server deals. Or is it because it's not just about doing favour and it's just pure money?
EasyVM announced this so called "acquisition" last minute so people can't do chargebacks or claim anything. And right now if you try it, most likely there won't be any company asset left so no one can get any of their money back. That's a big dick move.
On the other hand, PureVoltage just kept the customer data to convert some of EasyVM's customers to their own, not for some freaking "favour" or good will. And they are not to be blamed as their main point is money.
For the poeple that will boot lick, or going to put your tongue deep in PureVoltage's ass, please get a number and join to queue as for some reason there is shit load of people here trying to picture PureVoltage as the saint.
PureVoltage could simply say that "sorry lads, we bought their hardware and IPs but due to privacy laws we can't keep your data on the servers so we had to wipe it", but then they would lost all their potential future customer base (aka ex EasyVM customers).
PureVoltage is honest, Jake and Ian are solid guys. If you question their integrity I’d shake my head a bit. They could’ve told everyone to pound sand, they didn’t. They discovered they had been deceived, and worked to fix that to the benefit of EasyVM clients, not theirs. They could’ve just taken the hardware, reformatted it all, and you’d all be out your data — how much better would that look?
They also get to keep free IPs and Hardware too by the looks of it.
Totally agree. It's a business.
To be fair, I think LowEndLegal may need to educate me on the privacy issues if there was no contract to acquire the customers. But at least they will honour deletion if requested.
Then they would lose all the EasyVM's costumer innit? Now they will send email to X amount of customers that pays a dime and say "buy one of our tad expensive deals or leave the ship". The remaining people will be their profit.
Also other ex-easyVM customers' that are not on dirt cheap deals but still way cheaper than PureVoltage deals, will get an email X months later saying that, sorry lads we don't offer this server anymore, you can switch to our more expensive deals.
What costs money in this deal is hardware and IPs, customer data is just free cake
You missed his point entirely. Do you have a personal relationship with PV? Because that might be affecting your view on this.
Then they would lose a lot (thousands?) of customers.
If this happened in EU, GDPR laws would pour lava into seller & acquirer company's butthole. Customer needs to sign acceptance letter for their details to be shared with new company. But in US no one gives a shit about customer data, so nothing stops PureVoltage mass mailing all of EasyVM customers.
As an example: In EU your previous doctor can't share your medical file with your new doctor without your written permission.
Were you part of the deal, or were you physically there when they signed the deal? Otherwise what you are saying is just assumptions.
Have you stopped to consider that those people may be right? Do you think that the ultra-budget customers of EasyVM are going to adopt PV's much higher pricing? From what I'm seeing, PV is about to eat massive costs to keep these servers online - that they haven't seen a penny from.
"A good honest, reputable hosting company does let their customers know about their closure in advance, offer some options like moving to new company or give time to backup their data and move on."
I'm sorry, but I believe that if you're saying this as if it's PV's fault, you either have zero knowledge of the situation, or are intentionally being disingenuous. Ian has made it clear that PV was given almost no internal access after acquiring EasyVM, and had to operate on a very tight schedule (EasyVM being past due on colocation bills).
"Or if they are really charitable company, then why don't they keep the cheap ass server deals."
There is a huge difference between offering budget pricing, which PV does abundantly, and actively running a massive deficit with each new customer.
"PureVoltage could simply say that "sorry lads, we bought their hardware and IPs but due to privacy laws we can't keep your data on the servers so we had to wipe it", but then they would lost all their potential future customer base (aka ex EasyVM customers)"
They could've also cancelled all contracts that expired later than the end of this month, and immediately hiked prices - giving EasyVM's clients just enough time to migrate their data off, or to adjust to the new prices - but he didn't, even though both would've likely had extremely similar retention, since PV already offers pretty good budget pricing.
I don't understand why you're so upset about people celebrating PV as they're good guy - when they very clearly are. Even in your situation, where it's just about the money, PV has been much more than generous, when they didn't have to be.
Of course, I'm biased - Ian is a friend - but does PureVoltage seeking to operate in a profitable way while still serving the budget community really warrant this much backlash?
That doesn't exactly sound like a bad thing, frankly. EasyVM was selling bottom barrel and wasn't able to keep up the payments.
Nope. No personal relationship with PV, I've spoken to Jake a handful (at best) of times.
You're right, I am making assumptions based on what's been posted. I wasn't part of the deal, and if I was I'd have been telling Jake to run as far as he can from this mess.
Let me be clear, I'm not saying this deal was without any faults on both parties, there is some grey area where PV should've had an agreement for client data, but there is laws around verbal agreements too. The fact that EasyVM willingly handed over the data when requested ('WHMCS' data iirc) should've been a red flag there on it's own.
It's presumed that EasyVM consented to the data transfer in that very transfer of client data/information, while it might not be contractually covered, most reasonable countries have laws around the transfer of data on verbal consent.
I still stand by the fact I would've told Jake & Ian to run, but they tried to do something good for people, and they're getting shit on for it. If anything, PV has good grounds for a lawsuit against @aqua for his non-disclosure, deceit, and not acting in good faith.
Just to add to this...
My understand is in Delaware (where PV is based), the transfer of personal data during mergers or acquisitions is governed by the Delaware Personal Data Privacy Act (DPDPA). This permits the disclosure or transfer of personal data as part of such transactions, provided the third party assumes control of the relevant assets.
I'd suggest the import part is "third party assumes control of the relevant assets", which would be key here... as as far as I'm aware the DPDPA also states in the event of a transfer:
All of which PV has done, and offered. As far as I can see, IANAL, they have done their best to comply with laws and make people happy.